VOZIQ

NOVEMBER 20, 2023

To light your way, this month’s edition highlights a few thought-provoking content pieces that delve into the realms of generative AI, predictive analytics, and other strategies that are poised to reshape the landscape of recurring revenue businesses. How should CXO’s be thinking about Generative AI?

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

AI 52

AI Artificial Intelligence Gaming Technology 52

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI.

Business Growth 111

Business Growth Innovation AI Start-ups 111

VOZIQ

AUGUST 2, 2023

With AI becoming the topic of conversation and the rapid changes in the economy affecting businesses, leaders are looking at AI to be their ally in driving growth. Get acquainted with our pick of the best articles on customer retention, building trust with customers, and AI-enabling growth.

Artificial Intelligence 52

Artificial Intelligence AI Government Customer Retention 52

Totango

APRIL 18, 2023

With all eyes on us, we’re on the cusp of the next generation for CS – one in which new tools and features can help us do more (with less). Looking at the opportunities ahead, this means we’re taking a “People + AI” approach. Leveraging AI within CS will be a journey, and now is the time for us all to lean into it.

Innovation 98

Innovation AI Engineering Sales 98

Uniphore

NOVEMBER 18, 2021

Emotional Intelligence: An Overview While it may sound like a loose plot for the latest artificial intelligence (AI) Hollywood blockbuster, using machines to understand customer emotion is now very much a reality. Amazon is honing its Alexa AI tool ?to An emotion AI system is also?capable Emotion AI ?assesses

CX 162

CX Artificial Intelligence AI Business Growth 162

Totango

MAY 17, 2023

Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations. VP of Customer Success at Veriforce, Andy Kearney.

Sales 106

Sales Sports AI Touchpoint 106

Totango

APRIL 9, 2024

This approach results in stickiness and retention that generate ongoing revenue potential. The post Insider hot takes: CS & Sales synergize to unleash predictable growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Sales 106

Sales Business Growth Innovation AI 106

VOZIQ

OCTOBER 17, 2023

Our collection of articles for the m onth highlights the need for leaders to focus on Generative AI to mitigate risks amid ambiguous and volatile market scenarios and prepare for the f uture. It highlights the potential of AI to streamline financial processes, improve forecasting accuracy, and enhance data analytics.

Customer Retention 52

Customer Retention AI Compliance Innovation 52

Zendesk

OCTOBER 19, 2023

As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching this modern-day gold rush have responded with both optimism and caution. Companies need to be transparent about their use of AI and disclose when AI is making decisions,” Kingsley said.

AI 59

AI Healthcare Education Customer Loyalty 59

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. The digital revolution has altered the landscape of customer interactions.

AI 74

AI Customer Service Technology Technology 74

SixteenVentures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. These AI-powered tools offer unique benefits to Customer Success Managers (CSMs) and Enablement pros like: enhancing search, language generation, and productivity.

AI 60

AI Engineering Artificial Intelligence Innovation 60

VOZIQ

JULY 11, 2023

Let’s begin with the first blog from Forrester. The Economic Potential of Generative AI: The Next Productivity Frontier (Mckinsey Digital) Generative AI is a new and rapidly evolving field of artificial intelligence that has the potential to revolutionize many industries. This was the best of internet from June.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Customer Retention AI 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Logicalware

AUGUST 16, 2023

In the era of rapid technological advancement, the synergy between artificial intelligence (AI) and customer service has revolutionised the way businesses interact with their customers. Here at Puzzel, we’re focused on leveraging Generative AI’s capabilities to improve customer satisfaction and reduce contact centre costs.

Artificial Intelligence 52

Artificial Intelligence AI Innovation Customer Satisfaction 52

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

Zendesk

AUGUST 23, 2023

For example, his master’s thesis explored the intersection of AI and creativity, so it’s safe to say that Hutson is tapped into the technology’s potential. The major upside of AI is that it democratizes creativity,” Hutson said. “So For example, Hutson uses an AI tool to transcribe interviews, saving him hours of time.

AI 52

AI Artificial Intelligence Gaming Technology 52

Zendesk

AUGUST 16, 2023

Businesses are rethinking how they get things done thanks to advances in generative artificial intelligence (AI). Content creators, coders, and many others can use AI to improve their work quality and productivity. Both AI tools use large language models (LLMs) to learn from datasets of text and code to inform their responses.

AI 52

AI Artificial Intelligence Engineering Machine Learning 52

Zendesk

MAY 31, 2023

In Conversation with Zendesk’s debut episode , host Nicole Saunders spoke with Jared Loman , vice president of customer experience at Kajabi , and Zendesk’s Caitlin Keohane , senior vice president, global customer advocacy, about how AI will help businesses control costs in an era of tightening budgets.

AI 52

AI Sentiment Analysis Customer Retention Customer Experience 52

VOZIQ

JUNE 7, 2023

With AI taking up a crucial role in retention, it is time we recognize the importance of its presence. This month’s edition of best of the Internet will feature a blog from the best in businesses, with insights into exploring generative AI value chains and strategies for making informed decisions.

