PeopleMetrics

DECEMBER 5, 2017

Most CX programs today gather customer feedback data and use it to inform company decisions; but not many are coming back to their customers to let them know that their voice was heard. Each customer case requiring follow up should also be enriched with some simple tags that help you categorize the primary reason for the case.

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

SurveySensum

NOVEMBER 13, 2023

This is why it is all the more important that businesses pay attention to their mobile CX. Now, you might be wondering, ‘How can I amp up my mobile CX game?’ So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. But wait there’s more.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. Analyze Your Target Market with the CX Experts at SurveySensum! Sounds too good to be true? Well, it’s not. This tool is ideal for both beginners and seasoned professionals.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

JANUARY 24, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo In a recent Twitter discussion of #CXQOTD’ many, CX thought leaders shared their insights on the same. This is where the 7 strategies discussed in this blog come in handy. That’s good news! Boost User Satisfaction With SurveySensum!

Sales 52

Sales Customer Feedback Start-ups CX 52

Zonka Feedback

DECEMBER 26, 2023

In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. As an AI survey tool, Zonka Feedback also uses AI to detect topics and automatically classifies feedback into different themes, sub-themes, and tags.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) And, it’s not just the product, a CX consultant comes along with it to make your CX a success.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. But that’s not all, the platform also provides CX experts who help you streamline your feedback process to get maximum value.

NPS 52

NPS Social Media Text Analytics Outlook 52

Comm100

DECEMBER 14, 2022

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. Customer experience automation (CXA) refers to delegating routine CX tasks to specialized software instead of staff. Merge tags can help you personalize an email beyond just first names. Like this one here.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Beyond Philosophy

FEBRUARY 17, 2016

Studies have shown that people sound out syllables when they read a price tag. This is part of what we look at when we assess customer experience using our our CX Mirror tool. If you enjoyed this post, you might be interested in the following blogs: 3 Things Great Companies Do For Their Customers. Round vs Precise Pricing.

Retail 110

Retail CX Customer Experience Sales 110

Execs In The Know

FEBRUARY 17, 2023

Example: One multinational retail brand was able to replace their social media triage team by automating the back-office workflows required to sort through the earned content, tagging and assigning functional owners based on the category and level of urgency. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. In recent years, sophisticated capacity planning tools have sprung up to help CX pros plan and manage their project workloads more efficiently. Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

NOVEMBER 22, 2023

If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations. A dedicated CX Consultant comes along with the SurveySensum feedback platform to help every step of the way – from which questions to use to how to analyze the feedback and take action on it.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

DECEMBER 14, 2023

With this blog, we will unravel the limitations of NPS and why businesses need to stop putting so much importance on it. 3 CX Metrics So, Is NPS Still Relevant – Yes Conclusion Why NPS is Not a Good Metric? This tool will automatically tag comments in different categories, assigned by you, for detailed reporting and analysis.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Don’t forget to also monitor your direct messages, tags and mentions, and any hashtags that use your brand name.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) Qualtrics Contact them for details 4.4 (5)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 14, 2023

This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples. This software allows you to gather all the feedback in one place, identify trends, spot recurring issues, automate feedback tagging by category and sentiment, and then let you prioritize product and website improvement.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

CX Journey

MAY 20, 2015

This results in irregularities and ambiguities that make it difficult to understand using traditional programs as compared to data stored in fielded form in databases or annotated (semantically tagged) in documents. Techopedia puts it into simpler terms: Unstructured data represents any data that does not have a recognizable structure.

Unstructured Data 64

Unstructured Data Text Analytics Social Media Customer Feedback 64

SurveySensum

FEBRUARY 24, 2022

And this is not enough, their CX team helps you choose the right questions for the survey for each touchpoint with the correct time to send on the customers’ preferred channels. From creating a survey to taking action on the gathered feedback, SurveySensum’s CX team helps you with all of it. End-to-end feedback management.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). It is purpose-built for managing the entire CX management process to drive business growth.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. WordPress blogs. As a downside, MailChimp does not support contact tagging or have advanced lead segmentation options. Out of all the customer engagement software tools that are out there, which one is right for your company?

Social Media 41

Social Media CRM Omnichannel Invoicing 41