Hodusoft

JANUARY 17, 2024

Between the 1960s and 1990s, the invention of IP PBX , Interactive Voice Response (IVR) system, and voicemail system changed the way businesses used to communicate. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Some may want to chat as they browse a website.

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52

Comm100

AUGUST 31, 2021

As companies strive towards this level of support, live chat has become an integral channel – but the hard work doesn’t stop here. To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Wait Time: 35 Seconds. Knowledge Base.

Omnichannel 52

Omnichannel Customer Satisfaction AI CRM 52

Execs In The Know

JULY 1, 2021

This blog post is dedicated to surfacing four of the most notable ideas from the conversation — call it the four “must-haves” for creating successful WFH programs and partnerships. #1 1 — Invest in Essential Technologies. This is where technology can level-set conditions and build parity into every customer experience.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. That’s why, for the past five years, Amanda Malko has been thinking about how marketplaces change the way people buy software, helping B2B SaaS businesses find reputable software that can help them grow their business.

B2B 118

B2B Education Start-ups Agriculture 118

Totango

MAY 29, 2020

Everyone wants to support their customers during this time of crisis–after all, our own futures depend on their continued growth. We’ve put together a COVID-19 Customer Engagement toolkit to help during this challenging time. Produce video tutorials to highlight updates and new solutions. Become a Leader to Your Customers.

Hospitality 62

Hospitality Hospitality Start-ups Customer Retention 62

Intercom, Inc.

OCTOBER 5, 2022

In today’s episode, we sat down with Lara to chat about leading and supporting a team – from learning mentoring and coaching skills to mastering the delicate art of feedback. In their workshops and trainings, she found herself giving the same advice over and over again, and so she decided to write it all down. The craft of managing.

Engineering 118

Engineering Gaming 118

SurveySensum

MAY 20, 2020

In this unprecedented societal shift, as the reality of this new COVID-19 pandemic took the world by surprise, it has affected everyone’s life. In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. Your success in life isn’t based on your ability to simply change.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Qualtrics

SEPTEMBER 24, 2020

As many talent acquisition teams (and hiring managers) around the world have pivoted their strategies for recruiting and interviewing candidates, they’re also grappling with how to onboard new employees during a pandemic. Managers and HR should express their understanding and support during this challenging time. Inclusivity.

Start-ups 20

Start-ups Touchpoint Technology Technology 20

ECXO

DECEMBER 26, 2023

This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. This is the list of the best 15 books I read during the last 15 months, and we hope you will enjoy them too. Here is the link. Here is the link.

CX 52

CX Social Media Sports Customer Service 52

Zendesk

APRIL 15, 2022

Meanwhile, 50 percent don’t even respond until five business days later. Live chat is an easy way to respond within five minutes. If you don’t use live chat, you’re behind the curve: It’s estimated that 85 percent of companies will offer live chat as part of their support by the end of this year. Follow-up sales stats.

Sales 52

Sales CRM Social Media B2B 52

Intercom, Inc.

JANUARY 18, 2023

The COVID-19 pandemic brought about a seismic shift in education, and all over the world, schools and universities were forced to move their classes online to keep students and faculty safe while making sure education didn’t grind to a halt. One of the knock-on effects of the COVID pandemic was the acceleration of learning from home.

Education 205

Education Start-ups Technology Technology 205