Beyond Philosophy

AUGUST 3, 2023

Inevitably, these same exuberant students will appear at his office hours wanting career advice. So, without further ado, here are my insights gained from a decades-long career: Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! I’ve managed many teams over the years.

Sales 78

Sales Social Media Management Consulting Start-ups 78

Customer Think

SEPTEMBER 22, 2023

During my career, I have learned that no matter what one is selling, the account executives and sales leaders who win together most often are those who consistently stay in sync. And they do that by maintaining what I call a “partnership mentality.” ” I use this with my own team, and by doing so, we […]

Sales 107

Sales 107

Intercom

MAY 14, 2024

Managers across the board are stretched thin, and when that happens, the quality of work suffers, teams get less attention, and, worst of all, it becomes impossible to focus on yourself and your own career growth. What’s the most effective way to collaborate on tickets with Sales and Product teams? Here’s how.

AI 52

AI Start-ups Touchpoint Sales 52

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Sales 223

Sales Start-ups Engineering Finance 223

Beyond Philosophy

JULY 29, 2023

That was the timeline Colin gave himself to move from a sales job to a general manager post. It was a long time ago now, the kind of thing one remembers when they look back over a decades-long career. This abundance of energy also drives them to his office during office hours, hoping for some career advice.

Sales 78

Sales Customer Experience 78

Intercom, Inc.

APRIL 2, 2019

For many Sales Development Representatives, the natural next step in your career is to move into an Account Executive role. While SDRs play an important role in acquiring and qualifying new sales opportunities , AEs are tasked with taking that initial interest from a prospect and turning it into a closed deal.

Sales 131

Sales 131

Customer Think

SEPTEMBER 11, 2023

A version of article was first published in the September 2023 edition of the International Journal of Sales Transformation. For many successful and ambitious salespeople, their first move into sales management is perhaps the defining moment in their career. Some will succeed. Some will fail.

Sales 52

Sales 52

Intercom, Inc.

JUNE 16, 2020

We’re sharing advice from support, marketing, and sales leaders who’ve forged deep connections with their customers and new paths for their companies. Why support, marketing, and sales? You’ll find expert insights, industry research and trend reports, and, on the podcast, conversations with the best in support, marketing, and sales.

Business Growth 213

Business Growth Customer Relationship Sales 213

Customer Think

OCTOBER 13, 2023

This article was first published (as “Addressing Underperformance” in the October 2023 edition of the always excellent International Journal of Sales Transformation (link below). Sometimes the causes appear to […]

Sales 56

Sales 56

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales 183

Sales Start-ups Finance Education 183

Beyond Philosophy

APRIL 20, 2023

So, I quit that job and moved to an engineering-based company with plans to become a sales manager with a sales team. If you give some thought about where you are trying to get to and what you want for your career, you have a much better chance of getting it. Either way, it’s hard to sell what you don’t understand.

Engineering 78

Engineering Start-ups Sales Gaming 78

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership.

Sales 177

Sales Start-ups Technology Technology 177

Intercom, Inc.

OCTOBER 7, 2021

Few things are better for employee retention than career development. Liam: Samira Alamudi is a Sales Development Manager in our Sydney office as part of the Asia Pacific or APAC team. Liam: Sam Hoare leads our sales team in APAC. When I joined, I was the fourth sales hire. So we had a pretty viral customer base here.

Start-ups 118

Start-ups Sales 118

Zendesk

NOVEMBER 15, 2023

A veteran of companies such as CapitalOne and Amazon, Lye has enjoyed a varied career as a demographer and statistician, among other roles. We have a lot of big ideas about how we want to improve our customer experiences across sales, servicing, and support,” Lye said.

Technology 52

Technology Technology Transportation Customer Experience 52

Intercom, Inc.

SEPTEMBER 17, 2020

Their mission is born out of the desire to bring transparency to the workforce and to offer a platform for colleagues, peers, and leadership teams to honestly share information about salary, culture, career advice, and industry insights. So I went there and he asked me if I could join as a sales rep.

Start-ups 210

Start-ups Sales Non-Profits Social Media 210

Zendesk

MARCH 4, 2024

billion in equity to bridge the gap caused by the fire sale of its long-term bond portfolio, which resulted in a staggering $1.8 Reflecting on this tumultuous period, Muir described it as “the most intense 72 hours of my professional career.” billion loss. The Arc founder understood the gravity of the situation.

Engineering 52

Engineering Start-ups Sales Customer Expectations 52

Intercom, Inc.

APRIL 28, 2022

The idea behind the funnel is quite simple – marketers craft campaigns to capture potential customers’ attention and slowly nurture them until they are ready to be handed off to the sales team, which guides them through the purchasing stage until they become paying customers and, hopefully, loyal advocates.

