SurveySensum

JANUARY 17, 2024

Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? By simplifying surveys and making them concise and relevant.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Totango

OCTOBER 7, 2021

Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way. Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. Conduct CSAT and NPS Surveys.

Customer Feedback 103

Customer Feedback Net Promoter Score NPS Voice of the Customer 103

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

CX Accelerator

FEBRUARY 12, 2018

Businesses must do something with this unstructured data to use it in some purposeful way. This unsolicited feedback data can come from three places. Or it can come into the company outside the formal survey process like chat or email strings, or call recordings. It can even be in the form of free text responses in surveys.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. Seamless integration is crucial for efficient data flow. Why look for AskNicely alternatives?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

MattsenKumar

OCTOBER 12, 2023

Our blog post discusses outsourcing customer service to meet modern expectations. As per data by Helplama , 54% of all companies use third-party support teams to connect with customers. According to Statista Survey 2021 Reports, 16.7 Customer service collects data to develop a marketing plan.

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

SurveySensum

NOVEMBER 10, 2023

Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 15, 2023

We are going to answer them here in this blog along with the top 10 B2B service feedback tools. A B2B service feedback tool is software that collects and analyzes feedback from B2B customers. Feedback Channels: Consider how and where you want to collect feedback. But what exactly a B2B service feedback tool is?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Look for a tool that provides robust data analytics and insights. Verify that the tool complies with data protection regulations.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Totango

APRIL 5, 2022

NPS software is the technology that facilitates the collection and practical application of Net Promoter Score data. NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. Delivering your survey through multiple channels, such as your website and email list.

NPS 103

NPS Net Promoter Score Customer Satisfaction Customer Retention 103

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. In this blog, we’re going to delve into the best employee feedback tools.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

SEPTEMBER 13, 2023

In a world increasingly defined by data-driven decision-making, customer feedback stands as a beacon of valuable information. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Let’s dive in together and explore the world of B2B manufacturing feedback tools.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Comm100

JUNE 15, 2022

However, it is always vital that you stick to your goals, use the available data, and implement the necessary changes to benefit your customers. Gathering feedback, data, and metrics is all well and good, but it will count for nothing if there is no one pushing the business to make the needed changes. Conduct surveys and collect data.

Net Promoter Score 89

Net Promoter Score Customer Experience Customer Journey Map NPS 89

PeopleMetrics

JULY 17, 2018

And in providing these answers, market researchers often wisely take a small sample of the overall population, which is less expensive and faster than surveying all customers. Market researchers might not ever know about the problem, since they usually survey a sample of their customers and may do so only once a year, if at all.

VOC 210

VOC CEM CX Customer Feedback 210

Fonolo

JULY 5, 2023

We often think of word of mouth in the literal sense but these days it’s far more: customer reviews, social media, and micro-blogs are all word of mouth too. The same goes for the content that people see about your brand on blogs and social media. It requires some nuance in your collection and analysis.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

OCTOBER 5, 2023

The survey began with standard questions about her overall experience, from the cleanliness of the showroom to the professionalism of the staff. But as she progressed through the survey, she noticed an open-ended question that asked, → “Is there anything you feel could be improved at Prestige Motors?

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

SurveySensum

SEPTEMBER 28, 2023

This is precisely where customer service surveys come into play. These surveys yield invaluable insights into customer satisfaction levels, illuminating the path toward service improvements and an enhanced overall customer experience. So, it’s time to explore the common pitfalls in creating customer service surveys.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

SurveySensum

AUGUST 3, 2023

There’re many more that can empower you to make data-driven decisions, improve customer satisfaction , and stay ahead in the competitive market. A B2B SaaS feedback software is a powerful tool designed to assist businesses in collecting, managing, and analyzing feedback from their B2B customers. What is B2B SaaS Feedback Software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Totango

MARCH 21, 2023

Enter customer success operations: a data-driven process that helps organizations understand how their initiative performance impacts key business results – ultimately safeguarding revenue for long-term growth. Be sure to check out our recent blog from Customer Success Festival in Austin, 5 Tips to Supercharge your CS Operations Playbook.

