Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

Comm100

JANUARY 2, 2024

Imagine a world where customer service is not just responsive but anticipatory. This is the promise of Generative AI customer service. This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. This allows for more proactive and relevant customer support.

AI 73

AI Customer Service Gaming Innovation 73

Comm100

SEPTEMBER 26, 2023

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. In today’s hyper-connected, personalized customer service isn’t just a isn’t just a nice-to-have; it’s a must. Providing personal and genuine support to our students is really important to us.

Sentiment Analysis 72

Sentiment Analysis Omnichannel AI Customer Service 72

Customer Service Life

OCTOBER 13, 2020

Leaving complete account notes for the next person who interacts with the customer. This exercise reminded me of the time when we started this blog back in 2012. I was about 12 years into a career in customer service, still trying to figure out what my career would be. Think about your last 3-5 customer service encounters.

Customer Service 182

Customer Service Contact Center Gaming Education 182

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. In 2024, an essential customer service trend will be balancing automation with the human touch.

Innovation 81

Innovation Customer Service Omnichannel Social Media 81

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Deloitte reports that 90% of people are attracted to hyper-personalized advertising content, and customers are quickly coming to expect it.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Doing CX Right

SEPTEMBER 19, 2020

Who owns customer service? Do not take anything personally. 8 strategies to get great customer service based on YOUR actions: 1. Pay attention to HOW you speak to customer service associates as well as WHAT you say. Customer service reps may be having a worse day than you are. Be impeccable with your words.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

Zendesk

SEPTEMBER 20, 2023

That experience can be just as challenging online, which is why Wine.com places great value on delivering a stellar, personalized customer experience. Perhaps you have some knowledge about varietals and terroir, even know a few names of prominent vintners; even armed with that knowledge, it’s easy to freeze from indecision.

Customer Feedback 85

Customer Feedback Customer Loyalty Customer Experience 85

The DiJulius Group

DECEMBER 16, 2020

The DiJulius Group top customer service blogs, podcasts, and videos from 2020 are listed below. Our Top Blogs from 2020 How to Make 2021 Your Greatest Year by Weaponizing Adversity The Incredible Opportunities Out of the Coronavirus Crisis in Your Personal. The results are in! Read Full Article.

Customer Experience 105

Customer Experience Customer Service 105

Zendesk

DECEMBER 14, 2023

“They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. The post AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service appeared first on Zendesk.

AI 69

AI Customer Service Retail Innovation 69

SurveySensum

JANUARY 26, 2024

Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. Intrigued by the promise of personalized workouts and nutrition plans, she clicks on the ad to learn more. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Win the Customer

SEPTEMBER 6, 2023

Customer service is the lifeblood of any business. It’s the bridge that connects consumers to products and services, and how companies handle customer inquiries and issues can make or break their reputation. Personalization AI can analyze customer data and provide personalized recommendations and solutions.

AI 64

AI Customer Service Artificial Intelligence Gaming 64

The Customer Service Blog

MARCH 21, 2024

John Lewis is a company I have mentioned numerous times in my blog over the last few years. In fact one of the very first articles in this blog - way back in 2016 - was about them (you can read the article by clicking here ). Personally, I am a great admirer of John Lewis for its outstanding customer service.

Retail 57

Retail Finance Sales Customer Service 57

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

Customer Service 76

Customer Service Social Media Omnichannel AI 76

TeamSupport

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. In the realm of customer service, it involves streamlining processes, reducing manual effort, and leveraging tools to enhance operational efficiency.

Customer Service 59

Customer Service B2B AI Innovation 59

VOZIQ

NOVEMBER 20, 2023

Read this blog to explore three important predictions for 2024 for customer-facing leaders. If enhancing customer loyalty and driving sustainable growth is a priority for you in 2024, this blog is for you! It highlights the transformative power of AI in addressing churn, identifying at-risk customers and taking proactive actions.

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. Efficiency Customer service representatives can handle multiple chats simultaneously with live chat support, unlike phone calls which require one-on-one communication.

AI 94

AI Customer Service Sales Customer Satisfaction 94

Fonolo

NOVEMBER 29, 2023

They want answers to questions, speedy service, the opportunity to solve their own problems quickly using self-service, and the option to talk to an agent when the going gets tough. Call-backs are great for bridging the gap between self-service and live calls, by the way.) Of course, customers want a lot of other things , too.

