Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. When we training people on how to assess their Customer Centricity we use our Naïve to Natural model. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow. Do you think the split will be good or bad for Paypal?

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110

Comm100

NOVEMBER 5, 2020

It is an agent-facing tool that helps team members quickly answer specific questions about how a product works, a return policy, ongoing promotion, or–on a more personal note– information about employee benefits like health care and PTO (paid time off). Choose your knowledge base type. Gather your content.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. The modern contact center always views AHT in balance with the customer experience and aims for a healthy AHT where well-trained, empowered agents are giving customers complete, thorough answers as efficiently as possible. Employees come first.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) 5) Yes No Live chat, online in-person training, etc.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. When we training people on how to assess their Customer Centricity we use our Naïve to Natural model. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. When we training people on how to assess their Customer Centricity we use our Naïve to Natural model. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

InteractionMetrics

JULY 10, 2023

The first step in analyzing any large unstructured dataset is called “tagging.” ” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Tagging is tagging. Does every comment need to be tagged?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

FEBRUARY 24, 2022

It features three clouds – Customer Experience Cloud, Employee Experience Cloud, and Market Experience Cloud. . It can set up conversion tracking by adding Google Tag Manager or Facebook Pixel ID code snippets. Requires more training to get acquainted with the product. Easy to learn, use, and train. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). 5) Yes No Live chat, online in-person training, etc. As a result, users seek alternatives.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. All you have to do is create tags and incorporate relevant keywords for 15 responses. And with the report feature, you can find a detailed analysis of which tags occur the most time and their sentiments.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

ProProfs

JANUARY 26, 2023

In this blog post, we’ll take you through the best exam software in 2023, so you can make an informed decision when looking for the right tool for your requirements. Assign multiple tags to your questions to retrieve a specific set of questions whenever you need. Question Bank: Centrally store all questions in folders.

Education 52

Education Start-ups AI Close the Loop 52

Comm100

OCTOBER 19, 2022

This means its algorithms are trained to understand open-ended questions and continue to learn context as it interacts with more users to provide better solutions. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. 1 AI-based Chatbots. 6 Sentiment Analysis. Wrapping It Up.

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

Comm100

SEPTEMBER 7, 2017

I was employee of the month 6 times during this experience, thanks to the overwhelmingly positive feedback that I received from customer surveys.”. If they do, however, then this candidate may be more easily trained and more quickly oriented. It felt like a friend giving me advice, not an employee giving me assistance.

Sports 45

Sports Customer Service Start-ups Construction 45

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Fulfilled agents have a lower turnover rate, meaning that companies don’t have to invest as much time and resources in recruiting, hiring, training, and onboarding new agents.

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Well-trained operators mean better customer satisfaction. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Free.

Social Media 47

Social Media Customer Service Start-ups Omnichannel 47

ProProfs

JANUARY 6, 2022

Online employee training. Live & On-Demand Training. An eLearning authoring tool is a type of software to create digital content such as video, images, online courses, online tests, audio, and games for training purposes. Make training development more efficient. Image & Video Manager. Localization.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52