SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. The branding of the survey is limited.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Intercom, Inc.

MARCH 10, 2021

Many individual contributors (such as researchers, visual designers, content strategists, data scientists) who work horizontally across teams can be viewed as an infinite resource. For instance, to raise awareness of what goes into each research project, we include a timeline in every research plan.

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Fonolo

AUGUST 18, 2020

In this article, we’ll explore how you can measure consumer perceptions with both methods, as well as how to use behavioral data to help you form better questions. If you do not have access to these tools, consider using a post-sale customer satisfaction survey. These don’t need to be complicated surveys — quite the opposite.

Social Media 75

Social Media Net Promoter Score Contact Center Customer Satisfaction 75

SurveySensum

SEPTEMBER 22, 2023

Every business aims for the perfect product that customers adore. Take Apple, for example, who just launched products as per the market i.e., its latest iPhone 15 and sleek smartwatches. Apple continuously introduces products that not only excel but also cater to their customers’ desires. What is Product Market Fit?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. It usually starts with a simple question: “Why are you leaving?”

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

The Customer Service Blog

APRIL 2, 2024

This was after experimenting with her own home-made natural products created on her kitchen table. She wanted to provide quality skincare products in refillable containers, sold with truth and integrity, rather than marketing hype. Darren Bugg Editor, The Customer Service Blog. We found alignment on its own was not enough.

Social Media 52

Social Media Retail Innovation Start-ups 52

Lumoa

MARCH 10, 2022

Customer feedback is what your customers are telling you about your product. Create content addressing customer questions Reviewing your customer feedback will help you understand the kinds of questions your customers are asking. Your marketing team can then create content to help answer these questions at scale. 

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. Customer reviews offer an honest gateway into a product’s pros, cons, and features.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

AUGUST 16, 2023

According to Gartner’s research study, Effortless Experience Explained , 96% of customers who had a high-effort experience reported being disloyal, compared to only 9% of customers with a low-effort score. But this scale can be reversed based on the context of the question. 1-5 Rating Scale 1-7 Rating Scale 1-10 Rating Scale 2.

Construction 52

Construction Customer Satisfaction Actionable Insights Customer Feedback 52

SurveySensum

FEBRUARY 13, 2024

Research says a better UX not only gets your attention but also brings in the bucks. User Experience means how people get and engage with a service or a product. Startups must dedicate resources and time to comprehensive user research. Research has also shown various reasons why visuals are important for better UX.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals. But first, gauge their satisfaction and engagement levels with employee engagement surveys.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

The Customer Service Blog

JULY 7, 2022

New research suggests that 6 out of 10 consumers think that low prices will become more important to them when choosing where to shop and what to buy in the next two years. But according to the Institute of Customer Service (who carried out the research) companies need to offer more than just discounts in order to keep their customers.

Customer Service 52

Customer Service Technology Technology Customer Retention 52

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z. This saves the customer time to browse through various categories of products.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Totango

SEPTEMBER 23, 2021

As a KPI, CSAT measures customer satisfaction by inviting customers to respond to a question such as, “How would you rate your overall satisfaction with the [product or service] you received?” Research has shown that scores in this range correlate highly with customer retention. CSAT Versus NPS. How Do You Measure CSAT?

Net Promoter Score 101

Net Promoter Score NPS Customer Satisfaction Customer Retention 101

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. These tools help manufacturers collect valuable insights, opinions, and suggestions from their clients, suppliers, and partners, allowing them to enhance their products, services, and operations. user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

CSAT.AI

MARCH 8, 2023

Even with the best intentions, they might not always phrase their questions in the clearest (or nicest) way possible. In this blog post, we will discuss how you can ensure your customers get the right answer. Customer service reps often need certain words or phrases in order to accurately answer a customer’s question.

Sentiment Analysis 91

Sentiment Analysis AI Sales Customer Service 91

Execs In The Know

MAY 18, 2021

In this blog post, we touch on the key insights from each of these four panels. The Importance of Research to the Modern CX Executive . No doubt, industry research can be a key piece of the puzzle when building the case for a new initiative, a critical process change, or the development of a strategic roadmap.

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

Execs In The Know

AUGUST 25, 2022

PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products. About Execs In The Know.

CX 45

CX Retail Engineering Technology 45

Intercom, Inc.

JULY 31, 2019

You might think chatbots are only for customer support, but using them to answer your customers’ questions is just one way to leverage chatbots. Just like how you can use chatbots to answer support questions, you can use chatbots to start conversations with website visitors, qualify leads, and even upsell customers.

