business 
Callminer
NOVEMBER 20, 2023
Emotion analytics is just one tool that businesses can use to better understand their customers’ needs. Read this blog to learn the business benefits of detecting customer emotions, FAQs, and more.
Adrian Swinscoe
OCTOBER 6, 2023
This is a guest post by Grace Anderson, senior HR business partner at Kura. Data shows that 76% of customers would happily move to a different […] The post 5 Ways your business diversity is improving the customer experience first appeared on Adrian Swinscoe.
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Adrian Swinscoe
SEPTEMBER 6, 2022
Today, businesses are realising that a top-notch customer experience is the […]. The post How to protect your business from loyalty fraud first appeared on Adrian Swinscoe. This is a guest post from Ed Whitehead, the Managing Director EMEA for Signifyd.
Customer Think
APRIL 30, 2024
The scope was customer care with the objective of enabling the business to respond to quick and effectively to customers. IDT started to use Zoho around 7 years ago for its internal startup NRS. IDT and NRS originally settled on Salesforce but after using it for about a year decided to move away in favor […]
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
A one-size-fits-all approach is a great approach – if it’s 2010. With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand.
Adrian Swinscoe
SEPTEMBER 15, 2022
The post Understanding how all businesses can benefit from voice analytics first appeared on Adrian Swinscoe. This is a guest post by James Lockhart, Head of Product Marketing at TelcoSwitch. Voice and speech analytics refers to the process of analysing recorded conversations […].
The DiJulius Group
MARCH 21, 2024
Read Full Article The post Businesses Monitoring Employee Communications appeared first on The DiJulius Group. Major corporations like Walmart, Delta Air Lines, T-Mobile, Chevron, Starbucks, Nestle, and AstraZeneca, have enlisted.
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Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout. Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform.
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. Register today!
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
This session will cover: How to prepare your organization for the changes and challenges that come with digital transformation Gaining support for transformation from key stakeholders Creating a timeline, defining success, assessing your skills, and rallying your team for the journey ahead Navigating the complex, challenging, and growth-enabling path (..)
Speaker: Dave Seaton, CEO of Seaton CX
When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth. 💥 The answer lies not in the map itself, but in the mapping process.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Key Insights: Retail Agility with Composable Solutions: Learn how adopting a composable approach can help your business thrive, through the holiday frenzy and the entire year of 2024. Mastering Loyalty in Modern Retail: Explore the art of loyalty and promotional strategies that engage today’s shoppers.
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