Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Why Are B2B Client Engagement Strategies Different from B2C?

B2B 80

B2B B2C Technology Technology 80

SurveySensum

AUGUST 2, 2023

Are you struggling to choose the right surveys to enhance your B2B customer experience journey? In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. B2B SaaS Touchpoints When to Conduct the Survey? But fear not!

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

SurveySensum

AUGUST 8, 2023

According to a Microsoft Dynamics 365 State of Global Customer Service Report , 95% of consumers consider good B2B customer service essential for earning loyalty. And to deliver top-notch service you need to know what they like, dislike, and expect from your business. What is B2B customer service?

B2B 52

B2B Customer Service Touchpoint Customer Feedback 52

TeamSupport

JULY 20, 2020

1 That’s according to a recent report by ServiceXRG, a research firm that helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence. Every customer service organization wants to achieve excellence for its customers, but what does that mean exactly?

Net Promoter Score 98

Net Promoter Score B2B NPS Customer Satisfaction 98

SurveySensum

JULY 25, 2023

So you decide to conduct a B2B survey. This scenario highlights the critical importance of sending targeted surveys to the right audience, at the right time, and with clear communication of survey objectives. That’s what we’re going to talk about in this blog – 7 common pitfalls to avoid while sending B2B surveys.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

Intercom

DECEMBER 19, 2023

The potential for generative AI to revolutionize customer service was obvious from the moment we first had a conversation with ChatGPT, and our AI and Product teams sprung into action. The winning combination for customer service ? And Intercom has been right at the forefront of the revolution. Zara Burke , Principal Editor Bots ?

AI 96

AI Engineering Sports Customer Service 96

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? In the realm of B2B service, staying attuned to client feedback is more crucial than ever. They empower you to gather, analyze, and act upon the insights your B2B service clients provide.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Zendesk

AUGUST 24, 2021

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. How B2B and B2C customer service differs.

B2B 98

B2B Customer Service B2C Finance 98

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee.

B2C 118

B2C B2B Social Media Start-ups 118

SurveySensum

AUGUST 21, 2023

That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial. This blog aims to delve into this subject. Tip → When you talk about what your service offers, you should be super clear and tell your customer exactly what they’ll get.

Customer Retention 52

Customer Retention B2B Close the Loop NPS 52

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 82

B2B Net Promoter Score Education Social Media 82

Zendesk

APRIL 18, 2022

When someone is motivated to find you because they are looking for a particular product or service, the first point of contact—whether it’s a web search, referral, or an Instagram story—is the lead source. Blog articles. It’s no different for sales and marketing teams when sourcing leads. What is a lead source? Email campaigns.

Social Media 98

Social Media CRM B2B B2C 98

Zendesk

APRIL 18, 2022

In this piece, we’ll give you 20 B2B lead generation strategies you can start implementing today. B2B lead generation might not be simple, but that doesn’t mean you can’t make it easier. B2B lead generation might not be simple, but that doesn’t mean you can’t make it easier. What are B2B leads? Let’s dive in.

B2B 98

B2B B2C Sales Social Media 98

TeamSupport

DECEMBER 7, 2020

Why is this important? Because of the high-value nature of B2B (business-to-business) customers, missing the signs that one may be unhappy or at risk of leaving can prove costly. This blog series explores four types of sales opportunities that can be identified by customer support using automation triggers from support tickets.

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B2B Sales 98

Customer Service Life

APRIL 14, 2021

I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. Unwritten Rules of Customer Service. On March 16, I joined the Engati podcast to talk about all things customer service and customer experience. Advice for New Customer Service Leaders.

CX 83

CX Contact Center B2B Customer Service 83

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business. Most expect to see CS emerging as a growth engine. Additionally, our CAB members are buzzing about AI.

AI 94

AI Engineering Business Growth Customer Acquisition 94

TeamSupport

JULY 8, 2020

The right B2B customer support software means never having to say goodbye. When you implement a B2B customer support software like TeamSupport, you can measure how happy or frustrated your customers might be and take proactive steps with customers who might be in danger of leaving. Here in Part 2 we address reducing churn.

B2B 86

B2B Net Promoter Score Sentiment Analysis NPS 86

TeamSupport

JULY 27, 2020

Based on our eBook, B2B Customer Support: From Discovery to Onboarding and Beyond , once you decide to implement a new B2B customer support software solution, the first step is to do an internal assessment to determine how to choose the right provider. Cost Effectiveness and Flexibility. It’s also not as dynamic when customers scale.

B2B 64

B2B Start-ups Customer Relationship Sales 64

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. You’ve many questions like – Are they happy with your service? This is where B2B SaaS feedback software comes to the rescue! What is B2B SaaS feedback software? How to choose the right software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Zendesk

MAY 26, 2022

They may or may not have spoken directly with a sales rep, and they are still doing research to determine whether they want to look further into the products or services. They may or may not have spoken directly with a sales rep, and they are still doing research to determine whether they want to look further into the products or services.

