SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. When it comes to consistency in product and service delivery, establishing clear standards is key.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Intercom, Inc.

MARCH 26, 2018

Your help center is the home of all knowledge about your product. It gives your customers the information they need to break down their learning barriers and hopefully become expert users of your product. Our product teams sometimes ship more than 100 changes per day. Create a feedback loop that keeps on giving.

Education 190

Education Start-ups 190

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

JANUARY 24, 2024

Initially, Alice was excited about these feature requests from the product feedback surveys. A feature request is a suggestion made by a user to add a new feature or enhance an existing feature in a product, application, or service. Why exactly haven’t we built out this feature until now?

Sales 52

Sales Customer Feedback Start-ups CX 52

SurveySensum

NOVEMBER 22, 2021

Closed-loop Feedback: A Comprehensive Guide. What does closed-loop feedback or closing the loop really mean? Why should you close the feedback loop? How to Close the Loop? Types of Closed-Loop Feedback. Inner Customer Feedback Loop. Outer Customer Feedback Loop .

Close the Loop 52

Close the Loop B2C B2B Customer Feedback 52

SurveySensum

DECEMBER 18, 2023

In today’s highly competitive business landscape, companies that prioritize customer feedback are more likely to stay ahead of the curve and meet the evolving expectations of their customers As a business owner, I was so focused on what I thought was suitable for my product that I forgot to notice customer feedback.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

SurveySensum

DECEMBER 22, 2023

But first – why should you focus on AUTHENTIC feedback? The Importance of Authentic Customer Feedback Common Tactics Used to Game NPS Shortcomings of NPS Gaming So, How Do You Do It the Right Way? Decision-makers, relying on these deceptive scores, allocate resources for expansion or new products.

NPS 52

NPS Gaming Education Customer Satisfaction 52

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. The Product Impact Framework felt like a natural progression from features to outcome.

Start-ups 281

Start-ups Gambling Engineering Customer Retention 281

SurveySensum

AUGUST 21, 2023

This blog aims to delve into this subject. Gear up with NPS Surveys Implementing NPS surveys in B2B SaaS effectively can provide invaluable insights into your customers’ perceptions of your products and services over a specific period of time. If they give a high NPS score with good feedback, it means you’re doing great.

Customer Retention 52

Customer Retention B2B Close the Loop NPS 52

Intercom, Inc.

SEPTEMBER 6, 2022

This is the seventh post in a series exploring our product principles. By shrinking the size of each step, we tighten the feedback loop and set ourselves up to learn and adjust much faster if we need to. At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps.

Engineering 138

Engineering Start-ups Gaming Sales 138

Lumoa

AUGUST 18, 2022

Many businesses nowadays apply a voice-of-customer program in their operations and treat them with importance because it shows that they value what people say about a product or service. Furthermore, it fairly makes it easier to close the loop with the customers in the process. Here are three reasons why, and how you can prevent it.

Customer Journey Map 83

Customer Journey Map Close the Loop Customer Feedback Start-ups 83

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. Why is that?

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. Armed with this product feedback, you took immediate action.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. Feedback Loops Continuously gather customer feedback and adapt your strategies as needed to improve and nurture your relationships. It’s worth it!

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” What is Employee Feedback?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

FEBRUARY 24, 2023

After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. So, let’s get started!

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Customer feedback can come at you a hundred different ways. What is Customer Feedback? Proven Methods for using Customer Feedback in Marketing 1.

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

SurveySensum

AUGUST 3, 2023

You have a great product that your team has worked tirelessly to develop. This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 6, 2024

The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. So, what is a cancellation survey?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. And that’s what we’re going to explore in this blog.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

JULY 11, 2023

It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. Make Your Products & Services Easy-Peasy How’d you feel if you use a complicated product? That’s why you must create easy-to-use products and offer convenient services. Frustrating right?

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Customer reviews offer an honest gateway into a product’s pros, cons, and features.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Zendesk

AUGUST 4, 2021

“In the early days of the startup, the founder is often the lead product developer, chief salesperson, and customer service representative,” writes Joseph Pickens in Business Horizons. So as SaaS startups grow, how can they keep the feedback loop between customers and the company close? But what if you’re not there yet?

