ClientSuccess

JANUARY 25, 2018

For those just joining my blog series CSM from the Trenches , welcome. This series, now a community for frontline Customer Success Managers (CSMs) , discusses trends, best practices, and advice that can help the frontline. Be aware of client’s interests and tag them in other articles or posts. I want to hear from you!

Start-ups 42

Start-ups Sales Technology Technology 42

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. That’s an alarming trend that you can ill afford to ignore. By taking a customer-centric approach to customer service, these three companies have managed to set the bar for the industry and establish themselves as customer service champions.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). The tool is suitable for businesses of all sizes and industries. Let’s dive in.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MARCH 1, 2024

Benchmarking your NPS analysis against industry standards is a compass guiding businesses through the vast sea of customer satisfaction. But the problem is: Some companies only look at their own NPS score without comparing it to others in the same industry. This can make it hard to tell if they’re doing well or not.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Zonka Feedback

DECEMBER 26, 2023

Use AI survey software to create stunning surveys that are fit for each use case and industry. In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. Its predictive analytics modelling allows businesses to identify trends and make decisions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

InteractionMetrics

JULY 10, 2023

The first step in analyzing any large unstructured dataset is called “tagging.” ” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Tagging is tagging. Does every comment need to be tagged?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. It allows companies to compare their performance to industry benchmarks or competitors. Historical NPS data helps track trends in customer satisfaction over time. What is NPS? But Why is NPS Important?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Lumoa

DECEMBER 15, 2022

For example, a business insurance company can use VoC analytics to determine which industries they should target. they could then write an informative blog post or create helpful social media content to attract more potential clients. To use VoC correctly, you need to listen and identify customer needs, then take action and repeat.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

MAY 25, 2023

This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. This fluctuation can make it challenging to track progress accurately and identify consistent trends or areas for improvement over time. That’s where we come in. Now comes the question – when to use tNPS surveys? When to use tNPS Surveys?

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

Zendesk

MAY 20, 2022

There are a few ways you can gather the right details: Ask for demographic information in online forms to learn more about trends in your client base. For example, if you’re organizing your personas by different industries, you can put an “industry” field in your online forms. What industry is your company in? Challenges.

Sales 98

Sales Start-ups B2C Construction 98

PeopleMetrics

DECEMBER 5, 2017

As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. P.S. What did you think of this blog post? What was it that drove the customer’s experience? Talk to Audrey.

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

SurveySensum

NOVEMBER 27, 2023

That’s where we come in with this blog exploring how to simplify the complex task of in-app feedback analysis by resolving these common 7 challenges. There are chances that users provide feedback in various formats or use technical details or industry words, adding complexity to the analysis process. Well, this is a hectic task.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. If you don’t offer this option, the customer experience will trend negatively. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. 6 Sentiment Analysis.

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

ProProfs

JANUARY 6, 2022

These numbers indicate only one thing – the eLearning industry is only gaining ground with time. For example, the tool you choose should support the repurposing of PowerPoint presentations to create a mini-course or turn blog content into video content. Corporate eLearning has grown by an impressive 900% in the last 16 years.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Steven Van Belleghem

NOVEMBER 23, 2020

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. I call this China-inspired trend C-commerce. I believe that we will see major shifts, convergences and industry-hopping in these segments in the coming months. Mental health pushing new business models and functionalities.

Entertainment 97

Entertainment CX Government Retail 97

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks Industry-Leading CRM. Business Seeks Industry-Specific CRM. Business Seeks Industry-Leading CRM. Out of all the customer engagement software tools that are out there, which one is right for your company?

Social Media 42

Social Media CRM Omnichannel Invoicing 42