Intercom, Inc.

DECEMBER 28, 2022

You know how the saying goes, “An emoji can convey a thousand words.” Emojis are online communication gold. Emojis are online communication gold. Well that was quite the year. We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. Zara Burke , Principal Editor.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

SurveySensum

JANUARY 26, 2024

Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. Utilize storytelling to create an emotional connection with your audience. Establishing a Strong Online Presence : In the digital age, an impactful online presence is indispensable.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. How Did We Evaluate InMoment Alternatives? Read customer reviews online, right?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

JANUARY 17, 2024

Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? So, how do we mend this situation? Not the best moment, right?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool? What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

JULY 7, 2023

This is how Croma delivered an exceptionally great experience. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. How did we evaluate AskNicely alternatives? Why look for AskNicely alternatives?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. Using an efficient website feedback tool is a game-changer for online businesses. Using an efficient website feedback tool is a game-changer for online businesses. How to Choose the Right Website Feedback Tool?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

JULY 7, 2023

This is how Croma delivered an exceptionally great experience. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

CX Accelerator

FEBRUARY 12, 2018

VoC programs provide the intel that companies need to determine customer needs and wants, how customers value products and services so they know how to improve them, identify gaps in the customer journey and opportunities to refine processes, etc. It can even be in the form of free text responses in surveys. But that’s not all.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. This all-in-one workspace collects, organizes, and manages the data online. Jotform is easy to use to create forms online. 24×7 online support for paid users.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

ProProfs

MAY 4, 2023

This is according to the 2021 Gallup survey for employee engagement , which also revealed that as many as 14% of the employees actually go out of their way to hurt their organization. Online quizzes can help you improve and maintain workforce engagement in various ways. Did you know that almost two-thirds of U.S.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

SurveySensum

OCTOBER 17, 2023

The online application form itself was plagued with pesky technical glitches, causing her to lose her progress multiple times. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Taylor Reach Group

APRIL 9, 2020

A 2019 survey, which interviewed more than 6,000 consumers in Australia, Europe, the United Kingdom and the United States says 72% of respondents said, “I am loyal to a certain brand, but as soon as I have a bad experience with them, I move on.” ( Acquia Survey ). Your own employees have opinions on how to make that happen.

CX 173

CX Contact Center Start-ups Customer Experience 173

SurveySensum

JANUARY 5, 2024

It helped the company enhance overall satisfaction and create a more personalized and efficient fitness experience. But the challenge is – How do we gather these VoC insights from the knowledge base? User Behavior Tracking User behavior tracking is like watching how people move and act when they visit a website or use an app.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Intercom, Inc.

DECEMBER 14, 2022

Dive deeper into our brand new Messenger and find out how it can take your customer service experience to the next level. That means reimagining the way things have always been done, and reshaping familiar support tools to suit a world where every business is an online business. Introducing our most customizable Messenger yet.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

ProProfs

MAY 22, 2020

In this blog, I am going to introduce you to all the aspects of a skill assessment test like-. How does it benefit recruiters and employers? How to create a skill assessment test. How Does It Benefit Recruiters and Employers? Create Assessments Easily. Create Assessments Easily.

Social Media 102

Social Media AI Sales 102

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Why Look For GetFeedback Alternative?

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. It offers a drag-and-drop interface, making it easy to create and design forms. How did we evaluate Formstack Alternatives? But like every other tool, Formstack has its drawbacks. Let’s dive in.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 25, 2022

How would you feel if the customer support agent picked up your call and helped you instantly to resolve your issue? . But how will you measure the CES score? For that, you need to create a CES survey and share it across multiple channels and analyze the result and take the necessary action. . You’ll be glad, right?

Customer Journey Map 52

Customer Journey Map Start-ups NPS Customer Retention 52

Fonolo

AUGUST 18, 2020

You can’t just count ‘customer perceptions’ in the same way you can other KPIs; you must be clever about how you do it. In short, there are two ways to find out how customers perceive your business: 1. How to Manage Customer Perception: A Complete Guide. Psychographic Surveys. Observe and listen to them.