Customer Journey Map 81

Customer Journey Map NPS Touchpoint Start-ups 81

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. Step 1: Collect and Embrace Feedback. Deep dive into feedback data and identify customers’ pain points, so that you can work on them and resolve their concerns.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Totango

OCTOBER 7, 2021

Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way. Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. Conduct CSAT and NPS Surveys.

Customer Feedback 72

Customer Feedback Net Promoter Score NPS Voice of the Customer 72

Totango

SEPTEMBER 23, 2021

Finally, we’ll look at some practical applications of CSAT data and show how technology can help you get the most out of your CSAT data. It’s important to note that Totango’s CSAT surveys are transactional, and measure the experience of a specific transaction, engagement or interaction. What Is CSAT?

Net Promoter Score 100

Net Promoter Score NPS Customer Satisfaction Customer Retention 100

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

Lumoa

MARCH 10, 2022

That seems obvious, but it’s easy to fall into the trap of thinking customer feedback is just a measurable score.   Your customers aren’t numbers or data, they’re people. Survey results have shown that consumers read an average of 10 reviews before deciding they can trust a business.

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

SurveySensum

DECEMBER 18, 2023

In today’s blog, I will teach you everything I have learned in the process and help you take your business marketing to another level. Customer feedback can be collected through various channels, such as surveys, reviews, social media, and direct communication. That is when I realized I had been doing it all wrong.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

SurveySensum

JANUARY 10, 2024

After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. The issue — they were sending surveys at the WRONG time. Well, understanding the ideal survey timing to get the maximum response rate can be challenging. Best Times to Send a Survey in 2024 1. Be strategic about the type of survey, too.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Examples of these surveys include NPS, CSAT, CES, SSI, and onboarding.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 16, 2023

On-Page Surveys Side Tab Surveys Slide Up & Bottom Bar Surveys Pop-Up Surveys Feedback Button Survey Exit Intent Survey Usability Testing Social Media Community Forums and Discussion Groups Product Reviews 1. These surveys are embedded directly on your website.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

SEPTEMBER 14, 2023

With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. the benefits of the efficient in-app survey platform go further. And that’s what we’re going to explore in this blog. That’s not it.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z. One effective way to gather VoC is by collecting real-time customer feedback during interactions.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Totango

NOVEMBER 23, 2021

This is because CRM tools are designed to manage customer relationship data, not customer success outcomes. They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. You’re Not Collecting Enough Data to Manage Customer Interactions.

Net Promoter Score 92

Net Promoter Score CRM Customer Feedback Sales 92

PeopleMetrics

FEBRUARY 25, 2022

Over the long run, collecting feedback at critical points in the customer journey gives you the data and insights you need to make strategic and iterative improvements to your service. A CX process generates data and insights through customer feedback loops. Collecting customer feedback about that touchpoint.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Totango

MAY 5, 2021

It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . There are a variety of surveys and metrics you can use to measure these different elements. Customer Satisfaction Surveys (CSAT). The Importance of Measuring Customer Experience.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

SurveySensum

OCTOBER 20, 2023

In this blog, we’ll uncover how the feedback loop seamlessly addresses these questions and explore how a feedback-centric approach can propel your product’s success. Now to create a robust feedback loop, you start by collecting feedback. You can use survey metrics like NPS, CSAT, and CES to ask simple questions.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

ClientSuccess

JANUARY 16, 2023

As a customer service leader, it’s up to you to ensure that their valuable feedback is not only collected but acted upon. Whether it’s during conversations on calls or through surveys, make sure you’re actively seeking feedback and prioritizing responses. Make Listening a Priority. Record and Analyze Responses.

Social Media 64

Social Media Customer Feedback Customer Experience Customer Service 64