Customer Think

NOVEMBER 12, 2021

It appeared on their blog on June 7, 2021. We know that the customer experience is important to the success of any organization. I originally wrote today’s post for WixAnswers. Customers are king, and they vote with their wallets – and with their fe.

Customer Experience 144

Customer Experience Technology Technology 144

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. We’re proud to have dedicated 13 years to cultivating best practices and expertise in the customer success software category. Plus, industry experts agree.

Business Growth 113

Business Growth Innovation AI Start-ups 113

C3Centricity

FEBRUARY 13, 2024

This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market. The Value of Continuous Improvement Continuous improvement is not just a strategy; it’s a mindset that drives business growth and success.

Social Media 90

Social Media Customer Feedback Innovation Customer Satisfaction 90

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. But we nerds know that even the most optimized character sheet can't guarantee success. Here are some ways you can identify potential leadership qualities in your team.

Gaming 98

Gaming Innovation Start-ups Customer Satisfaction 98

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 93

B2B ML CRM Customer Relationship Management 93

Totango

NOVEMBER 10, 2023

As a leader in customer success, who’s your friend in the C-suite? Who owns the customer community for your organization? 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes!

Customer Journey Map 98

Customer Journey Map Construction Touchpoint B2B 98

Totango

MARCH 21, 2023

Enter customer success operations: a data-driven process that helps organizations understand how their initiative performance impacts key business results – ultimately safeguarding revenue for long-term growth. Their discussion covered three key strategies for powering up customer success. Curious about where we’re going next?

Customer Journey Map 81

Customer Journey Map NPS Touchpoint Start-ups 81

Customer Think

JANUARY 30, 2024

In this blog, we showcase a recent Sales Leadership Awakening podcast episode where Steven Rosen and I interviewed Keith Rzucildo. He is Vice President of Sales at Miller Electric and a seasoned leader who has successfully navigated the complexities of gaining buy-in for a new vision within his organization.

Sales 52

Sales 52

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Business Operations 110

Business Operations Customer Satisfaction Sales Customer Service 110

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Katie Yagodnik, Director of Customer Success Operations and Digital Programs, Totango From the sales side, Charlie talked about implementing systems to document the sales cycle thoroughly. Who isn’t?

Sales 90

Sales Start-ups Gaming Customer Satisfaction 90

SurveySensum

MAY 6, 2024

While building a successful personal brand requires dedication and perseverance, it is a long-term investment that yields lasting results. In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. Wondering how can you start blogging? The 2023 year recorded 4.95

Social Media 52

Social Media Start-ups Artificial Intelligence Education 52

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey.

Business Growth 101

Business Growth Customer Journey Map Gaming Sales 101

Totango

FEBRUARY 23, 2024

Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. These results should be the North Star that brings your marketing, customer success, and even your sales team together ,” Karen explained.

Customer Acquisition 93

Customer Acquisition Sales CRM Innovation 93

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Providing CS training opportunities.

Social Media 117

Social Media B2B Customer Loyalty Start-ups 117

Execs In The Know

JANUARY 9, 2024

In the dynamic world of business and customer service, Business Process Outsourcing (BPO) has emerged as a powerful strategy for organizations to streamline operations, enhance efficiency, and focus on core competencies. BPO is a strategic and dynamic business solution that can drive success and growth for organizations across industries.

Finance 93

Finance Innovation Customer Service Customer Experience 93

Totango

FEBRUARY 23, 2024

Counteracting this stigma and laying the foundation for a successful and long-lasting tenure as CMO starts with the first 60 days. The first months in a leadership position are critical to setting the tone for your future with the organization. Here are three of Karen’s top tips for CMOs to have a successful first two months.

Start-ups 98

Start-ups Business Growth Sales 98

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024. By nature, CSMs feel inclined to assume any responsibility involving the customer.

AI 95

AI Engineering Business Growth Customer Acquisition 95

Uniphore

NOVEMBER 18, 2021

How CX Leaders Can Leverage Emotional Intelligence to Lead Their Teams to Success Human emotions are complex. Always be in the know, sign up for our blog Email Address By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. Studies have uncovered?

CX 162

CX Artificial Intelligence AI Business Growth 162

Totango

NOVEMBER 8, 2023

Create a 360-degree view of the customer Truly understanding customers and delivering them an exceptional experience requires unifying data from across the organization: sales, support, customer success, marketing, finance, and product. Check out our full list of technology partners or request a new integration.

