Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Outlook 114

Outlook Customer Satisfaction Customer Feedback Gaming 114

SurveySensum

OCTOBER 24, 2023

Do you want to stay updated with your customer needs and preferences to enhance your product? Well, product feedback surveys are the way to go! And improve your products as per your customer needs and expectations – giving you a competitive edge. Sounds good but, what exactly is product feedback?

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

PeopleMetrics

SEPTEMBER 24, 2018

Market research was developed a century ago to measure the effectiveness of advertisements and products. Today it’s used in similar ways—to figure out competitive positioning, determine the optimal price for new products, or to decide on the most effective advertising strategies (to name a few). Voice of the Customer.

VOC 226

VOC CEM Voice of the Customer Business Administration 226

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Totango

FEBRUARY 11, 2022

Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. Then, we’ll walk you through three steps for creating a solid customer experience strategy. Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades.

B2B 109

B2B B2C Customer Experience Net Promoter Score 109

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Lumoa

DECEMBER 15, 2022

It’s a strategy that many companies have used for years to understand and prioritize customer needs. Plus, look at how to create a VoC strategy from scratch in five simple steps. Collecting feedback from customers gives you powerful data to improve performance, making it one of the most valuable and cost-effective business tools.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. When it comes to consistency in product and service delivery, establishing clear standards is key.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. We’ll also highlight essential tools for a successful hyper-personalization strategy. And they’ll reward businesses who invest in hyper-personalized service with their loyalty.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Customer Satisfaction 85

Customer Satisfaction Sales 85

Zendesk

OCTOBER 2, 2023

After Squarespace launched in 2004, its sole employee for several years was founder Anthony Casalena, who steadily built up his website building business by maintaining an intense focus on customer satisfaction and feedback. Now, almost two decades later, the publicly-traded company continues to place great importance on customer feedback.

Customer Feedback 64

Customer Feedback Customer Satisfaction AI 64

SurveySensum

FEBRUARY 13, 2024

User Experience means how people get and engage with a service or a product. Get ready for a journey that will uncover the most useful UX strategies for startups! Creating detailed customer profiles is key; it allows you to tailor your services and products to meet user expectations. Strategy 3.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Win the Customer

SEPTEMBER 8, 2023

It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand. In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

Totango

NOVEMBER 14, 2023

.” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. Another benefit of this program is its ability to help your business follow up on product ideas.

Customer Relationship 62

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 62

Callminer

APRIL 30, 2020

The best agents are able to keep their own emotions under control while effectively dissolving tension between themselves and upset customers, but even the best perform better with clear strategies they can leverage. Make sure you know all of the benefits of the products or services your company provides and convey them to your customers.

Customer Service 273

Customer Service Contact Center Start-ups Construction 273

SurveySensum

DECEMBER 18, 2023

In today’s highly competitive business landscape, companies that prioritize customer feedback are more likely to stay ahead of the curve and meet the evolving expectations of their customers As a business owner, I was so focused on what I thought was suitable for my product that I forgot to notice customer feedback.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy.

Customer Satisfaction 99

Customer Satisfaction Technology Technology 99

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. Encouraging more significant product usage.

Customer Retention 100

Customer Retention CRM Customer Relationship Management Customer Loyalty 100

ECXO

MAY 16, 2024

This blog post will explore the essence of customer-centric leadership and key factors that form the basis of a successful customer-focused organization. By integrating feedback and customer insights into the company’s strategies, a strong connection is forged between the organization and its customers.

Touchpoint 69

Touchpoint Customer Journey Map Education CX 69

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

JANUARY 24, 2024

Initially, Alice was excited about these feature requests from the product feedback surveys. So, what strategies did Alice adopt to streamline this process? A feature request is a suggestion made by a user to add a new feature or enhance an existing feature in a product, application, or service. What is a Feature Request?

Sales 52

Sales Customer Feedback Start-ups CX 52

Totango

SEPTEMBER 20, 2022

Customer enablement empowers customers by giving them the resources they need to use your product successfully. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. Offering customized upsells geared toward customer needs and product usage patterns.

B2B 83

B2B Net Promoter Score Education Social Media 83

ClientSuccess

DECEMBER 5, 2022

Receive invaluable customer feedback on products, services, and strategies. The value in CABs is most often realized in regulated industries or with complex products and business models like enterprise software. Here are some top advantages that CABs can offer your company: • Strengthen relationships with key customers.

Social Media 87

Social Media Start-ups Customer Satisfaction NPS 87

Zonka Feedback

JULY 18, 2023

Wondering how to make the process of gathering product feedback more effective and engaging? Check out this blog to find proven strategies and tips to gather product feedback. What's the secret to creating awesome products that truly resonate with customers and go above and beyond their expectations?

Customer Experience 40

Customer Experience 40

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Customer feedback can come at you a hundred different ways. What is Customer Feedback? Proven Methods for using Customer Feedback in Marketing 1.

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

Comm100

MARCH 6, 2024

The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. This data can reveal common customer issues, preferences, and trends.

AI 94

AI Customer Service Sales Customer Satisfaction 94

SurveySensum

NOVEMBER 16, 2023

Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth. And with a strong website feedback tool , you can engage with users, even when they’re not visible. Now comes the question – how to get customer feedback on the website?

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

AUGUST 21, 2023

However, the good news is that some have managed to double their revenue through effective customer retention strategies. That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial. This blog aims to delve into this subject.

Customer Retention 52

Customer Retention B2B Close the Loop NPS 52

Zendesk

JUNE 14, 2023

That’s why embracing a customer-first strategy is essential. Yet adopting a customer-first strategy comes with a set of challenges that must be navigated with forethought and a commitment to execution. The post The customer-first strategy: Why it’s crucial to your business appeared first on Zendesk.

Customer Feedback 52

Customer Feedback AI Technology Technology 52

SurveySensum

JANUARY 10, 2024

They were asking for feedback on their products. Like many others, this company was passionate about improving its services and relied on customer feedback. But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback.

NPS 52

NPS Customer Feedback CX Text Analytics 52

Totango

JUNE 3, 2022

While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Use these email templates to help you save time implementing your CS strategy. At [Company] we work hard every day to make our [Product] better for you. Customer check-ins.

Start-ups 110

Start-ups Sales Customer Satisfaction Customer Feedback 110

Fonolo

OCTOBER 26, 2023

For some good examples, see Shai’s recent blog post on the subject: “Manager’s Guide to Call Center Service Levels. You may collect feedback, but do you act on it? Around half of people surveyed believe that companies don’t take action on customer feedback. Make customer focus groups a regular part of your engagement strategy.

Customer Expectations 81

Customer Expectations Social Media Contact Center Customer Service 81

SurveySensum

NOVEMBER 27, 2023

You gave detailed feedback and suggested making it easier to add multiple pictures and organize them in a single post. This is the power of conducting in-app feedback. Powered by a robust in-app feedback tool, this detailed feedback helps the developers fix the glitch and improve the app. This was just one instance.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

Totango

JANUARY 2, 2024

More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters. In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS.

Business Growth 101

Business Growth Customer Journey Map Gaming Sales 101

SurveySensum

NOVEMBER 6, 2023

Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options. But Bakery B followed the right methodology, got valuable feedback, and took immediate action to ensure that customer complaints were resolved. What changed? What is NPS? But Why is NPS Important?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52