CommBox

JULY 18, 2021

This can easily be done through social media where you can Connect Facebook Custom Audiences to Typeform or other apps, live chat on your website, email, and a phone number listed on your website. . Every new release should be followed by a blog or video explaining how to use it. Create helpful content.

Social Media 52

Social Media Social Listening Customer Service Customer Experience 52

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. What about average handle time, service level, or agent attrition? Too short and there’s a good chance agents are rushing through interactions without giving customers a complete solution, requiring that they turn right around and call support again.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

Comm100

NOVEMBER 8, 2017

So, it’s time for you to assemble your live chat dream team. You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. Free Download] Chat to Visit Ratio Report: Help Forecast Your Potential Chat Volume. Download Now.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. The streaming giant offers 24/7 customer support in multiple languages, including live chat and phone support. Or, more terrifyingly, when it’s plummeting into negative territory? Does it spell doom for your business? Well, not so fast. But that’s not all.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Comm100

OCTOBER 19, 2022

On some sites, it appears as if the user is chatting with another human. So, when you use chatbots, you need to make sure that your customers know their privacy and data are safe and secure when they chat with you. 5 Live Chat Handover. Chatbots simulate human conversation. Unfortunately, no technology is completely hack-proof.

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

Logicalware

NOVEMBER 5, 2021

So in this blog, we’ll explain how they work and how they can improve your workflows. This creates a single thread of information that customer service reps or agents can refer to throughout the resolution process. open, pending, on hold or resolved) Categories and/or Tags (For searching and reporting) Attachments (e.g.

Case Management 89

Case Management Outlook Social Media Omnichannel 89

Zendesk

JULY 30, 2021

BaseLinker (Support) (Chat) is an e-commerce integration and multi-channel sales management system. This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. ViiBE for Chat. BaseLinker. Verse for Sell.

E-commerce 52

E-commerce Construction Sales Government 52

Comm100

DECEMBER 14, 2022

A more tech-savvy, younger demographic might respond better to an interactive game tutorial whereas older audiences may need to be offered sample content (like videos) along with the additional assurance of chat support. Merge tags can help you personalize an email beyond just first names. Like this one here.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Incoming call volume isn’t the only things that Chatbots reduce – they also lower overall interaction volume – including chats, emails, and social media inquiries.

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Comm100

SEPTEMBER 7, 2017

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. eBook] The Guide to Becoming a Top Performing Live Chat Agent.

Sports 45

Sports Customer Service Start-ups Construction 45

Hodusoft

JULY 26, 2023

This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. Cutting-edge automatic dialers automate the entire dialing process and connect the agent with the caller only when the latter picks up the phone.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

ProProfs

APRIL 5, 2022

Live Chat and Chatbot Tools – These tools let you instantly connect and engage with visitors by adding live chat and/or chatbots to your website or app. Add forms and live chat to your website. ProProfs Chat. Install live chat widgets to your website. Install live chat widgets to your website.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Download Now.

Social Media 61

Social Media Customer Service Start-ups Legal 61

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Social Media 47

Social Media Customer Service Start-ups Omnichannel 47

Intercom, Inc.

OCTOBER 17, 2019

In our chat, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems. Next month it’s tagging. That element? And I believe all that, too. You’re like, “Well, hang on.”

Sales 119

Sales Engineering Start-ups Data Entry 119

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. And it’s not just the cost per agent or interaction that companies need to take into account — deployment costs can also vary per software. Travel and Tourism.

Social Media 42

Social Media CRM Omnichannel Invoicing 42