buy-online 
Customer Think
JULY 11, 2021
Image source If you’ve read the headline of this article, you already know what BOPIS – aka buy online, pick up in-store – means. This particular collection model may seem unnecessary to some shop owners, but if that rings true for you, we invite you to read on.
Intercom, Inc.
NOVEMBER 18, 2020
This week, we’re looking at the tools and infrastructure needed to facilitate the move Online. Nowadays, it’s hard to imagine a time when buying things from the internet was an anomaly, and something that was looked upon with suspicion. Listen below, and read on for our companion post. They’re the majority of transactions.”.
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Intercom, Inc.
NOVEMBER 12, 2020
He describes how working in the coffee shop facilitated this by fostering ongoing relationships with habitual customers: “What you’d see is that [someone] will come in and buy a bag of coffee, and they’ll be back on that same day the following week, and you’ll catch up and say, ‘How did your kids get on with the swimming lessons?’
Customer Think
FEBRUARY 27, 2023
The Covid-19 pandemic pushed people to use e-commerce websites and applications to buy online. The ease of purchasing, paying, and returning goods has set the trend for online purchases. E-commerce has become the preferred mode of shopping.
Customer Think
APRIL 20, 2023
It’s Saturday morning, and you’re browsing online for shoes. The perfect pair catches your eye, and you click “buy.” Later that day, you decide the shoes would look great with pants you already own, but you need a shirt or sweater to pull the whole look together. You navigate back to the same brand’s website […]
Customer Think
MARCH 25, 2023
Self-service for customer service and support is just a first step in a much broader digital engagement strategy enabling brands to engage with customers online and via mobile devices throughout the entire customer journey – before and after they buy.
Steven Van Belleghem
OCTOBER 24, 2022
And now we see a growing number of B2B customers preferring fast and online channels now, even for relatively high priced purchases. According to McKinsey , 70% of B2B decision-makers are willing to make new purchases over $50,000 through self-service or online channels. 27% of buyers will even spend more than $500,000 online.
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