AI 40

AI Start-ups Innovation Technology 40

VOZIQ

JUNE 7, 2023

With AI taking up a crucial role in retention, it is time we recognize the importance of its presence. This month’s edition of best of the Internet will feature a blog from the best in businesses, with insights into exploring generative AI value chains and strategies for making informed decisions.

AI 40

AI Start-ups Innovation Technology 40

Zendesk

JULY 12, 2023

Generative artificial intelligence , a subset of machine learning , is obviously having a moment—one that’s unlikely to pass anytime soon, if ever. One of those experts, AWS’ Deepam Mishra , has seen—and been directly involved in—the rise of AI for well over 15 years.

AI 52

AI ML Artificial Intelligence Machine Learning 52

Comm100

FEBRUARY 13, 2023

The release of ChatGPT has kicked off an AI battle among the tech giants, and public experimentation has already turned up some incredible applications for ChatGPT. In this blog, we’ll look at some of the benefits of ChatGPT for higher education as well as risks to be aware of. It’s an exciting time in artificial intelligence.

Education 78

Education AI Artificial Intelligence Compliance 78

Execs In The Know

FEBRUARY 13, 2023

The buzz about generative AI is everywhere right now. But where chatbots never truly lived up to their promise, generative AI is set to usher in a major business revolution. But what makes generative AI different from traditional bots—different enough to create a fundamental change in the way contact centers operate?

AI 52

AI Contact Center Artificial Intelligence Machine Learning 52

SugarCRM

FEBRUARY 1, 2024

Generative AI is the newest technology that has been under the spotlight for some time. According to a recent report by McKinsey Digital , about 52% of the value that Gen AI could deliver applies to customer operations, marketing, and sales. Generate Personalized Proposals. Access Ready-Made Call Scripts.

AI 29

AI Sales CRM Innovation 29

Execs In The Know

APRIL 5, 2024

Read on as these CX experts (who, combined, share nearly a century’s worth of experience) provide insights on how brands can balance operational efficiency and customer-centricity in the digital age, how to offer a seamless channel experience in the quest for customer delight and loyalty, and how to navigate the era of CX AI and automation.

Contact Center 52

Contact Center AI Social Media CX 52

CSAT.AI

MARCH 15, 2023

With all the talk of Gen Z vs Boomers or the differences between Gen Z and Millennials, it’s important not to forget the most awesome Generation – Generation X. As such, it’s important to understand the buying behavior of this generation and how to reach them.

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

SugarCRM

JANUARY 11, 2024

Generative AI has recently become a hot topic in all mediums, from business settings to casual conversations. Generative AI has the potential to completely change the way we carry out businesses and can tremendously change the way we think about technology. And this has happened for a good reason.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

Execs In The Know

OCTOBER 5, 2023

Today, a new generation of advanced AI-powered technologies seems sure to fulfill the promise of those early chatbots and deliver effective automation of basic customer service transactions—the kind agents refer to as “breather” calls because they require easy answers and generate minimal stress.

AI 52

AI Contact Center Technology Technology 52

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Comm100

MARCH 13, 2023

This blog will reveal students’ opinions on chatbots, how open they are to receiving them, and the support expectations they hold of prospective schools. Gen Z have been the first generation with 24/7 access to the internet. The very best AI chatbots can resolve the majority of student queries without any human intervention.

Education 74

Education Social Media AI Customer Service 74

SugarCRM

MARCH 12, 2024

The Advantages of Digital Transformation for Manufacturers Turning to AI As many manufacturers struggle with incomplete, siloed, and outdated customer data, striving to improve these through digital transformation can offer such enterprises a competitive edge. With keen competition, falling behind with digital transformation is not an option.

Manufacturing 26

Manufacturing CX CRM Artificial Intelligence 26

Logicalware

AUGUST 9, 2023

For the last few years, AI has been a hot topic, no matter your industry or business goals. And it’s no wonder, considering that clever AI deployment can help organisations power intelligent customer experiences, automation and optimisation, revolutionising their ability to deliver timely and relevant customer experiences.

Innovation 52

Innovation AI Customer Experience Case Management 52

VOZIQ

FEBRUARY 6, 2023

This blog is a culmination of all the points from a classic book The One to One Future. Take in the essence of the book through the blog here. 7 Contact Center Trends to Watch in 2023 There is a new generation of adults and that means a new generation of expectations from providers.

Contact Center 40

Contact Center AI Technology Technology 40

Totango

NOVEMBER 27, 2023

By utilizing AI-enhanced VBR tools like those offered by Totango, you can eliminate the hours it would take to create personalized business reviews and drive customer outcomes. “I The post The next generation: Leveraging customer success to drive value appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Touchpoint 103

Touchpoint AI Gaming Innovation 103

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. The Conversational Automation platform uses AI to hear what service agents might miss, including emotion and intent. Uniphore and Tech Mahindra Partnership.

E-commerce 130

E-commerce Innovation Compliance AI 130

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. So, before moving on to the trends, let’s have a glance at how AI can further enhance customer service. Nowadays customers expect swift and personalized responses, and AI is the key to meeting your demands while keeping businesses competitive.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52