Fonolo
MARCH 6, 2019
When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?
Callminer
DECEMBER 17, 2019
Although most of your business’s tools and employees may work well together, there can still be a need for internal support providers who can give guidance or link distant divisions together efficiently in the event of difficulties arising at any time. The need for competent customer support is growing. ” – E.
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Inside Customer Service
DECEMBER 9, 2021
It can make anyone better at service recovery. What problem is your customer trying to solve? Service recovery becomes much easier when you know what problem your customer is trying to solve. One technique to overcome this challenge is to listen for your customer's "I need to" statement. “I
CommBox
JANUARY 18, 2024
Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. and the AI will respond in full alignment with your organization’s business policies, security and compliance. Learn more about how you can leverage AI in your customer service.
CallCare
MAY 14, 2024
In modern business operations, outsourcing business services refers to the strategic practice of delegating specific business functions or processes to external service providers. This shift not only helps improve operational efficiency but also fosters innovation and growth.
Hodusoft
OCTOBER 19, 2022
5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. 51% of such institutions have realized that improving customer experience is one of the top priorities for their success. Curious to know how?
Shep Hyken
OCTOBER 22, 2021
Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. He shares six ways companies and their brands can deliver an exceptional customer experience. Here are six ways you can deliver an exceptional customer experience. .
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