Sales 97

Sales CRM B2B Start-ups 97

TeamSupport

AUGUST 10, 2020

In Part 1 of this blog series we suggested tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. VideoView can come in particularly handy in many B2B customer support scenarios, especially when a customer needs help with a physical product.

B2B 98

B2B Start-ups Customer Service 98

TeamSupport

APRIL 27, 2021

Likewise, the B2B sector has also been affected by the spread of AI and its common usage by business owners and marketers alike. To better understand how exactly this tech influences your business, it’s worth looking at these five ways AI is changing B2B marketing. First and foremost, AI lets you personalize your B2B marketing.

B2B 64

B2B Artificial Intelligence AI Social Media 64

TeamSupport

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. It starts with the cloud. Knowledge is power.

B2B 59

B2B Customer Relationship Sales Customer Service 59

TeamSupport

SEPTEMBER 8, 2020

Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations. In other words, effective B2B support forms the foundation for long-term successful customer engagements. In Part 2 of this series, we’ll explore the evolving role of B2B customer support.

B2B 64

B2B Customer Expectations Customer Satisfaction Customer Relationship 64

TeamSupport

MAY 11, 2021

This blog provides the highlights from their talk. At TeamSupport we have a belief that B2B companies are neglecting their existing customers in favor of focusing on new business. At TeamSupport we have a belief that B2B companies are neglecting their existing customers in favor of focusing on new business. What did they mean

B2B 98

B2B Sales Gaming Education 98

Totango

MAY 10, 2022

It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. A customer engagement strategy is critical for retaining and growing SaaS clients. Renewal of subscriptions.

Customer Journey Map 76

Customer Journey Map Net Promoter Score B2B Social Media 76

Zendesk

JUNE 11, 2021

Awareness: A prospective buyer first discovers the existence of a product or service. Interest: The buyer actively expresses interest in said product or service. For example, the basic B2B sales funnel features five steps and the novel “Evaluation” and “Engagement” stages. The concept of a “sales funnel” is a little misleading.

Sales 86

Sales Social Media B2B CRM 86

Zendesk

APRIL 16, 2021

How to generate leads through blogs, email, web, and social media channels. Lead generation definition: Lead generation is the process of initiating interest in your company’s products or services. That could be by reading one of your blog posts, visiting your website, or interacting with your social media accounts.

Social Media 98

Social Media B2B Sales Start-ups 98

Fonolo

MAY 10, 2018

Luckily, those seeking reliable sources for CX and CS-related topics can still rely on a special corner of the digital sphere, one which has made a comeback in recent months: Blogs. Her blog is a must-read for those keen on leadership in customer service, customer listening, and engagement. Jeanne Bliss. Intercom.com .

Customer Experience 113

Customer Experience Contact Center Innovation Omnichannel 113

ClientSuccess

SEPTEMBER 21, 2020

In today’s B2B technology world, it seems common that the phrases “customer success” and “customer support or service” are often intertwined. After all, they’re both about serving the customer and ensuring they’re finding success with your product or service, right?

B2B 65

B2B Technology Technology Sales 65

Zendesk

AUGUST 24, 2021

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. How B2B and B2C customer service differs.

B2B 52

B2B Customer Service B2C Finance 52

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Chapters Chapter 1 What is automation in customer service?

AI 74

AI Customer Service Technology Technology 74

Zendesk

MARCH 22, 2021

A customer testimonial is an endorsement of a product or service provided by a satisfied customer. Testimonials provide social proof , reassuring customers that a product or service will work as advertised. Testimonials are especially important in the B2B world. And most do! What is a customer testimonial?

B2B 98

B2B Entertainment Start-ups B2C 98

Intercom, Inc.

APRIL 29, 2021

Striking that balance is of the utmost importance to Joei Chan , Director of Content at the e-learning platform 360Learning. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now. Here are some of our favorite takeaways from the conversation: 1.

Innovation 118

Innovation B2B Start-ups Education 118

Zendesk

FEBRUARY 17, 2022

The buyer’s journey (sometimes called a purchase journey) describes the process a customer goes through to purchase a product or service. The buyer’s journey (sometimes called a purchase journey) describes the process a customer goes through to purchase a product or service. Why is the buyer’s journey important?

Social Media 98

Social Media Sales Education CRM 98

Aquire

AUGUST 30, 2021

If we had to pick one thing (apart from freshly baked goods), it’d be personalized customer service. This kind of service makes a difference, and people want that experience when they interact with companies. . This kind of service makes a difference, and people want that experience when they interact with companies. .

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

Callminer

MAY 11, 2020

Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively. Meet Our Panel of Customer Service & Customer Experience Managers: Anh Trinh. Customer service is a tough job, and there are times when employees will.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273