SurveySensum

JANUARY 22, 2024

They can be anyone from the clients or customers who want the final product to be perfect, to the team members who do the work, to the investors who want to make a profit. In this blog, we will look at why stakeholder expectations are so important and strategies to balance their expectations. But, who are these Stakeholders?

Start-ups 52

Start-ups Government Customer Satisfaction Customer Feedback 52

Execs In The Know

NOVEMBER 5, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

CX 52

CX Technology Technology Customer Experience 52

SurveySensum

NOVEMBER 20, 2023

But here’s an important question: Do you know the right questions to ask your customers while they’re using your website? That’s what this blog is about—sharing 20 simple questions to ask your customers during their time on your website, helping you understand what they like and don’t like.

Touchpoint 52

Touchpoint Customer Feedback Customer Experience 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? Your customers feel the same way. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. You will continue using it, right?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Zendesk

JUNE 11, 2021

But not every lead that enters the top of your sales funnel will come out the other end as a customer—there’s bound to be some pretty significant spillage along the way. In this comprehensive guide to sales funnels, you’ll learn: What a sales funnel is. A sales funnel is a visual roadmap of your customer’s journey.

Sales 86

Sales Social Media B2B CRM 86

Zendesk

APRIL 16, 2021

Sales reps know nothing’s harder than patiently nurturing a lead, establishing a relationship with them, and carefully converting them into a customer—nothing, of course, except finding a good lead in the first place. In this lead generation guide, you’ll learn: What lead generation means. But it doesn’t have to be.

Social Media 98

Social Media B2B Sales Start-ups 98

SurveySensum

SEPTEMBER 28, 2023

Did you know that 96% of dissatisfied customers never return to a business they’ve had a negative customer service experience with? – Forbes That’s a staggering figure that underscores the immense significance of providing exceptional customer service. This allows for precise and honest responses.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

SurveySensum

OCTOBER 26, 2023

Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. Why should you Measure Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

NOVEMBER 22, 2023

Do you know that 88% of online customers don’t return to a website after a poor user experience? Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. Chat, Messaging, and Customer Service.

Contact Center 62

Contact Center AI Artificial Intelligence Entertainment 62

CX Journey

JUNE 20, 2018

It appeared on their blog on January 16, 2018. Communication is important to any relationship, and it's no less important in the relationships that businesses have with their customers. Sadly, communications are often an overlooked piece of the customer experience and the overall customer experience strategy.

Customer Experience 56

Customer Experience Customer Service 56

Beyond Philosophy

MAY 5, 2015

The simple answer is because of our emotions. These little voices are in your Customers’ heads, too, and they are telling your Customers how they feel about their experience–and whether they are going to come back! They affect what your Customers are going to do, and how they feel about your product.

Customer Loyalty 113

Customer Loyalty Customer Experience 113

Provide Support

OCTOBER 7, 2015

A guide to customer service nirvana. In my perception this place is very magical. Whether we are talking about customer service or any other aspect of life, the first step in that direction is to recognize the fact the some things are out of balance now. There is a simple and affordable solution to this problem.

Customer Service 86

Customer Service Social Media VOC Customer Feedback 86

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This includes weak customer support, limited integrations, and a steep learning curve. This includes weak customer support, limited integrations, and a steep learning curve. As a result, users seek alternatives.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges.

Customer Experience 56

Customer Experience Non-Profits B2C B2B 56

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Blog content consumption. Social media posts.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Map Customer Relationship 106

Fonolo

JULY 16, 2014

Updated May 2020: Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use customer experience as a competitive advantage. What do customers really want?

Customer Service 67

Customer Service Customer Expectations Social Media Contact Center 67

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers. Amidst the rush for scores, they started losing the customers, without any clue! What does this lead to?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Comm100

DECEMBER 14, 2022

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). blog linkedin twitter Why? "I blog linkedin twitter Why?

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SugarCRM

DECEMBER 9, 2021

Being a successful marketer means keeping an eye on the horizon for the next big thing: the next social media platform, trade show, and new customers. Just like new prospects, existing customers have a life cycle, and it’s imperative to keep them engaged throughout it. In other words, start building brand ambassadors.

Social Media 26

Social Media Start-ups Sales Education 26

SurveySensum

MAY 25, 2023

Takeaway In the realm of customer-centric businesses, one thing is clear—they understand the immense power of customer feedback. It’s simple—they know that customer feedback holds the key to unlocking insights that can elevate their game and exceed customer expectations. That’s where we come in.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Intercom, Inc.

APRIL 16, 2018

Brand is the emotional connection you establish with your customers and those whom you would like to become customers. This leads to a tunnel vision focus on optimizing funnels and growth hacking button colors, and ignores investing time in equally important tasks, like creating emotional connections with your customers.

Start-ups 224

Start-ups Touchpoint Innovation Sales 224

PeopleMetrics

MAY 4, 2020

Recover alerts immediately identify the customers who have had a recent poor experience. Recover alerts can be triggered off NPS, a specific question asking if there was a problem, or any other question where a negative response means the customer had a poor experience. Recover alerts are the core of any advanced VoC program.

Close the Loop 78

Close the Loop VOC CEM NPS 78

Intercom, Inc.

JANUARY 10, 2019

Instead, they should be deployed when there are more complicated if-this-then-that scenarios that would be difficult for users to guide themselves through. That’s why we’re redesigning our onboarding process from the ground up , with the aim of personalizing the experience for every single Intercom customer. Paul: Yeah, exactly.

ML 143

ML Start-ups Machine Learning B2B 143