Logicalware

JULY 26, 2023

In this blog post, we’ll delve into AI’s remarkable impact on contact centres and offer a glossary of essential AI terms used in the industry today. Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

OCTOBER 10, 2023

But like any other great tool ever made, Delighted also has some drawbacks that hold it back. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. And every customer product feedback tool should be equipped to provide a smooth automation process to their users.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations. This list is created after a detailed analysis of each tool’s features, price, pros, and cons.

NPS 52

NPS Social Media Text Analytics Outlook 52

PeopleMetrics

MARCH 25, 2021

Good open-ended survey questions allow respondents to provide feedback in their own words via qualitative free-form written text fields. Discover our award-winning Customer Experience (CX) blog: [link]. These customer survey comments contain GOLD, but because of their unstructured nature, they are difficult to analyze manually.

Customer Survey 62

Customer Survey Text Analytics CX Customer Feedback 62

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. But what exactly a B2B service feedback tool is? And how to choose the right tool for your business? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. What is a B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. Limited integration AskNicely has limitations when it comes to integrating with other software systems and tools, potentially hindering seamless data flow and workflow optimization.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 14, 2023

And that’s what we’re going to explore in this blog. So, without further delay, let’s dive into the top 7 in-app survey tools. It analyzes all the gathered feedback with text and sentiment analyses and gives you top trends and sentiments in just a few seconds. That’s not it. 5) Doorbell.io 5) Doorbell.io Not just that.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Let’s dive in together and explore the world of B2B manufacturing feedback tools. What are B2B manufacturing feedback tools? Why should you use B2B manufacturing feedback tools?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

SEPTEMBER 28, 2023

And not just that, we’ll be offering practical solutions to help you optimize these powerful tools for maximum benefit. Make sure that elements like text size, buttons, and drop-down menus are not just functional but also user-friendly on smaller screens. Keep text, rows, and column length to a minimum.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 3, 2023

By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. A B2B SaaS feedback software is a powerful tool designed to assist businesses in collecting, managing, and analyzing feedback from their B2B customers. Are there any pain points that need addressing?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

APRIL 21, 2023

The tool also provides various templates for the purpose, which are customizable to users’ needs. But like every other tool, Formstack has its drawbacks. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JANUARY 5, 2024

These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Let’s dive in!

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback tools make this process easier and way more effective. . What is a customer feedback tool? How to choose the right customer feedback tool? Top 10 customer feedback tools in 2022. So, what is a customer feedback tool? Introduction. UserReport.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

CSAT.AI

MARCH 15, 2023

In this blog post, we will discuss what makes Generation X customers different and why they are so important for businesses (with a musical soundtrack to guide the way to the MTV generation!). Email and text are the best and phone is a last resort. Automated tools like CSAT.AI Remember, this is a generation used to adapting.

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

SurveySensum

JANUARY 17, 2024

And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Closed-ended questions provide structured, quantifiable data suitable for statistical analysis, allowing you to quantify trends and patterns. Analyze Solicited Feedback with Text Analytics!

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Shep Hyken

NOVEMBER 19, 2021

Not that blog you’ve sent every new customer the last two years, send an insightful report they’d only get by signing up for email. . You may think you’re spamming customers when sending them texts, but the reality is 91% of consumers said they’re open to receiving text messages from brands they like.

CX 79

CX Start-ups Touchpoint Customer Service 79

TeamSupport

JULY 1, 2020

Part 1 of this blog series explored the meanings of and differences between customer sentiment analysis and Customer Distress Index (CDI™)— customer sentiment analysis uses text to indicate a positive or negative tone to the communication and the TeamSupport CDI uses data to indicate whether a customer may be satisfied or frustrated.

Sentiment Analysis 59

Sentiment Analysis B2B Contact Center Customer Satisfaction 59

Hodusoft

FEBRUARY 1, 2023

In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market. It enables financial institutions to communicate with their customers through various channels, such as voice, text, and video. What is a banking phone system?

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

SurveySensum

NOVEMBER 8, 2023

In this blog, we are going to explore the hot topic of CX automation from A to Z. However, automate­d tools can greatly assist in delivering pe­rsonalization on a larger scale. Automated tools can segment customers in seconds, considering factors such as their interests, purchase history, and behavior.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.

Contact Center 140

Contact Center VOC Social Media AI 140

Totango

OCTOBER 26, 2021

To flesh out NPS scoring for a more complete perspective on customer satisfaction, you can use a number of methods: NPS surveys may be accompanied by an open text question box allowing customers to explain the primary reason for the NPS score they gave you.