Social Media 75

Social Media Net Promoter Score Contact Center Customer Satisfaction 75

Totango

MAY 5, 2021

By measuring product experience, as a facet of customer experience, you can view how your clients interact with your product on a daily basis and the level of satisfaction they get with your service. How comfortably they can integrate the product into their daily workflow. How easily they can access support/educational materials.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

ProProfs

MAY 3, 2023

Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? FlexiQuiz is an online quiz maker and test generator popularly used by teachers, businesses, and individuals. Using it, you can create awesome-looking tests for education, work, and just for fun. So, let’s get started!

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? FlexiQuiz is an online quiz maker and test generator popularly used by teachers, businesses, and individuals. Using it, you can create awesome-looking tests for education, work, and just for fun. So, let’s get started!

Education 52

Education Start-ups Social Media Technology 52

SurveySensum

DECEMBER 5, 2023

This is a stark reminder of how crucial it is for websites not just to attract but also to retain visitors through a well-crafted design. This is where the website design feedback survey comes in. So, in this blog, we’ll delve into website design feedback surveys and create a comprehensive list of 20+ survey questions.

Customer Feedback 52

Customer Feedback CX Customer Experience 52

Logicalware

FEBRUARY 1, 2022

UX Design is all about understanding your users’ needs and creating products that are intuitive and accessible. In this blog, Puzzel UX Designer Marc Fenton explains the design process and what Puzzel’s UX team has been up to lately. User interviews, surveys and workshops are just a few of the widely used research methods.

98

98

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

CSAT.AI

MAY 24, 2022

Updated May 2022 Following our previous blogs which cover agent abuse is the question of banning bad customers. Numerous videos and stories online document abusive passengers throwing food at drivers , even threatening them. How much does any person or business need to endure in order to remain financially viable?

Customer Service 85

Customer Service CX Customer Satisfaction 85

Logicalware

DECEMBER 14, 2021

In this blog, our Director of WFM Emma Skygebjerg shares her top tips for planning and optimising your schedules. More people are now working from home, shopping online, and holidaying locally. This may impact how demand is distributed across your channels this Christmas. . Tip #1: Use up-to-date data.

Government 98

Government Customer Service 98

Aquire

DECEMBER 9, 2021

If you want your customers to stick around, it’s important you understand how to reduce customer churn rate. Of course, some level of churn is inevitable — no matter how much effort you put into satisfying your customers. Before we dive in though, let’s take a look at exactly what customer churn is and how to calculate it.

Customer Retention 98

Customer Retention Education Start-ups Social Media 98

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. You can use a number of methods to equip your success team.

Net Promoter Score 95

Net Promoter Score Education NPS Start-ups 95

SurveySensum

SEPTEMBER 15, 2023

And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. And how to choose the right tool for your business? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Beyond Philosophy

JUNE 27, 2019

Think about the last time you shopped online but decided not to buy. For example, you may have felt frustrated by a complicated process for creating an account, or irritated because you couldn’t find basic information such as size charts or a returns policy. It was driven by emotional and psychological factors.

Net Promoter Score 138

Net Promoter Score Hospitality Hospitality Customer Loyalty 138

SurveySensum

NOVEMBER 22, 2023

Do you know that 88% of online customers don’t return to a website after a poor user experience? Explore these 13 best practices for website feedback surveys. For example, if you want to increase your online sales, ask customers about their shopping experience on your website.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. We will also share the best practices for creating the best quiz funnel to attract and convert leads. We will also share the best practices for creating the best quiz funnel to attract and convert leads.

Social Media 52

Social Media Sales Start-ups E-commerce 52

SurveySensum

SEPTEMBER 22, 2023

You can achieve this by launching product-market fit surveys. To do this effectively, you require a comprehensive SaaS feedback software that can guide you through every step, from survey creation to analysis. What are Product Market-Fit Surveys? How to Measure Product Market Fit Surveys? Not just that.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52