Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. These various tools help facilitate interactions between you and your clients by enabling you to monitor customer activity, letting you carry on conversations and helping you deliver support. Customer support platforms.

Artificial Intelligence 106

Artificial Intelligence Social Media Sales Customer Service Sales 106

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Social Media 93

Social Media Sales Start-ups Customer Relationship Management 93

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

CRM 52

CRM Sales Technology Technology 52

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

CRM 52

CRM Sales Technology Technology 52

Totango

JUNE 12, 2020

In this digital age, virtual teams and remote engagement are the new norm. Signals are that businesses are considering putting much more emphasis on remote engagement moving forward. The key to building rapport with your customers is (and has always been) actively listening. Not a good feeling. Don’t fear humor.

Start-ups 62

Start-ups 62

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Employee engagement is a measurement of how emotionally invested employees are in their job responsibilities and how committed and dedicated they are toward their team and organization. If yes, we have great news for you.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Zendesk

MAY 25, 2022

Being an active member of the CX community can and will impact your company’s performance: It generates leads and valuable partnerships, and it creates brand awareness when you start getting invited to events, for example. She has a great team behind her and is always on target in her opinions. Start reading these blogs.

CX 98

CX Social Media Start-ups Sports 98

TeamSupport

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. It starts with the cloud. Retrieved Oct.

B2B 59

B2B Customer Relationship Sales Customer Service 59

Execs In The Know

APRIL 13, 2023

In this blog post, we’ll take a closer look at what exactly friendly fraud is, how it happens, and why you should be especially aware of it as a CX leader in today’s digital world. This not only results in a chargeback for the merchant but can also lead to a damaged reputation and increased fees from payment processors.

Machine Learning 98

Machine Learning Technology Technology Customer Satisfaction 98

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now.

Innovation 118

Innovation B2B Start-ups Education 118

SurveySensum

FEBRUARY 27, 2024

Your team members are buzzing with energy, and you feel a surge of creativity and motivation. So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. What is Employee Satisfaction?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Totango

AUGUST 21, 2020

We currently have 13,000 Totango users in the system contributing to, leading, running operations for our Sales and Customer Success Field teams. So when we see customer experience or even our own employees’ perceptions or attitudes toward what the customer experiences we try to capture that and build that into our health scores.

Innovation 116

Innovation NPS Touchpoint Start-ups 116

Beyond Philosophy

MAY 9, 2019

Then tell them you need them to think about interactions with patients and how to communicate you are listening, with active listening techniques and a lot of patient eye contact. Determine if the environment will activate certain memories because of how it looks, sounds or smells. . Avoid Leaving the Details to Chance.

CX 151

CX Net Promoter Score Hospitality Hospitality 151

Execs In The Know

MAY 22, 2023

In this blog post, we’ll be exploring the benefits and challenges associated with focusing on agent-focused employee experiences, specifically how integrating this kind of approach can improve customer interactions. They can actively listen, empathize, and communicate in a clear and friendly manner.

CX 64

CX Technology Technology Construction 64

ClientSuccess

MARCH 13, 2020

If you haven’t already, make sure you’re following him on Twitter and on the SaaStr blog. A Top Customer Success Hack: Driving Up Activation Rates ASAP. His content tends to focus on how to build sustainable growth companies. Resources for Embracing Remote Work. Aaron Levie, Founder/CEO @Box.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

ClientSuccess

MARCH 13, 2020

If you haven’t already, make sure you’re following him on Twitter and on the SaaStr blog. A Top Customer Success Hack: Driving Up Activation Rates ASAP. His content tends to focus on how to build sustainable growth companies. Resources for Embracing Remote Work. Aaron Levie, Founder/CEO @Box.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

Execs In The Know

DECEMBER 8, 2021

With more and more global organizations continuing a hybrid WFH model, it’s essential to support remote work environments when optimizing outsourcing contracts. Along with the increase in remote work, we continue to see an uptick in organizations transitioning their digital transactions to outsource partners. WFH Insights.

Contact Center 52

Contact Center Touchpoint Government CX 52

Execs In The Know

DECEMBER 8, 2021

With more and more global organizations continuing a hybrid WFH model, it’s essential to support remote work environments when optimizing outsourcing contracts. Along with the increase in remote work, we continue to see an uptick in organizations transitioning their digital transactions to outsource partners. WFH Insights.

Contact Center 52

Contact Center Touchpoint Government CX 52

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. She is now working at Baceline Investments helping the Leasing Team acquire and retain tenants.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales 183

Sales Start-ups Finance Education 183

ClientSuccess

SEPTEMBER 27, 2018

For many customer success teams, however, the rapid growth of the industry (especially in the SaaS world) has left heads spinning. To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. Building a Company Culture of Customer Success.

NPS 74

NPS Finance Technology Technology 74

ProProfs

MAY 29, 2020

The challenges of working in a team are always there, no matter where it is located. Apart from its significant advantages, virtual teams have their share of challenges. In this blog post, we’ll be looking at ten such real challenges of virtual teams and see how to tackle them in the best way with the right strategies and tools.

