Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. How teams accomplish this challenging dance, however, is an ongoing question. Having a process and that information flow through the various teams and the overall implementation of a customer is critical,” Dishman said.

Sales 71

Sales 71

Totango

FEBRUARY 23, 2024

On the other hand, the CCO focuses on what happens after the sale, overseeing onboarding, customer support, driving retention, and minimizing churn. Both your pre- and post-sale teams should know the answer to: “What is my customer’s business outcome?” “If A salty spread and a sweet topping form a beloved sandwich.

Customer Acquisition 91

Customer Acquisition Sales CRM Innovation 91

Intercom, Inc.

APRIL 13, 2018

Great SaaS sales reps can change your entire business. So what is it about these SaaS sales reps that differentiates them from the rest? So what is it about these SaaS sales reps that differentiates them from the rest? What do they know about the industry that mediocre sales reps don’t? of sales emails are opened.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Intercom, Inc.

MAY 13, 2022

Once you determine a lead is interested in your brand, is willing to work with you, and is capable of making or influencing buying decisions, that lead has been qualified, moving forward in the pipeline to become a sales prospect. Captured leads are usually funneled from lead generation software tools into sales and marketing databases.

B2C 118

B2C Social Media B2B Sales 118

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Refining post-sale strategies to better understand and meet the needs of customers. Analyzing extensive datasets to forecast trends. Customer health. Customer health.

B2B 91

B2B ML CRM Customer Relationship Management 91

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. 31% of CS teams also reported spending up to half of their time with sales. To me, this felt like a real disconnect.

Sales 106

Sales Sports AI Touchpoint 106

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Are you satisfied with the amount of time your sales team is spending on closing new logo sales? How experienced is your CSM team?

Sales 71

Sales Customer Relationship Customer Retention 71

Uniphore

OCTOBER 26, 2021

Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Follow our blog ?and To apply to Uniphore Unite, visit: [link] For more information about Uniphore and its solutions, visit: www.uniphore.com. and connect with us on? LinkedIn ,? Facebook , and? Instagram.?

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Intercom, Inc.

DECEMBER 1, 2021

As a sales manager, the most impactful thing you can do is coach your team. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on. Emails introduce your solution.

Sales 118

Sales CRM Construction Start-ups 118

CommBox

OCTOBER 18, 2023

In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool for staying ahead in the competitive landscape. Generative AI for sales: a new sales assistant emerges Generative AI also has the potential to revolutionize sales.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

Totango

OCTOBER 12, 2022

When asked about their teams, 32% of professionals said that their department had been operating for up to four years, 37% said that their teams had grown by up to a quarter in the last 12 months, and the number of businesses with teams between 51-100 people increased by 20% in 2022. Expert collaborators.

Sales 110

Sales Customer Retention Innovation Customer Experience 110

Intercom, Inc.

OCTOBER 2, 2018

We still love that audience, but we now offer products for sales , marketing and support teams and have been going deep on those topics as well. While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog. Our final color palette.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. What is Pendo? What is Mixpanel?

Finance 91

Finance Customer Retention Sales Technology 91

Totango

APRIL 6, 2023

With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. To survive this tough “do more with less” climate, companies are turning to their customer success (CS) teams to ramp up their customer retention and expansion efforts.

Innovation 85

Innovation Outlook CRM Sales 85

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. Read full review “Totango for the win… Totango enables my Customer Success team to see all of our customer data in one spot. Want to get started with the best customer success software?

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. They are the invisible threads that weave together a strong company culture, foster effective teamwork, and empower your team to navigate the ever-changing IT landscape.

Gaming 98

Gaming Innovation Start-ups Customer Satisfaction 98

Zendesk

APRIL 18, 2022

It’s no different for sales and marketing teams when sourcing leads. While you’re not sharing your work with a professor these days, your sales reps need to know where and how leads had first contact with your company. Blog articles. Without a proper citation to the source, a lead is less likely to convert. Cold calls.

Social Media 98

Social Media CRM B2B B2C 98

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. I felt fully supported by the Totango implementation, data, and support teams. The onboarding experience was in-depth and thorough.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Totango

AUGUST 14, 2020

We meet weekly on Fridays with our product and development leadership teams to walk through the stakeholder and customer feedback that we’ve collected for that week in Totango. A: What was it like trying to get your internal teams onboard with Customer Success and drive impact? I’m impacting how I work.

Voice of the Customer 155

Voice of the Customer Start-ups Sales Customer Feedback 155

Intercom, Inc.

