Tech Customer Success

22 Customer Service & Customer Experience Managers Share the Best Ways to Handle a Disgruntled Employee

Callminer

MAY 11, 2020

Not only are managers concerned for their employee’s well-being and happiness, but disgruntled employees can contribute to a stressful working environment for the whole team. When I connect to them on their level, then I can begin to understand exactly what their problem is.

Customer Experience Management

Customer Experience Management Customer Service Customer Experience Non-Profits

Why and How You Should Be Responding to Customer Feedback?

SurveySensum

OCTOBER 18, 2023

Customer feedback is the valuable insights provided by customers about their experiences with a product, service, or brand. Well, inh this blog, we will talk about the importance of responding to customer feedback, how to do that it an effective customer feedback platform , and the dos and don’ts of responding to customer feedback.

Customer Feedback

Customer Feedback Social Media Customer Satisfaction Customer Expectations

James Clifton: Five Ways to Improve Customer Service

Bill Quiseng

OCTOBER 27, 2014

This blog is all about Delivering the World’s Best Customer Experience. What sets a successful business apart from the others is not their business model nor is it the product or service they provide. Never Blame the Customer. It also enables different members of the team to be involved in complaint resolution.

Customer Service

Customer Service Social Media B2B Sales

Webinars

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4 CX Actions for the Cash-strapped, Resource-limited Contact Center

Customer Service Life

NOVEMBER 13, 2018

This article was originally published on the ICMI Blog on August 28, 2018. It’s called Minimum Viable Product (MVP). I define MVP as having a product with the basic functionality necessary to meet the needs of most customers. Click here to read the original post.

Contact Center

Contact Center CX Text Analytics Customer Service

7 Steps to Turn a Complainer into a Loyal Customer

Comm100

SEPTEMBER 7, 2015

If you stop to think about it, you’ve probably also been on the other end of the situation–waiting hours for customer support to finally get you off hold, or dealing with a product or service that just didn’t meet your expectations. But did you ever truly learn how to convert those angry complainers into happy, loyal customers?

Start-ups

Start-ups Customer Service

Predictive Lead Scoring: A Path to Profitable Growth

CommBox

NOVEMBER 1, 2021

For instance, someone who comes to the website via an organic search and fills out a form or signs up for more information will generally receive a higher grade than someone who opened an email or read only one blog article before leaving. Demographic data, for example, might be considered relevant data. Lead © Andrey Popov | Dreamstime.com.

Machine Learning

Machine Learning Artificial Intelligence Sales Predictive Analytics

CSM from the Trenches: Mentors – Brett Andersen; Director, Client Success; Degreed

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. It has been in the roles where I really care about the products that I have authentically and more naturally contributed the most.

Start-ups

Start-ups NPS Finance Technology

Top 3 Ways to Handle Bad Reviews on Social Media

Comm100

SEPTEMBER 1, 2016

On the one hand, social media provides businesses with a premier location to engage with customers, address emerging problems, and discuss service improvements. Was the problem your business’s fault? Was the problem unrelated to anything your business did? Bad Reviews Can Happen. The bottom line? Online reviews are powerful.

Social Media

Social Media Retail Customer Service Customer Relationship

25 Conflict Resolution Strategies for Customer Service

Callminer

APRIL 30, 2020

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. Make sure you know all of the benefits of the products or services your company provides and convey them to your customers. Ask questions as much as possible.

Customer Service

Customer Service Contact Center Start-ups Construction

Intercom on Product: Rethinking outcomes over outputs

Intercom, Inc.

OCTOBER 17, 2019

It’s about this idea that there’s a core difference between the output of a product team and the business outcome generated. I’m joined in episode six of Intercom on Product, as always, by SVP of Product Paul Adams, who spoke about this topic at a recent conference. Des Traynor: Welcome to Intercom on Product.

Sales

Sales Engineering Start-ups Data Entry

Close.io CEO Steli Efti on the rights and wrongs of lead qualification

Intercom, Inc.

MAY 31, 2018

To build a great product, you have to intimately understand the problem it’s built to solve. To build a great business, as Steli Efti has learned, your customers must feel the pain of that problem too. blog , books on everything from product demos to outbound sales, and the Startup Chat podcast that he co-hosts with Hiten Shah.

Sales

Sales Non-Profits Start-ups CRM

How Does ChatGPT and Bard Change the Landscape for Customer Experience and GigCX?

Execs In The Know

FEBRUARY 14, 2023

It can’t be blamed for this. In fact, it can’t be blamed for anything since it doesn’t have free will. ChatGPT as frontline support Obviously, with no way to control the content ChatGPT can pull from, it’s not going to do well as your front-line support and could even diminish the trust consumers have with your brand.

Customer Experience

Customer Experience Artificial Intelligence Contact Center AI

Don’t Try This at Work: 15 Social Media Mistakes and Bad Customer Service Examples to Avoid at All Costs

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Shift Blame.

Social Media

Social Media Customer Service Start-ups Legal

Debunked! The Top Six Most Common Live Chat Myths

Comm100

APRIL 30, 2019

With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it – and I can’t blame them. How do you know what a new channel can do for you if you don’t understand it? Myth #1: Live chat is only for real-time communication. Myth #2: Live chat is only for certain demographics.

Contact Center

Contact Center Technology Technology Customer Expectations

Debunked! The Top Six Most Common Live Chat Myths

Comm100

APRIL 30, 2019

With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it – and I can’t blame them. How do you know what a new channel can do for you if you don’t understand it? Myth #1: Live chat is only for real-time communication. Myth #2: Live chat is only for certain demographics.

Technology

Technology Technology Contact Center Customer Expectations

Intercom on Product: Meet your marketer

Intercom, Inc.

AUGUST 25, 2020

On this episode of Intercom on Product myself and Paul (Adams, our SVP of Product) delve into how product teams can and should partner with their marketing team peers. Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects.

Start-ups

Start-ups Engineering Sales B2B

Baby Boomers, Millennials and More: Here’s How to Manage a Multigenerational Workforce

Comm100

MAY 1, 2018

And Millennials have blamed Baby Boomers for the current state of the housing market , climate change , and Brexit. Despite their differences and disagreements, Millennials, Gen X, Baby Boomers, and more, can come together to create dynamic and effective teams. And managing these teams can be a very rewarding experience.

Start-ups

Start-ups Social Media Education Technology

Tech Customer Success

22 Customer Service & Customer Experience Managers Share the Best Ways to Handle a Disgruntled Employee

Why and How You Should Be Responding to Customer Feedback?

Webinars

Trending Sources

James Clifton: Five Ways to Improve Customer Service

Webinars

4 CX Actions for the Cash-strapped, Resource-limited Contact Center

7 Steps to Turn a Complainer into a Loyal Customer

Predictive Lead Scoring: A Path to Profitable Growth

CSM from the Trenches: Mentors – Brett Andersen; Director, Client Success; Degreed

Top 3 Ways to Handle Bad Reviews on Social Media

25 Conflict Resolution Strategies for Customer Service

Intercom on Product: Rethinking outcomes over outputs

Close.io CEO Steli Efti on the rights and wrongs of lead qualification

How Does ChatGPT and Bard Change the Landscape for Customer Experience and GigCX?

Don’t Try This at Work: 15 Social Media Mistakes and Bad Customer Service Examples to Avoid at All Costs

Debunked! The Top Six Most Common Live Chat Myths

Debunked! The Top Six Most Common Live Chat Myths

Intercom on Product: Meet your marketer

Baby Boomers, Millennials and More: Here’s How to Manage a Multigenerational Workforce

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