Start-ups 59

Start-ups Government Gaming Education 59

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Proactive support is also triggered by remote monitoring, alerting, and product “call-home” features.

B2B 64

B2B Omnichannel Sales Technology 64

SugarCRM

MAY 24, 2022

Without true alignment, every email nurture campaign, whitepaper, blog, or webinar marketing produces is a wasted effort. Marketing activities fuel sales opportunities—and when they’re not in sync, neither one thrives. Perhaps the easiest tactic for aligning your sales and marketing teams is spending more time together.

Sales 26

Sales CRM Start-ups Customer Relationship Management 26

ClientSuccess

OCTOBER 5, 2017

Remote Experience. Today’s SaaS industry, more than ever before, is changing into a remote world. More and more employees, on both sides of customer/vendor relationships, are working remote or from home. Customer success teams have a choice in front of them on how to move forward. Turning Trends Into Action. So what now?

Customer Relationship 41

Customer Relationship Innovation Technology Technology 41

1 to 1

MARCH 28, 2022

Individuals who are looking for a remote work environment with flexible hours are increasingly joining customer care, back office, growth services, data annotation, and content moderation teams. Providing interactive training, introducing them to internal staff, and including them in team meetings can make a difference.

CX 52

CX Contact Center Innovation Customer Satisfaction 52

ProProfs

SEPTEMBER 15, 2022

Whether working in an office or remotely, conflict is a natural and inevitable part of one’s professional life. Such conflict can be with team members, higher-ups, or even customers. . better equip leaders to communicate with and manage their team members effectively. improve the personal, team, and organizational dynamics .

Start-ups 52

Start-ups Innovation Social Media Customer Service 52

Totango

MAY 15, 2024

From the urgent need for organizations to operate like startups to the surprising disparity in AI adoption between CS and support teams, these experts didn’t hold back. 1: For CS to jump ahead with AI, teams will need to operate like a startup Startups are known for their agility, adaptability, and willingness to experiment.

AI 96

AI Sales Innovation B2B 96

UJET

DECEMBER 17, 2019

The cognitive distance between a remote support agent and a customer should collapse due to these technologies. Grandfathered channels, like PSTN voice and email, need to be refreshed with context and additional intelligence understanding the latest activity on their account. This disconnect is a big business opportunity.

Customer Service 74

Customer Service Artificial Intelligence Technology Technology 74

Intercom, Inc.

NOVEMBER 20, 2018

For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. As your audience engages with the content, it builds both familiarity and trust, ensuring that your solution is “front of mind” when a pain arises that your product addresses. Create compelling content to help generate leads.

Sales 178

Sales B2B Start-ups Education 178

ProProfs

FEBRUARY 28, 2020

Similarly, entrepreneurs are building online courses for employee training. The starting point for this is a solid technology solution that can help you centrally manage all these activities. Don’t worry; this blog post will help you out in your quest for the best online course platform. But there’s a catch.

Education 82

Education Compliance Government Start-ups 82

Intercom, Inc.

SEPTEMBER 22, 2022

Back when Michele was a product manager, she and her colleagues used to look at analytics, exchange an idea or two with the customer service team, and make educated guesses about what the next step on a product or feature should be. Now, there are these three blog posts,” and it was just kind of a jumbled mess. Deploying empathy.

Start-ups 138

Start-ups Invoicing Education Sales 138

Intercom, Inc.

JUNE 23, 2020

In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future. Jane: I’m the senior product director for five teams in our London office. We’re joined by.

Start-ups 118

Start-ups Gaming Machine Learning Technology 118

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. Software-as-a-Service tools are apps that are hosted remotely and accessed through the cloud rather than installed on-premise. What Are SaaS Tools? Primary Users.

Business Growth 71

Business Growth CRM Social Media Sales 71

Zendesk

DECEMBER 1, 2020

Moving to a remote-first workspace. Now, customer experience encompasses dispersed knowledge workers, especially in our highly remote world,” said Hartwell. High performing CX teams didn’t all of a sudden decide quality systems and tools were necessary because of COVID-19. Revamping processes to adapt to customers’ needs.

AI 98

AI Technology Technology Artificial Intelligence 98

Totango

OCTOBER 25, 2023

Brent Cogswell, Head of Customer Success at Schneider Electric, shares the organization’s principles and milestones for building a customer success strategy that unites the company and their customers around a shared mission. “It Building the team to support the customer journey for over 15K customers was a massive undertaking.

Customer Experience 109

Customer Experience Finance Government Engineering 109

UJET

MAY 19, 2020

And now, with support teams predominately remote, providing agents with the training they need has become even more essential. Remote agents aren’t disadvantaged by not having onsite training, It’s just more important that their training is structured and contains all the best practices to be successful. Engage New Agent Hires.

Compliance 82

Compliance Education Contact Center Customer Experience 82