JANUARY 30, 2019

We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. Automating our sales and marketing. For instance: On our homepage , the bot triggers after six seconds and routes visitors to the appropriate team based on their goals and whether or not they’re an existing user.

Sales 117

Sales Start-ups Customer Satisfaction Technology 117

Intercom, Inc.

JULY 31, 2019

Here’s an in-depth look at how chatbots can be used to engage visitors browsing on your website and turn them into leads for your sales team. They’ll keep your marketing engine going when your team members are unavailable and save them time when they’re hard at work. Send high-intent leads directly to sales.

Sales 177

Sales Start-ups Engineering Technology 177

Totango

JULY 11, 2023

Totango enables CS teams to drive outcomes quickly We recognize that in today’s challenging environment, most businesses are laser-focused on retaining and growing current clients, and they’re turning to their customer success teams to make it happen.

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. Blog content. Customer service.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Fonolo

DECEMBER 6, 2022

When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . That style is ideal for experienced agents, but what if you inherit a new team of recruits? Enhancing customer satisfaction and sales . Are your sales dropping? Agent development KPIs .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Inside Customer Service

DECEMBER 2, 2021

You might find them in sales, marketing, customer service, operations, or even finance. Everyone—from our support staff to office managers to sales leaders—can offer their feedback and perspective on how we might improve our product. An employee brand evangelist can work in any role.

Retail 260

Retail Social Media Finance Sales 260

Shep Hyken

OCTOBER 5, 2022

Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. This is where sales and customer service collide. This is where sales and customer service collide. And by the way, you will enjoy this story even if you’re not in sales. . Here’s the short version.

Sales 108

Sales Customer Service Customer Experience 108

Totango

SEPTEMBER 22, 2023

And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward. Our partnership with ESG will invite Totango customers to utilize ESG established tool-kits and act as an extension of their CS team as product experts in Totango.

Outlook 113

Outlook Innovation Omnichannel Education 113

Zendesk

JUNE 11, 2021

The concept of a “sales funnel” is a little misleading. But not every lead that enters the top of your sales funnel will come out the other end as a customer—there’s bound to be some pretty significant spillage along the way. That doesn’t mean your sales and marketing teams should settle for a slow drip of conversions, though.

Sales 86

Sales Social Media B2B CRM 86

Intercom, Inc.

SEPTEMBER 1, 2021

In fact, only 4% of PMMs think other teams in their company fully understand what they do. . When I joined Intercom five years ago, I was thrilled with how closely PMM partnered with the product and sales teams. This means better outcomes for everyone: from the teams we work with to, more importantly, our customers.

Start-ups 138

Start-ups Sales Gaming 138

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. Delivery of crucial customer data to sales representatives to support higher closing rates and upsells.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Zendesk

JUNE 29, 2022

Finding prospects can feel so difficult that many companies throw excess resources toward lead generation, but then stall when it comes to converting those leads into sales. With so much effort going into gaining initial interest, it’s doubly frustrating when sales leads aren’t immediately ready to buy. sales qualified lead (SQL).

Social Media 98

Social Media Sales Start-ups CRM 98

Zendesk

MAY 26, 2022

81 percent of buyers research products online before contacting sales, so if your company doesn’t have a bit of advertising skin in the game, you’re not getting very far. They need sales collateral. According to Forrester, the average salesperson uses about 17 pieces of sales collateral throughout their pipeline.

Sales 97

Sales CRM B2B Start-ups 97

Totango

MARCH 21, 2023

In today’s challenging economic climate, teams must ensure they are utilizing the right initiatives to protect and grow customer loyalty. Be sure to check out our recent blog from Customer Success Festival in Austin, 5 Tips to Supercharge your CS Operations Playbook. Curious about where we’re going next?

Customer Journey Map 80

Customer Journey Map NPS Touchpoint Start-ups 80

Comm100

APRIL 22, 2024

This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

Totango

APRIL 1, 2022

However, you can’t provide valuable and consistent experiences with disconnected systems and siloed teams. It is a place where team members from every department – from Customer Success to Marketing to Sales to Product and more – can effortlessly align, share, activate and show off customer campaigns and programs in real-time.

Customer Experience 118

Customer Experience Start-ups Sales 118

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Videos and documentation around historical presentations.

Customer Service 82

Customer Service Artificial Intelligence Start-ups Education 82

Zendesk

JANUARY 28, 2022

There’s a lot of talk about funnels and pipelines in sales, but it’s important to understand that your lead generation funnel, your sales lead funnel, and your sales pipeline are all distinct processes that require unique approaches depending on your sales style, company size, and types of products. Sales lead funnel.

Social Media 98

Social Media CRM Sales Start-ups 98