Contact Center 87

Contact Center Customer Satisfaction Healthcare Start-ups 87

Intercom, Inc.

APRIL 30, 2020

So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. Our new programs are designed to help all of us partner even more closely, so that together we can help businesses build better and more personal relationships with customers.

Sales 223

Sales Start-ups Customer Relationship Technology 223

Totango

OCTOBER 11, 2021

Customers may encounter barriers to adoption during the onboarding process, when adopting specific product features, during customer service escalations or when attempting to complete renewals , for example. Personalized Communication. Some types of personalized communication are already widespread.

Education 98

Education Technology Technology Customer Service 98

Zendesk

JUNE 28, 2023

“With AI in the middle, we have the potential to make the world a better place for both customers and service agents,” Fonseca said. The post Getting personal: How AI will help businesses understand customers better appeared first on Zendesk.

AI 96

AI Sentiment Analysis Technology Technology 96

Intercom

DECEMBER 5, 2023

For a long time, customer service teams have been trying to convey the incredible value they provide to the rest of the company. Make the numbers you want people to see stand out however you can” Personalization It’s easier to understand things when we know how they apply to us.

AI 97

AI Customer Service Customer Experience 97

Steven Van Belleghem

MARCH 23, 2022

Health services to the home. More and more organizations are building their services around the customer, actually going to them. Well, today, we’re going to see more and more “services to the home” (STTH). Well, today, we’re going to see more and more “services to the home” (STTH). And that service is completely free.

Retail 120

Retail Healthcare Start-ups CX 120

Zendesk

SEPTEMBER 6, 2023

As any support team manager can attest to, the deleterious effects of stress and burnout have very real consequences for customer service teams. From heavy employee turnover to impacted levels of service, the pressure of rising customer expectations and heavy workloads can hobble teams and exact a human cost that goes beyond business metrics.

Healthcare 69

Healthcare Customer Expectations Customer Service Customer Experience 69

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. These issues can cause burnout and reduce efficiency, negatively affecting customer service outcomes.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction AI 53

CallCare

JANUARY 31, 2024

In this blog post we embark on a journey to understand the complexities of NHS staff shortages and shed some light on potential navigational strategies. This will eliminate long call waiting times and speed up the care process, allowing healthcare professionals to focus on delivering high quality in-person care.

Healthcare 59

Healthcare 59

Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. This blog post delves into this question, offering a straightforward explanation of Generative AI and how it really works. It’s being used to deliver more personalized and efficient service experiences.

AI 52

AI Artificial Intelligence Gaming Technology 52

MattsenKumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Satisfaction 52

Customer Satisfaction Contact Center Customer Service CRM 52

Customer Think

DECEMBER 29, 2022

My comments on Service Recovery as Your Superpower. So often I hear having a service and doing a great service recovery is good for you. Is an unnecessary service because of a defect good for a customer? If you reach this point, you do need service recovery. Make service a profit centre.

Manufacturing 119

Manufacturing 119

CSAT.AI

DECEMBER 21, 2022

The holiday season is rife with customer service horror stories from both customers and workers. Here are happy holiday tales of customer service heroes to draw inspiration and good vibes from: . Here are happy holiday tales of customer service heroes to draw inspiration and good vibes from: . Tis the season! .

Customer Service 86

Customer Service Sentiment Analysis AI CX 86

Totango

OCTOBER 11, 2021

Customers may encounter barriers to adoption during the onboarding process, when adopting specific product features, during customer service escalations or when attempting to complete renewals , for example. Personalized Communication. Some types of personalized communication are already widespread.

Education 79

Education Technology Technology Customer Service 79

SurveySensum

FEBRUARY 13, 2024

User Experience means how people get and engage with a service or a product. Creating detailed customer profiles is key; it allows you to tailor your services and products to meet user expectations. These insights form the basis for client-focused strategies like personalized experiences and intuitive design. Strategy 5.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

Lumoa

SEPTEMBER 30, 2022

Plus, their customers are also two times more likely to try new products or services. . According to Samsung, 77% of customers still seek in-person assistance when facing an unusual or complex account issue. . Likewise, consumers react extremely well to short holding times when calling customer service and prompt email replies. .

Customer Experience 94

Customer Experience Artificial Intelligence Outlook CX 94

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52