NPS 87

NPS Net Promoter Score Customer Journey Map Customer Satisfaction 87

Totango

OCTOBER 26, 2021

To flesh out NPS scoring for a more complete perspective on customer satisfaction, you can use a number of methods: NPS surveys may be accompanied by an open text question box allowing customers to explain the primary reason for the NPS score they gave you.

NPS 86

NPS Net Promoter Score Voice of the Customer Customer Journey Map 86

Logicalware

AUGUST 9, 2023

In this blog, we summarise the innovative solutions that have contributed to our success and demonstrate how our most innovative products can help your business deliver exceptional customer experiences. Using Natural Language Understanding (NLU), the tool interprets customer enquiries and extracts relevant information.

Innovation 52

Innovation AI Customer Experience Case Management 52

CSAT.AI

MAY 3, 2023

Today we’re following up on our improper ticket closing blog. Text interactions often have misspellings or even incorrect wording. Providing agents with tools that support their correct wording and spelling helps reduce misunderstandings and may speed resolution. These are six ticket handling problems to avoid.

CX 77

CX Sentiment Analysis AI Customer Relationship 77

ProProfs

JANUARY 17, 2019

In this trend, online quiz maker is one tool that has really grabbed attention. Using an online quiz making tool is probably the most efficient way to create and post a quiz. Let us look what are the key attributes that make it the most comprehensive online quiz tool: Easy Creation. Smart Configuration. Steps to Create Quizzes.

Social Media 66

Social Media Education Technology Technology 66

Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. What English author John Philips said for technology tools in general could be said for contact center software in particular. A great tool improves the way you think.” billion by 2030.

Contact Center 52

Contact Center Compliance Social Media AI 52

CX Accelerator

FEBRUARY 12, 2018

It can even be in the form of free text responses in surveys. The voice of the employee is such an underutilized tool to help drive customer experience improvement. A version of this post originally appeared on M4 Communications blog. And, survey fatigue and other reasons pop up as to why customers are not providing feedback.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Customer Service Life

JANUARY 28, 2019

This article originally appeared on the OpusResearch blog on November 16, 2018. While both are tools aimed at solving a similar problem, they often arrive at the solution in very different ways. These tools gain insights and generate recommendations both by analyzing the text of call transcripts and the features of the human voice.

Machine Learning 60

Machine Learning Contact Center Artificial Intelligence Engineering 60

Totango

OCTOBER 26, 2021

To flesh out NPS scoring for a more complete perspective on customer satisfaction, you can use a number of methods: NPS surveys may be accompanied by an open text question box allowing customers to explain the primary reason for the NPS score they gave you.

NPS 62

NPS Net Promoter Score Voice of the Customer Customer Journey Map 62

SurveySensum

FEBRUARY 29, 2024

– Well you start by listening to the voice of your employees with the help of a robust employee feedback tool. To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. So, what is the solution here?

Innovation 52

Innovation Customer Satisfaction Gaming Start-ups 52

CSAT.AI

OCTOBER 3, 2018

From the National Customer Service week blog post “ 3 Ways to Ensure Your Customer is Heard ” by Stephen Shander, CCO North America SAP: “Empathy and knowledge are the surest way to provide your customer value—the only sure way to win in business. Do you have the tools in place to help you identify that? Listening is just step one.

Sentiment Analysis 52

Sentiment Analysis Engineering Customer Service Sales 52

SurveySensum

FEBRUARY 24, 2023

In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

JANUARY 10, 2024

But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback. Ignoring Data Analysis: Have a clear strategy for data analysis to make the most of the gathered information and improve future surveys.

NPS 52

NPS Customer Feedback CX Text Analytics 52

CX Journey

MAY 20, 2015

Unstructured information is typically text-heavy, but may contain data such as dates, numbers, and facts as well. employee feedback about their own experience or about the customer experience, call center interactions, account manager conversations, blogs, tweets, shares, online reviews, medical records, books, and more.

Unstructured Data 64

Unstructured Data Text Analytics Social Media Customer Feedback 64

ProProfs

MAY 3, 2023

This necessitates the use of refined tools for quizzing, whether for academic or business purposes. Whether you are working in an office, classroom, or remotely, this tool can help you meet your unique needs. FlexiQuiz is a flexible and versatile quiz-making tool that supports all testing needs in all scenarios.

Education 52

Education Start-ups Social Media Technology 52