Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Here comes the role of an unsung hero, known as BPO (Business Process Outsourcing), revolutionizing the way e-commerce companies provide customer support services.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

Contact Center 52

Contact Center Compliance Social Media AI 52

Uniphore

JANUARY 27, 2022

To view it please enter your password below: Password: The post Protected: BPO CX: 5 Predictions for 2022 appeared first on Uniphore. This content is password protected.

CX 100

CX 100

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels.

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

Uniphore

DECEMBER 17, 2021

To unlock the full potential of Conversational Automation—and avoid common pitfalls—BPO leaders should align implementation goals and expectations with a few basic best practices. The post Conversational Automation: 5 Do’s and Don’ts for BPO Leaders appeared first on Uniphore. Manage promises made during calls automatically.

Net Promoter Score 130

Net Promoter Score Compliance Contact Center NPS 130

Ameyo Callversations

MARCH 11, 2021

The COVID-19 pandemic acted as a catalyst in the revamping of the BPO sector. With an urgent need to move operations remote, we saw many traditional BPOs going through digital transformation. Impact of COVID 19 on the BPO Industry: Emerging Trends. > One of the major challenges of working remotely for a BPO is monitoring.

Contact Center 98

Contact Center Government Omnichannel Gaming 98

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

Omnichannel 52

Omnichannel Contact Center Social Media Innovation 52

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. million in 2022 to US$34, 570.73 from 2023 to 2028.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Callminer

SEPTEMBER 5, 2018

In this post, we explore the concepts of BPO and KPO and discuss the key differences between the two.

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207

Zendesk

JANUARY 10, 2023

And while many support organizations already rely on business process outsourcing (BPO) as part of their operational strategy, even more businesses are looking to augment their ability to meet customer needs with help from third-party vendors. What’s driving the call center BPO trend? Why has BPO been stigmatized in the past?

Omnichannel 52

Omnichannel Business Growth Customer Service Customer Expectations 52

Customer Think

FEBRUARY 5, 2023

Procuring the services of an outsourced BPO or contact center vendor can be a time-consuming, labor-intensive process, given the ever-expanding vendor landscape and emerging nearshore and offshore regions. Blockchain is proving to be a viable solution to help procurement teams manage the process more efficiently and cost-effectively.

Contact Center 64

Contact Center CX Technology Technology 64

Hodusoft

NOVEMBER 22, 2022

Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. BPOs are investing in multichannel customer support software so that they can offer their customers a choice of communication channels as well as an omnichannel experience.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

MattsenKumar

SEPTEMBER 16, 2021

MattsenKumar is a trusted BPO firm that has been backing businesses with a range of services such as call centers, back-office processes, and e-commerce outsourcing across the globe. MattsenKumar is a BPO firm established in 2005 and located in the United States with offices at multiple locations in India, are Rajasthan and Haryana.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

Execs In The Know

OCTOBER 20, 2022

They build work environments that reflect client brand standards and values: No matter how far your contact center is from your headquarters, ensure your BPO makes it feel like an extension of your own offices and agents feel connected to your brand. Keep this in mind as you select your BPO. . Are there social events?

Contact Center 52

Contact Center CX Start-ups Finance 52

Callminer

APRIL 20, 2020

In this article, we discuss BPO as a flexible tool for businesses to use and many helpful tips for doing so. However, getting the Business Process Outsourcing (BPO) approach to task delegation just right can be tricky in practice. Read on to learn how BPO works. How Business Process Outsourcing Works. Onshore Outsourcing.

Legal 286

Legal Artificial Intelligence Engineering Government 286

Fonolo

OCTOBER 11, 2017

The truth is: No two call centers are the same, but when deciding on a BPO, they can follow the same essential steps. Here we uncover the key steps towards building a strong BPO strategy so that you can get your call center up and running in no time. It’s important to understand these risks BEFORE you decide on a BPO.

Finance 84

Finance Start-ups Contact Center Customer Service 84

CSAT.AI

APRIL 26, 2023

There are many situations where customer service business outsourcing, or CS BPO, makes sense to save time and money. Engaging a BPO that specializes in customer care and support could be the very answer a company in your situation needs. Of course, you still need to communicate company brand voice and policies clearly to the BPO.

Customer Service 82

Customer Service Sentiment Analysis Sports Start-ups 82

Customer Think

MARCH 29, 2024

In global business process outsourcing (BPO), the Philippines has long been heralded as a beacon of efficiency and cost-effectiveness, particularly in customer service outsourcing.

Customer Service 45

Customer Service CX Contact Center Customer Loyalty 45

Callminer

APRIL 19, 2020

This article help round up best tips and resources on the Business Process Outsourcing (BPO) from 25 different experts.

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182

Execs In The Know

OCTOBER 17, 2023

Within the dynamic realm of business process outsourcing (BPO), customer experience (CX) leaders stand at the intersection of transformation while remaining committed to their primary objective—creating exceptional experiences for customers. Here are just a few of those findings.