Finance 93

Finance Customer Retention Sales Technology 93

Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Out-of-the-Box Functionality . Scale Your Journey, Not Your Platform.

Start-ups 87

Start-ups Sales Customer Experience 87

Totango

APRIL 13, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In modern customer success, a one-to-one human model simply does not work.

AI 93

AI Start-ups Technology Technology 93

Totango

OCTOBER 12, 2022

Given the current state of affairs, it’s no surprise that 58% of respondents in our 2022 Customer Success Industry & Salary Report identified churn reduction as a top priority. With the potential for churn dramatically increasing, customer success is a key priority. Leading the charge. Expert collaborators.

Sales 112

Sales Customer Retention Innovation Customer Experience 112

ClientSuccess

FEBRUARY 22, 2023

Have you ever wondered about the difference between customer success and customer support? This article will explore the differences between customer success and customer support and how they work together to help businesses succeed. Unlike customer support, which is reactive, customer success is proactive.

Customer Satisfaction 70

Customer Satisfaction Education Customer Retention Customer Relationship 70

Customer Think

NOVEMBER 15, 2022

Improving sales performance is a critical part of any business’s success. In this blog post, we’ll outline some of the most important steps you can take to evaluate and improve sales performance in your organization. But it’s not always easy to know where to start.

Sales 73

Sales 73

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. With ESG Success becoming our new services partner, Totango customers will get expert support with customer success transformations and change management.

Outlook 115

Outlook Innovation Omnichannel Education 115

Execs In The Know

APRIL 26, 2023

After all, it’s no secret that doing things the same way as everyone else doesn’t always benefit an organization’s success. To ensure that organizational transformation is a successful undertaking, it is important to understand not only the benefits but also how to overcome potential pitfalls.

CX 98

CX Innovation Artificial Intelligence Gaming 98

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Customer Satisfaction 85

Customer Satisfaction Sales 85

ClientSuccess

FEBRUARY 8, 2023

Research Vectors by Vecteezy Many customer success leaders in the SaaS space are faced with the same question: who should own customer renewals? It’s an important question to answer, as it can make all the difference in customer retention and long-term success. So, which renewal ownership model is best for your organization?

Sales 71

Sales Customer Relationship Customer Retention 71

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. The GTM team uses these insights to determine the best way to work together to set customers up for success and future growth.

Sales 91

Sales Scorecard NPS Customer Acquisition 91

Totango

JUNE 8, 2022

Organizations who are proficient in scaling their recurring revenue models are what we at Totango like to call “customer success pacesetters.” Enable Digital-First Customer Success. Implement Composable Customer Success. Eliminate Chokepoints . How do you do this?

Start-ups 89

Start-ups CRM Sales Technology 89

Totango

APRIL 1, 2022

Your customers should experience the same level of quality from your company at each stage of their journey and from each department in your organization. Try Totango for free today and see how Canvas can help your company take customer success to the next level. Gain Instant Clarity Without the Guesswork.

Customer Experience 120

Customer Experience Start-ups Sales 120

Comm100

MARCH 21, 2023

Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

ClientSuccess

FEBRUARY 14, 2023

Understanding Vectors by Vecteezy As an industry and a discipline, customer success managers are getting better at delivering a higher percentage of positive customer experiences. But mistakes happen, and it’s essential to have a contingency plan for when they do. That’s when you can get more creative in solving problems.”

Customer Journey Map 80

Customer Journey Map Construction Customer Relationship Customer Loyalty 80

Totango

NOVEMBER 1, 2021

Building and leading a customer success team is no easy feat. From gaining the buy-in of other departments to training team members and earning customers’ trust, the role of a customer success leader can be as challenging as it is rewarding. Put data into context and use it to help improve the success of customers or other departments.

100

100

Totango

MARCH 24, 2022

We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful Carmel Valley Ranch in Carmel Valley, CA. Guy Nirpaz , Totango’s Founder and CEO, kicked off the day highlighting “Four Lessons to Unleash Customer Success”. Very well done!”.

Engineering 92

Engineering Sales Customer Experience 92

Totango

JUNE 15, 2022

Inflation and interest rates are soaring, the stock market is plummeting, and organizations are being forced to make some difficult decisions. The post Why Now is the Time to Invest in Customer Success appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Let us help you.

Customer Acquisition 103

Customer Acquisition Customer Relationship Customer Retention Start-ups 103

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. To foster cross-functional collaboration, Dishman recommends having a process for documentation, like customer success plans, that enables teams to track and transparently manage the process and progress toward objectives.

Sales 71

Sales 71