Sales 177

Sales Start-ups Engineering Technology 177

Totango

OCTOBER 26, 2021

The NPS system measures customer satisfaction by asking a question modeled on the phrase, “How likely is it that you would recommend X to a friend or colleague?” The variable X can represent an organization, product or service. To understand the limitations of NPS scoring, it will be helpful to recap how NPS scores are calculated.

NPS 90

NPS Net Promoter Score Customer Journey Map Customer Satisfaction 90

Totango

OCTOBER 26, 2021

The NPS system measures customer satisfaction by asking a question modeled on the phrase, “How likely is it that you would recommend X to a friend or colleague?” The variable X can represent an organization, product or service. To understand the limitations of NPS scoring, it will be helpful to recap how NPS scores are calculated.

NPS 89

NPS Net Promoter Score Voice of the Customer Customer Journey Map 89

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Logicalware

FEBRUARY 1, 2022

UX Design is all about understanding your users’ needs and creating products that are intuitive and accessible. In this blog, Puzzel UX Designer Marc Fenton explains the design process and what Puzzel’s UX team has been up to lately. Conducting research. What is UX Design? This is the heart of all good UX processes. Prototyping.

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SurveySensum

FEBRUARY 24, 2023

After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. According to Accenture’s latest research, almost 4 out of 10 customers (39%) feel that their OEM is not ready to provide a relevant customer experience.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

OCTOBER 5, 2023

After extensive research, she decided to visit Prestige Motors, a reputable dealership. The survey began with standard questions about her overall experience, from the cleanliness of the showroom to the professionalism of the staff. But before that let’s start by understanding what exactly is a dealership experience survey.

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

Kerry Bodine

AUGUST 14, 2020

We got a ton of great questions about the content I presented. I’ve organized the questions according to the Journey Management framework that I presented on the webinar: Discover the journey, Design the journey, and Deliver the journey. 2) Dig deep into your questions with qualitative research. Design The Journey.

Touchpoint 83

Touchpoint Start-ups CX Government 83

SurveySensum

JUNE 1, 2023

In this blog, we discuss the importance of NPS benchmarking in retail, the factors affecting it, how to benchmark NPS in retail, and more. Start by conducting a survey and asking NPS questions like the following – “On a scale of 0 to 10, how likely are you to recommend our retail business to your friends or family?”

NPS 52

NPS Retail Net Promoter Score Customer Loyalty 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Execs In The Know

APRIL 25, 2024

According to a survey by Forrester Consulting in 2023, about 75% of consumers said that chatbots cannot provide them helpful answers, and 50% of consumers said they often feel frustrated in their interactions with chatbots. Agents can ask this virtual assistant any questions they might have while interacting with customers.

AI 52

AI CXM Engineering Business Operations 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 3, 2023

You have a great product that your team has worked tirelessly to develop. You’ve many questions like – Are they happy with your service? Look for customization options to tailor surveys to your needs. This software will help you gather actionable feedback to improve your products and services.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

AUGUST 17, 2023

But, what will you do after gathering the survey data? To calculate the score, you need to create and send a short NPS survey to your customers. Your customers will rate their score on a scale from 0 to 10 about their likelihood of recommending your SaaS product to others. Well, all these questions are answered in this blog.

NPS 52

NPS Net Promoter Score Customer Satisfaction Customer Loyalty 52

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. It involves creating a quiz relevant to your product or service and using it as a magnet to attract leads and drive conversions. Source: ProProfs It is a path prospective clients follow to become customers eventually.

Social Media 52

Social Media Sales Start-ups E-commerce 52

PeopleMetrics

FEBRUARY 25, 2022

Frequently Asked Questions about Customer Experience. These are the most frequently asked questions about customer experience. Some touchpoints (like calling your support line to ask questions) involve customer service while others (like using your website to learn more and make a purchase) do not. What You Need to Get Started.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

The Customer Service Blog

DECEMBER 7, 2022

According to recent research by Citizens Advice, young shoppers are at risk of building up growing debts by borrowing money to make repayments on ‘buy now pay later’ purchases. Citizens Advice surveyed 2,288 people who had used buy now pay later during the past 12 months. What does the future hold?

Start-ups 64

Start-ups Government Sales Customer Service 64

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. However, despite its effectiveness, AskNicely has some drawbacks to consider.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Totango

OCTOBER 26, 2021

The NPS system measures customer satisfaction by asking a question modeled on the phrase, “How likely is it that you would recommend X to a friend or colleague?” The variable X can represent an organization, product or service. To understand the limitations of NPS scoring, it will be helpful to recap how NPS scores are calculated.

NPS 62

NPS Net Promoter Score Voice of the Customer Customer Journey Map 62