SurveySensum

OCTOBER 19, 2023

Your new phone, with great features, a sleek look, and a high-quality camera, didn’t sell well after the launch. Armed with this product feedback, you took immediate action. You invested in improving battery technology, upgraded the camera features, and committed to more frequent software updates.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Totango

NOVEMBER 14, 2023

” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. Another benefit of this program is its ability to help your business follow up on product ideas.

Customer Relationship 62

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 62

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

DECEMBER 6, 2023

With customer feedback ! And that’s not all, a robust customer feedback tool can simplify this process, making it a breeze for you. In this blog, we will discuss how this metric can help your business, how to calculate customer health score, and why it is important, along with some examples.

Customer Satisfaction 52

Customer Satisfaction Customer Feedback Customer Relationship Customer Retention 52

Totango

FEBRUARY 11, 2022

Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. Today’s B2B customer researches, purchases and engages with products online. Collect Customer Feedback from Your Community. Integrate Customer Feedback into Your Business Development Process.

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

Intercom, Inc.

MARCH 26, 2018

Your help center is the home of all knowledge about your product. It gives your customers the information they need to break down their learning barriers and hopefully become expert users of your product. Our product teams sometimes ship more than 100 changes per day. Create a feedback loop that keeps on giving.

Education 190

Education Start-ups 190

SurveySensum

SEPTEMBER 22, 2023

Every business aims for the perfect product that customers adore. Take Apple, for example, who just launched products as per the market i.e., its latest iPhone 15 and sleek smartwatches. Apple continuously introduces products that not only excel but also cater to their customers’ desires. What is Product Market Fit?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

AUGUST 3, 2023

You have a great product that your team has worked tirelessly to develop. This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. Why is that?

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Initially, Alice was excited about these feature requests from the product feedback surveys. But she knew that blindly implementing every feature request could lead to confusion rather than innovation.

Sales 52

Sales Customer Feedback Start-ups CX 52

SurveySensum

AUGUST 2, 2023

In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. Product Feedback Survey Questions: How would you rate the latest product launch? Which new feature do you find most valuable? But fear not! Why Launch Survey?

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals. Where would you prefer to work? Undoubtedly, Office A holds the allure.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

SurveySensum

JANUARY 17, 2024

Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. Let’s get started.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What is a Website Feedback Tool? So, what’s the solution here? →

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Totango

MAY 5, 2021

By measuring customer experience, companies can easily become more educated about customer behavior and opinions. This information can, in turn, influence product updates, customized offerings, and internal workflows. The Importance of Measuring Customer Experience. How well the product meets their needs.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. In the competitive world of SaaS, the battle for customer retention and product adoption can be fierce.

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. What Are the Most Important NPS Software Features?

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

Intercom, Inc.

FEBRUARY 16, 2021

But I’d like to explore a few tips and tricks for mining creative inspiration across the visual, functional, and conceptual aspects of design based on my own experiences as a Product Designer at Intercom. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. Explore visual elements. tech events.

Start-ups 283

Start-ups Transportation Innovation Technology 283

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Additionally, new users often face a learning curve while navigating its features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

JANUARY 9, 2024

I believe that today’s consumers are more attentive to the quality of the service they receive rather than the product itself. Now, to understand and improve customer satisfaction, what metric do businesses measure? However, tying agent performance to CSAT may backfire, leading to inflated scores and compromised customer feedback.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. When you are thinking of buying a new product, what do you do?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

NOVEMBER 21, 2023

With website feedback forms. These forms are created with the help of a robust website feedback tool that consists of built-in website feedback form templates. However, there are different types of website feedback forms. However, there are different types of website feedback forms. When to launch this survey?

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

SurveySensum

DECEMBER 5, 2023

This is where the website design feedback survey comes in. By gathering customer feedback on website design, you will not only improve your website design but enhance user experience and keep them engaged. All of this is simplified with a website feedback tool ! What is a Website Design Feedback Survey?

Customer Feedback 52

Customer Feedback CX Customer Experience 52

SurveySensum

NOVEMBER 28, 2023

If you did, then this blog is for you and everyone who struggled with What to do with this feedback? NPS and CSAT are more than just customer satisfaction measuring tools, they serve as instruments to gauge satisfaction, enhance overall customer experience, and foster customer loyalty. How to analyze it? Let’s find out!

NPS 52

NPS Touchpoint Customer Feedback Start-ups 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Customer Feedback 71

Customer Feedback Net Promoter Score NPS Voice of the Customer 71

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Customer reviews offer an honest gateway into a product’s pros, cons, and features.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

FEBRUARY 6, 2024

The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. So, what is a cancellation survey?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Intercom

NOVEMBER 29, 2023

Most customer service tools were built for human-led support, with a smattering of automation thrown in for good measure. Without a modern product vision and roadmap, tools can become clunky and difficult to navigate. Will it be missing some important features or reporting capabilities?

Customer Service 89

Customer Service AI Start-ups Innovation 89

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” What is Employee Feedback?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

JANUARY 30, 2024

This blog will not only provide CX interview questions that delve into the candidate’s understanding of CX but also help you select the ideal candidate for your company. Understanding the Company’s CX Vision “What does ‘customer experience’ mean to you, and how is it measured?”

CX 52

CX Customer Experience Customer Feedback Customer Satisfaction 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. But every tool has its limitations. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Totango

FEBRUARY 10, 2021

When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. Incorporate customer feedback. We track our customers’ use of our features through the onboarding and adoption process in order to identify places where we could eliminate unnecessary steps to simplify user experience.”).

Customer Retention 84

Customer Retention Customer Journey Map Net Promoter Score Scorecard 84

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

SEPTEMBER 19, 2023

The question was – “ What do you think of our products? What products, right? With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users. They can analyze this data using an efficient customer feedback platform , and take data-driven action.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52