Customer Service 98

Customer Service Social Media CX AI 98

SurveySensum

OCTOBER 18, 2023

Did you know that a remarkable 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback? But what is customer feedback and why is it so important? Customer feedback is the valuable insights provided by customers about their experiences with a product, service, or brand.

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

VOZIQ

DECEMBER 1, 2022

The company reaps the benefits like cost reduction, product improvement, increased customer satisfaction, and much more. Take a look at HBRs blog that clearly states the benefits of customer interaction. What Are Feedback Loops & How Can You Close Them? 4 Techniques for Developing Strategy Insights.

Social Media 40

Social Media AI CX Customer Satisfaction 40

VOZIQ

DECEMBER 1, 2022

The company reaps the benefits like cost reduction, product improvement, increased customer satisfaction, and much more. Take a look at HBRs blog that clearly states the benefits of customer interaction. What Are Feedback Loops & How Can You Close Them? 4 Techniques for Developing Strategy Insights.

Social Media 40

Social Media AI CX Customer Satisfaction 40

PeopleMetrics

FEBRUARY 25, 2022

Over the long run, collecting feedback at critical points in the customer journey gives you the data and insights you need to make strategic and iterative improvements to your service. What is a customer feedback loop? A CX process generates data and insights through customer feedback loops. Back to Top.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Totango

NOVEMBER 18, 2020

A digital onboarding process can do just that—accelerate onboarding by methodically teaching your customers how to master your product and begin experiencing value in an efficient, straightforward, and personalized way. . Ask for customer feedback and make sure to close the loop. Efficient Onboarding is Critical.

Close the Loop 78

Close the Loop NPS Customer Feedback Customer Retention 78

SurveySensum

JANUARY 22, 2024

They can be anyone from the clients or customers who want the final product to be perfect, to the team members who do the work, to the investors who want to make a profit. In this blog, we will look at why stakeholder expectations are so important and strategies to balance their expectations. It’s like an art.

Start-ups 52

Start-ups Government Customer Satisfaction Customer Feedback 52

SurveySensum

JULY 10, 2023

If not, then this blog is for you. Easy navigation – when products are put in the right places and signs show the way, customers can explore the store and quickly find what they want without getting lost. Clear product descriptions and high-quality images help customers make informed decisions.

Retail 52

Retail Customer Service E-commerce Social Media 52

ClientSuccess

MARCH 9, 2020

Looping in Customer Experience. For a long time, customer experience was looped in with customer success, and for good reason. This means being open and honest with clients and constantly open to their feedback. These are often hard numbers that executives can easily measure or account for.

Customer Experience 97

Customer Experience Customer Relationship NPS Start-ups 97

SurveySensum

OCTOBER 5, 2023

A few days later, she received an email from Prestige Motors, requesting her feedback on the dealership experience. He expressed his gratitude for her feedback and apologized for the oversight. Now, do you think you will be able to provide constructive feedback to this question? But the dealership didn’t stop there.

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

SurveySensum

NOVEMBER 21, 2023

With website feedback forms. These forms are created with the help of a robust website feedback tool that consists of built-in website feedback form templates. However, there are different types of website feedback forms. However, there are different types of website feedback forms. When to launch this survey?

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

Intercom, Inc.

MARCH 14, 2018

Prior to joining Intercom as a Product Manager, I had never run a structured beta. I’ve run a lot of successful betas now but I learned my craft through tribal Intercom knowledge, built up by other Product Managers over the years. Get feedback direct from your customers. Short on time? Evaluate the findings.

Start-ups 223

Start-ups Engineering Education Customer Feedback 223

Intercom, Inc.

JUNE 1, 2018

About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News. So I was the person responsible for writing the blog, meeting people at conferences, speaking onstage, etc.

Start-ups 201

Start-ups Social Media Gaming Technology 201

SurveySensum

NOVEMBER 22, 2023

Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers. By paying attention to this feedback, you can transform your website into an experience that caters directly to their needs.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52