Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. The Product Impact Framework felt like a natural progression from features to outcome.

Start-ups 281

Start-ups Gambling Engineering Customer Retention 281

Intercom, Inc.

MARCH 10, 2021

“If a person isn’t aware of what else you’re working on, they could assume you just don’t want to work on their request” For ICs who tend to work horizontally across teams, it’s imperative that all your colleagues know that you collaborate on multiple projects, not just theirs. Treat any ask as a request before committing to it.

245

245

Intercom, Inc.

MARCH 14, 2018

Prior to joining Intercom as a Product Manager, I had never run a structured beta. I’ve run a lot of successful betas now but I learned my craft through tribal Intercom knowledge, built up by other Product Managers over the years. Consider who should get access. Get feedback direct from your customers.

Start-ups 223

Start-ups Engineering Education Customer Feedback 223

Intercom, Inc.

DECEMBER 14, 2022

Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. We’ve also added full size or compact options to better fit into your product. Ready to get started?

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Intercom, Inc.

DECEMBER 28, 2022

We also published nearly 50 new podcasts, featuring interviews with high-profile guests such as Hubspot CEO Yamini Rangan and Profitwell founder Patrick Campbell. P.S. Keen to get ahead of the competition in 2023? That’s why I was so excited to get behind the scenes for our “How do we feel about being called ‘women in tech’?”

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Fonolo

MAY 30, 2023

It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too. This blog will dive into best practices, discuss the features you should look for when sourcing tools, and help you discover the transformative power of innovative WFM software. The results?

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy.

Customer Satisfaction 97

Customer Satisfaction Technology Technology 97

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

SEPTEMBER 19, 2023

The question was – “ What do you think of our products? What products, right? With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users. This can help businesses ensure that new features are meeting the needs of their customers.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Totango

NOVEMBER 27, 2023

Focus on customer value to drive alignment between sales and CS When customer success first came on the enterprise scene, the focus of the function was a mix of driving product adoption and channeling ongoing support or service requests.

Sales 71

Sales 71

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Here’s how to get customer feedback effectively using six simple strategies which combine manual methods with the power of automation. Use a Product Analytics Map for Your Product.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

Intercom, Inc.

MARCH 26, 2018

Your help center is the home of all knowledge about your product. It gives your customers the information they need to break down their learning barriers and hopefully become expert users of your product. Our product teams sometimes ship more than 100 changes per day. This makes it a critical retention tool.

Education 190

Education Start-ups 190

SurveySensum

JANUARY 25, 2024

In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. 6 Ways to Ask for a Referral from a Client (Without Feeling Awkward) Here are six effective strategies to seamlessly request referrals and strengthen client relationships. But don’t worry!

NPS 52

NPS Customer Feedback Gaming Social Media 52

SurveySensum

AUGUST 21, 2023

This blog aims to delve into this subject. Tip → When you talk about what your service offers, you should be super clear and tell your customer exactly what they’ll get. Product Users: By gathering feedback from the product users you learn about their preferences and pain points.

Customer Retention 52

Customer Retention B2B Close the Loop NPS 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. But first, let’s delve deep into the drawbacks of Delighted.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

JANUARY 10, 2024

They were asking for feedback on their products. Yet, they didn’t get the desired responses. Well, understanding the ideal survey timing to get the maximum response rate can be challenging. Let’s get started. Best Days to Ask for Feedback Did you know that Tuesdays are often the most productive days ?

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. These tools help manufacturers collect valuable insights, opinions, and suggestions from their clients, suppliers, and partners, allowing them to enhance their products, services, and operations. user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Totango

APRIL 6, 2023

With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. The new Opportunity Management feature empowers CS teams to identify expansion opportunities based on customer data and create an opportunity in Totango that is synced in the Salesforce CRM.

Innovation 85

Innovation Outlook CRM Sales 85

SurveySensum

OCTOBER 9, 2023

It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Totango

DECEMBER 21, 2021

These include: Your customer’s initial experience of your product during the onboarding stage. Their growing engagement with your product as they adopt new features. Inviting customers to add your email address to their contact list so future messages don’t get flagged as spam. New Feature Announcements.

Net Promoter Score 105

Net Promoter Score NPS Start-ups Customer Relationship 105

Totango

JUNE 15, 2022

At Totango, we understand the importance of resolving escalations, which is why we have developed the Resolve Escalations SuccessBLOC , which includes all of the features and tools you need to quickly and effectively address escalations and keep your customers happy. Key Features .

Customer Relationship 81

Customer Relationship Scorecard Customer Experience 81

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. Let’s get started! Why is Customer Trust Important for Startup Brands?

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Hodusoft

JULY 19, 2023

In this blog, we will explore everything related to inbound call center software. Benefits of using inbound call center software for businesses How inbound call center software differs from outbound call center software Features of inbound call center software How to choose the right inbound call center software?

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

TeamSupport

DECEMBER 7, 2020

If your support software features custom automation triggers , they won’t need to. This blog series explores four types of sales opportunities that can be identified by customer support using automation triggers from support tickets. Upselling Other Products or Add-Ons. The system will just let them know.

B2B 98

B2B Sales 98

Totango

MAY 5, 2021

This information can, in turn, influence product updates, customized offerings, and internal workflows. By measuring product experience, as a facet of customer experience, you can view how your clients interact with your product on a daily basis and the level of satisfaction they get with your service.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

SurveySensum

AUGUST 3, 2023

You have a great product that your team has worked tirelessly to develop. Opt for robust analytics and reporting features. This software will help you gather actionable feedback to improve your products and services. 5) SatisMeter Start at $199 / month Free trial available Help docs, blog, etc.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. No matter your business goals, to choose an efficient website feedback tool for your business, you need to keep these features in mind.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Intercom

JANUARY 11, 2024

Traditionally, whoever pays the most, gets the most attention. You can’t fulfill every feature request. Customer service teams need a data-driven approach to work with product in prioritizing what makes sense for the business and delivers value for the target. I’m middle of the road.

Customer Service 86

Customer Service CX AI Start-ups 86

SurveySensum

OCTOBER 11, 2023

Additionally, new users often face a learning curve while navigating its features. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. However, despite its effectiveness, AskNicely has some drawbacks to consider. Why look for AskNicely alternatives?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

FEBRUARY 6, 2024

After putting so much effort into getting them onboard, they leave. So, what is a cancellation survey? ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. So, let’s get started, shall we? Yes, this hurts like a breakup!

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Here’s how to get customer feedback effectively using six simple strategies which combine manual methods with the power of automation. Use a Product Analytics Map for Your Product.

Customer Feedback 71

Customer Feedback Net Promoter Score NPS Voice of the Customer 71

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. When you are thinking of buying a new product, what do you do?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

OCTOBER 19, 2023

Your new phone, with great features, a sleek look, and a high-quality camera, didn’t sell well after the launch. Armed with this product feedback, you took immediate action. You invested in improving battery technology, upgraded the camera features, and committed to more frequent software updates. What is a Product Survey?

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. So let’s explore.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In this blog, we’re going to delve into the best employee feedback tools. Look for options with APIs or integration features compatible with popular HR systems.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52