CX 52

CX Customer Loyalty Customer Experience Customer Service 52

Hodusoft

SEPTEMBER 27, 2023

HoduSoft a leading provider of unified communication solutions, recently achieved this recognition by winning the prestigious Omnichannel Contact Centre Excellence Award at the 12th BPO Innovation Summit and Awards 2023.

Omnichannel 52

Omnichannel Contact Center Innovation CRM 52

Taylor Reach Group

NOVEMBER 1, 2019

an internationally acknowledged and leading CX and Contact Center consulting firm, announced today that they have been engaged to assess the BPO operational practices and policies with a view to improving agent retention. Taylor Reach principals have decades of experience building, running, operating and selling outsource BPO services.

Contact Center 59

Contact Center CX Compliance NPS 59

Callminer

JULY 21, 2018

These 4 vital measurements can help evaluate the effectiveness of BPO processes and agent performance. Do you use outsourced contact centers?

Contact Center 182

Contact Center CX 182

Help Scout

SEPTEMBER 16, 2021

There’s a reason outsourcing has a bad reputation, and even though the industry has gotten more competitive, even the best business process outsourcing (BPO) company can produce subpar results if the right environment isn’t created. For a really small team of three or fewer, it might not make sense to have management on the BPO side.

Customer Service 98

Customer Service CX Customer Experience 98

Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. So what can BPOs do to ensure that agents are handling customer concerns as swiftly and efficiently as possible? It is one of the strongest expansion levels of any outsourcing market sub-segment.

Contact Center 186

Contact Center CX Compliance Customer Service 186

Customer Think

NOVEMBER 9, 2022

Simplr now offers chatbot technology and real human customer support in one integrated, AI-enabled platform.

Customer Service 105

Customer Service AI Technology Technology 105

Uniphore

OCTOBER 26, 2021

Uniphore Unite offers a range of programs to support each partner’s business model, including referral, resell, managed services, co-selling, and services, delivering the resources this global community needs for success.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Customer Think

JULY 4, 2021

Peak Support is a business process outsourcing (BPO) company based out of Cambridge, Massachusetts, with more than 500 agents in the Philippines and the U.S. Start at the front lines – with your customer service agents. They give assistance, provide answers, report issues, and they also build wonderful relationships with your customers.

Customer Service 123

Customer Service 123

Customer Think

NOVEMBER 13, 2021

I have been arguing here in my articles for months, maybe even longer, that Gig CX is about more than just BPO or contact centers. Gig CX is not replacing BPO, it is offering captive contact centers and BPOs the opportunity to create a genuinely flexible work environment. This is a fundamental change in how […].

CX 72

CX Contact Center 72

MattsenKumar

SEPTEMBER 16, 2021

MattsenKumar is a trusted BPO firm that has been backing businesses with a range of services such as call centers, back-office processes, and e-commerce outsourcing across the globe. MattsenKumar is a BPO firm established in 2005 and located in the United States with offices at multiple locations in India, are Rajasthan and Haryana.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

Customer Think

OCTOBER 12, 2023

Businesses Can Now Connect with Pre-Vetted Outsourcing Providers to Meet Their Staffing Needs

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64

Callminer

JUNE 2, 2015

Take a look at 3 ways your BPO can improve the hiring and onboarding process to get the right kind of talent in place. Research shows outsourced contact centers are on the rise.

Contact Center 182

Contact Center 182

Execs In The Know

JANUARY 8, 2023

As we head into 2023, the business process outsourcing (BPO) sector continues to evolve and grow as a service channel, with many new brands now fully embracing outsourcing partners—both onshore, nearshore, and offshore. When your BPO can deliver an exceptional customer experience, it’s a dollar well invested.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Fonolo

JANUARY 16, 2019

For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut costs and create efficiencies. This is especially true in the call center space where the term “BPO” is often used interchangeably with “outsourced call center”. Is your BPO prepared for the future? VPs & Directors of Web/Social Media.

Contact Center 85

Contact Center Social Media AI Education 85

Uniphore

JANUARY 24, 2022

And the results speak for themselves: Agent onboarding cut from 6 weeks to 6 days (an 80% reduction) for a global financial BPO. Today’s leading enterprises rely on Uniphore’s agent assist software to drive employee engagement and performance. A 50% decrease in after call work effort for a major European telecommunications provider.

Healthcare 130

Healthcare AI Technology Technology 130

Shep Hyken

NOVEMBER 4, 2022

She shares how BPOs can enhance your customer experience. With rapidly evolving technology in today’s digital age, the BPO industry is bombarded with opportunities to improve customer experience (CX) in ways unthinkable a few decades earlier. Let us look at six ways in which BPOs can increase customer experience for your business. .

Customer Experience 57

Customer Experience Omnichannel Social Media CX 57