Customer Service Life

MAY 15, 2017

This article was originally published on the FCR blog on May 3, 2017. Thanks to companies like Zendesk and Salesforce and their extensive app marketplaces, if you have a problem, there’s likely an app out there to solve it — or you can build your own app. They integrate with Zendesk, Salesforce, and a variety of others.

Technology 74

Technology Technology Customer Service Contact Center 74

SurveySensum

MARCH 10, 2023

According to Zendesk , a shocking 82% of customers stop doing business with a company after receiving terrible customer service. Customer retention is a critical aspect of business success that involves keeping your existing customers satisfied with your products, services, or brand. But how does NPS help retain your customers?

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. When you are thinking of buying a new product, what do you do? It is because customer review provides honest feedback on the product and helps in your purchase decision.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Zendesk

MAY 20, 2022

They give you a better understanding of what your customers need from your products and services. Most importantly, they saw a pressing need for your product or service and followed up on it. Keeping up-to-date with current trends on blogs and social media. The service is not worth the price tag he has to pay for it.

Sales 98

Sales Start-ups B2C Construction 98

Customer Service Life

NOVEMBER 5, 2018

This article was originally published on the FCR blog on October 8, 2018. Some of these elements likely include classroom training with an instructor, watching videos and extensive slide decks, time spent in front of a computer reading documentation and knowledge articles, testing the product or service, and shadowing experienced agents.

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

Intercom, Inc.

SEPTEMBER 5, 2019

In the latest episode of Intercom on Product, our SVP of Product Paul Adams and I dive into this question, and unpack what the sudden rise of a new generation of “keyboard-first” apps that focus on speed says about product design and how products evolve over time. Look out for losing your religion as your product evolves.

Start-ups 138

Start-ups Engineering Sales Innovation 138

Hodusoft

JULY 26, 2023

Some websites will belong to software providers such as Ameyo and Zendesk and some sites will belong to online platforms such as SoftwareSuggest and G2. This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. As you can imagine, this is a lot of copying and pasting and navigating between the ticketing system (like Zendesk or Salesforce) and Slack. To conclude, it’s been a good year of product demos and I expect the same in 2019.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Zendesk’s research found that an overwhelming majority of consumers (nearly three out of five ) stated that quality customer service is paramount in cultivating brand loyalty. Or, more terrifyingly, when it’s plummeting into negative territory?

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Great for : Small businesses looking for a product that is affordable and that has a great value for the cost. Zendesk was founded in 2007 by three friends using an old kitchen door as a desk. The question is a loaded one.

Social Media 42

Social Media CRM Omnichannel Invoicing 42

ProProfs

APRIL 5, 2022

Intercom Live chat, chatbots, in-product messaging, outbound emails, and more. Organize your leads and accounts into ‘notes’ and ‘tags’. Blogging, SEO, and ad tracking & management Free and paid plans. a live feed of people who have recently taken action, such as requesting a product demo or buying a product plan .

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52