Uniphore

DECEMBER 7, 2021

with some creativity and a lot of data insight, retail customer experience (CX) leaders can overcome many of these holiday season challenges.?Here’s Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. But CX leaders can do more for customers beyond the transaction.

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. However, in artificial intelligence (AI), the feeling is anything but cautious. Today’s emotional intelligence software operates in much the same way: analyzing nonverbal cues – like tone, voice quality and subtle facial expressions – to interpret emotional information.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Execs In The Know

MARCH 20, 2023

Over the past several years, CX professionals have had a front-row seat to the fast-paced evolution of CX digital innovation and transformation. Contact center technology keeps improving and there are a vast number of solutions you can tap to improve your CX. What — or rather, who — are universal CX agents?

Contact Center 52

Contact Center CX Omnichannel Customer Relationship Management 52

Lumoa

JANUARY 9, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. We were curious to know what CX professionals should pay attention in the coming year and asked the leading CX experts for their opinion.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. In April, we announced the launch of Sales Intelligence – a powerful tool that streamlines outbound and inbound customer service, ensuring a cohesive and consistent experience across all touch points.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Execs In The Know

OCTOBER 29, 2021

To help highlight some of the amazing ideas that came out of these sessions, we’ve created a five-part blog series — each focusing on a particular keynote session. As you can see, CX technology is always a big part of the story. Want to learn more about building out a competitive CX technology stack? You’re in luck!

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. The blog talks about common missteps, such as relying on old strategies and not focusing much on investing in identifying new customer segments. The post Customer Intelligence – May Edition appeared first on VOZIQ AI.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. The blog talks about common missteps, such as relying on old strategies and not focusing much on investing in identifying new customer segments. The post Customer Intelligence – May Edition appeared first on VOZIQ AI.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Lumoa

SEPTEMBER 30, 2022

It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. That said, there are a huge number of factors that influence the customer experience or CX of your financial institutions. The Current State of Banking CX.

Customer Experience 94

Customer Experience Artificial Intelligence Outlook CX 94

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Zendesk

MAY 17, 2023

For CX leaders, the current moment can feel a bit like whiplash: on the one hand, rising customer expectations and tighter budgets pose significant challenges to their businesses, yet rapid developments in artificial intelligence promise to radically elevate customer experiences.

AI 52

AI Artificial Intelligence Customer Experience Customer Retention 52

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

VOZIQ

DECEMBER 1, 2022

We have it all in December’s edition of customer intelligence. Take a look at HBRs blog that clearly states the benefits of customer interaction. Forrester’s 2023 Predictions for CX, Marketing, and Technology Leaders. Their predictions range from customer expectations to challenges that CX teams will face.

Social Media 40

Social Media AI CX Customer Satisfaction 40

VOZIQ

DECEMBER 1, 2022

We have it all in December’s edition of customer intelligence. Take a look at HBRs blog that clearly states the benefits of customer interaction. Forrester’s 2023 Predictions for CX, Marketing, and Technology Leaders. Their predictions range from customer expectations to challenges that CX teams will face.

Social Media 40

Social Media AI CX Customer Satisfaction 40

VOZIQ

FEBRUARY 3, 2021

This edition of VOZIQ’s Customer Intelligence Newsletter includes a handful of resources containing ideas and action plans for dealing with the current pandemic and preparing for the future while still keeping your customers at the forefront. How to Gain CX Insights that Matter. We hope you will find this useful!

Customer Retention 98

Customer Retention Manufacturing Touchpoint Education 98

Execs In The Know

APRIL 8, 2022

While contact centers are increasingly turning to Artificial Intelligence (AI) applications for a variety of reasons, these technologies are not a silver bullet for everything, nor are they a complete solution for a specific problem set. Guest blog post written by UpstreamWorks.

Contact Center 98

Contact Center Artificial Intelligence AI ML 98

SurveySensum

NOVEMBER 8, 2023

In today’s competitive­ and digital landscape, CX can either build or break a brand. A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

VOZIQ

DECEMBER 17, 2021

The December edition of our Customer Intelligence Roundup entails key strategies for customer-focused leaders to improve customer experience delivery and drive customer loyalty. This intelligence orchestrates better marketing results. Predictions 2022: How CX Can Shine in a Year of Shortages.

Customer Retention 52

Customer Retention Customer Loyalty AI Customer Relationship 52

Execs In The Know

OCTOBER 10, 2022

These shifting expectations have paved the way for two unique but often misconstrued customer experience (CX) approaches: omnichannel and multichannel. Before diving into the differences between omnichannel and multichannel CX, let’s go back to basics and go over what a channel is. What Is Omnichannel CX?

Omnichannel 59

Omnichannel Customer Experience Contact Center E-commerce 59

Execs In The Know

OCTOBER 11, 2022

Amazing CX Looks Like…? Taken together, these factors are breaking a brand’s CX journeys in the critical early stages for one simple reason: They are inhibiting and/or fully preventing the fluid and intuitive self-service experience customers crave. Guest blog post written by Knowbl. What did you do to learn more about it?

