Qualtrics

FEBRUARY 12, 2019

The healthcare industry is one of the fastest growing spaces in America, particularly as the baby boomer generation reaches old age. In the last year, healthcare become the largest supplier of US jobs and health spending accounts for roughly 18% of the US gross domestic product. Traditionally, that’s how healthcare worked.

Net Promoter Score 30

Net Promoter Score Healthcare NPS Technology 30

Intercom, Inc.

MAY 22, 2019

Here are five quick takeaways: To be truly customer centric , companies need to break down organizational silos, understand how to collect feedback at the right time in the right place and invest in cultural transformation. And then finally, it’s cultural – and cultural transformation is really hard.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. Do customers have expectations about the digital experience?

Healthcare 26

Healthcare CX Innovation Start-ups 26

Qualtrics

AUGUST 7, 2019

I’m an engineering manager on the Digital Experiences team at Qualtrics. The transition from a healthcare startup to Qualtrics was easy because I knew I could still do that and more. When hospitals close their experience gaps, healthcare improves. A few years later, Site Intercept has transformed into Digital Experience.

Engineering 36

Engineering Healthcare Hospitality Hospitality 36

SurveySensum

MAY 20, 2020

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. Digital transformation is the future, perhaps now more than ever before. The power of automated technology will transform the in-store shopping experience. Brands are here to serve and not to sell.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Qualtrics

JUNE 6, 2019

Jay Baer – Baer is a keynote speaker, emcee, consultant, and the founder of the digital marketing consultancy Convince and Convert. Raja Rajamannar – Rajamannar is the Chief Marketing & Communications Officer and President, Healthcare Business, operating at the intersection of business & marketing.

Transportation 33

Transportation Entertainment Sports Social Media 33

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. Will it transform the way we work and the way businesses interact with customers and prospects?

Customer Service 64

Customer Service AI Machine Learning Technology 64

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. Starbucks’ mobile app has other interesting features that further improve the customer experience, including digital tipping, Shake to Pay, and a rewards system that incentivizes purchases by offering free food and drinks.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Comm100

MAY 1, 2018

Over time, these factors transform a company into a more competitive organization overall. Offer financial stability, a strong retirement package, and good healthcare benefits to attract Baby Boomers to your team. Generation X is also digitally savvy: 81 percent of Gen X is on Facebook and 5.9 within their fields.

Start-ups 41

Start-ups Social Media Education Technology 41

Qualtrics

JUNE 23, 2020

As companies across industries face unique challenges from the pandemic, there’s a common theme in their response: embrace digital. In this rapidly changing environment, just about every organization and industry has needed to ramp up its digital capabilities. Remote healthcare. Five key ingredients to digital XM success.

Retail 26

Retail Healthcare Actionable Insights Touchpoint 26