CX 52

CX Artificial Intelligence ML Machine Learning 52

Execs In The Know

FEBRUARY 9, 2023

Besides intuition, experience, current data set of reports, advisors, competitive information, Google searches—and maybe a dart board—how do you know you’re getting the highest caliber information and intelligence and removing all the noise that doesn’t matter? I hope to see you there when we discuss how to help you get to a perfect score!

Sports 52

Sports Social Media Actionable Insights Start-ups 52

VOZIQ

OCTOBER 3, 2022

Lean Six Sigma Lessons to Support CX Programme Implementation | MyCustomer. This article highlights five rules that define success in CX program implementation. For more on the best blogs on anything and everything on customer intelligence, we publish one every month. Explore more with this Forrester’s read.

Customer Expectations 40

Customer Expectations AI CX Technology 40

VOZIQ

OCTOBER 3, 2022

Lean Six Sigma Lessons to Support CX Programme Implementation | MyCustomer. This article highlights five rules that define success in CX program implementation. For more on the best blogs on anything and everything on customer intelligence, we publish one every month. Explore more with this Forrester’s read.

Customer Expectations 40

Customer Expectations AI CX Technology 40

Execs In The Know

SEPTEMBER 28, 2023

PHOENIX , September 28, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2023 CX Leaders Trends & Insights: Consumer Edition report. This year’s results show several positive and fundamental shifts within the CX industry.

CX 40

CX Artificial Intelligence Actionable Insights AI 40

Beyond Philosophy

JULY 18, 2020

He believes that the future of Customer Experience management and the way to foster customer-driven growth is AI, and here’s why: AI is machine intelligence driven by algorithms. Attitudinal Data refers to how customers talk about products on blogs and social media. Ghosh studies AI and its overlap with behavioral economics.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. In this blog post, we’ll delve into AI’s remarkable impact on contact centres and offer a glossary of essential AI terms used in the industry today. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

MattsenKumar

SEPTEMBER 21, 2023

It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend. It addresses common barriers and eventually increases the CX.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Beyond Philosophy

APRIL 14, 2022

I read a fascinating report the other day from Zendesk called The Customer Experience (CX) Trends Report 2022. I saw a dichotomy between what people are saying and what they are doing regarding Customer Experiences (CX). Organizations seem to be paying lip service to CX, but that’s all, I think some of these numbers prove it. .

Customer Satisfaction 78

Customer Satisfaction Contact Center Customer Acquisition CX 78

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. Analyze Your Target Market with the CX Experts at SurveySensum! Sounds too good to be true? Well, it’s not. This tool is ideal for both beginners and seasoned professionals.

Text Analytics 52

Text Analytics NPS Outlook CX 52

CSAT.AI

MAY 24, 2022

Updated May 2022 Following our previous blogs which cover agent abuse is the question of banning bad customers. According to their blog Uber provides passengers tips on how to improve their rating before banning them. These classes focus on self-awareness, emotional intelligence, giving and taking critique effectively.

Customer Service 85

Customer Service CX Customer Satisfaction 85

Logicalware

JANUARY 25, 2022

Analysts say this year will be all about digital-first customer experiences, with virtual assistants and video exploding onto the CX scene. You can read more about Total Experience in our breakout blog here. Artificial intelligence (AI) continues to drive exciting innovation in customer service — and this year will be no different!

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

DMG Consulting

MAY 5, 2020

Using IA and CJA to Improve CX. During the past few months, we’ve published a series of newsletter blogs, columns and white papers to help executives and contact center leaders manage through the coronavirus pandemic. However, companies need to go much deeper.

CX 96

CX Artificial Intelligence Contact Center Touchpoint 96

Doing CX Right

SEPTEMBER 19, 2020

We dive deep into using emotional intelligence to have great experiences. Please note: ExperiMentations Blog Post (“Our Blog Post”) is not intended to be a substitute for professional advice. We will not be liable for any loss or damage caused by your reliance on information obtained through Our Blog Post.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

Execs In The Know

OCTOBER 29, 2021

To help highlight some of the amazing ideas that came out of these sessions, we’ve created a five-part blog series — each focusing on a particular keynote session. As you can see, CX technology is always a big part of the story. Want to learn more about building out a competitive CX technology stack? You’re in luck!

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

Steven Van Belleghem

SEPTEMBER 29, 2021

And so the retail giant has successfully invested a lot in creating an intelligent flow in a fully integrated data system. It also invested in augmenting human intelligence with the Ask Sam voice-assistant app, which was designed to help associates better serve customers and do their jobs more effectively.

CX 123

CX Healthcare Retail Innovation 123

Execs In The Know

APRIL 26, 2023

Organizational transformation is a hot topic for CX leaders and business executives alike. As the famous quote from Charles Darwin goes, “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” But innovation isn’t just about technological breakthroughs.

CX 98

CX Innovation Artificial Intelligence Gaming 98

VOZIQ

APRIL 7, 2021

This edition of VOZIQ’s Customer Intelligence Newsletter includes a handful of resources containing ideas and action plans in the post-crisis world and to prepare for the future while still keeping your customers at the forefront. How to leverage CX automation for customer retention. Explore it in this Forrester blog.

Customer Retention 52

Customer Retention Entertainment Customer Loyalty CRM 52