CRM 118

CRM Start-ups Sales Customer Journey Map 118

Fonolo

NOVEMBER 24, 2022

Sales or service? An outbound sales center makes proactive, outbound sales calls. This type of contact center might seek to increase agent retention, productivity, and sales. This type of contact center might seek to increase agent retention, productivity, and sales. 2 Goals to Increase Sales. DID YOU KNOW?

Net Promoter Score 147

Net Promoter Score Contact Center Customer Satisfaction Customer Retention 147

Intercom, Inc.

SEPTEMBER 4, 2019

Sales has an unavoidable reality: sometimes, your team won’t hit their numbers. This coaching helps them drive their team and their company to greater productivity and higher sales. This coaching helps them drive their team and their company to greater productivity and higher sales. What is sales coaching?

Sales 175

Sales Sports Start-ups 175

Zendesk

FEBRUARY 25, 2022

There’s also a high risk of burnout for all agents: According to Zendesk’s 2022 CX Trends Report , only 14 percent are extremely satisfied with the career paths open to them, 38 percent say the customer service team isn’t treated as well as other teams, and less than 30 percent feel empowered to do their jobs well.

Customer Service 98

Customer Service Contact Center Start-ups Engineering 98

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams.

Start-ups 118

Start-ups Gaming Sales Engineering 118

Intercom, Inc.

OCTOBER 1, 2019

There are no silver bullets in sales – no tricks, hacks, or mantras that can guarantee you’ll hit target. Having led sales teams at Facebook, Twitter, and now Intercom, I’ve developed and executed many of these plays. These sales plays are the answers to mission-critical questions like “What criteria will I use to hire sales reps?”

Sales 155

Sales B2B 155

Sprinklr

JULY 12, 2021

These professionals wake up every day excited to work at Sprinklr for a number of reasons: Career Growth. Working with the world’s most valuable brands and global partners provides employees with an unmatched learning environment that can propel careers and create numerous growth opportunities. . Global Mobility & Flexibility.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Inside Customer Service

NOVEMBER 11, 2021

In this one featuring Los Angeles Dodgers pitcher, Max Scherzer, Scherzer uses baseball analogies to coach an applicant looking for a sales management position. Katie Molloy, President of the career consulting firm, Leo & Loy , is a big fan. "I You can also see it on the Indeed website.

Start-ups 130

Start-ups Customer Experience Sales 130

Intercom, Inc.

APRIL 13, 2018

Great SaaS sales reps can change your entire business. So what is it about these SaaS sales reps that differentiates them from the rest? So what is it about these SaaS sales reps that differentiates them from the rest? What do they know about the industry that mediocre sales reps don’t? of sales emails are opened.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Fonolo

DECEMBER 6, 2022

When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . Enhancing customer satisfaction and sales . Are your sales dropping? Still, your call center software can do a lot more for sales than you think. . Providing data-driven insights .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Intercom, Inc.

JUNE 9, 2021

We want to give our employees the best possible start to their Intercom careers. By a large margin, this is the most thorough and best organized onboarding of any company I’ve worked over the span of my career” – Dannel, Sales Engineer.

Gaming 253

Gaming Engineering Start-ups Sales 253

Intercom, Inc.

SEPTEMBER 1, 2021

When I joined Intercom five years ago, I was thrilled with how closely PMM partnered with the product and sales teams. Go-to-market strategy: Define strategy for marketing new and existing products, collaborating with sales and marketing to execute. Providing clear paths for career progression is something that’s always top of mind”.

Start-ups 138

Start-ups Sales Gaming 138

ProProfs

MAY 10, 2023

Today, recruiters and hiring managers use several career assessment software to assess candidates. From creating assessments to distributing, grading, reporting, and giving feedback, the best career assessment software does it all. Career assessment programs can help you assess candidates’ skills, personalities, and abilities.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Today, recruiters and hiring managers use several career assessment software to assess candidates. From creating assessments to distributing, grading, reporting, and giving feedback, the best career assessment software does it all. Career assessment programs can help you assess candidates’ skills, personalities, and abilities.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Zendesk

MARCH 22, 2022

Finding a good position in tech sales isn’t easy, but it’s not impossible. In this guide, we’ll break down the essentials of tech sales and what you’ll need to begin applying for work in this competitive field. Even without years of direct experience, you can still communicate the value of your other skills to land a job in tech sales.

Sales 98

Sales Real Estate CRM Technology 98

Customer Think

SEPTEMBER 24, 2021

Many people know I have a sales training background, but few know how I started in training. I’d recently left a 10-year civil engineering career to become a mortgage broker (about which I knew virtually nothing).

Sales 67

Sales Engineering 67

Intercom, Inc.

DECEMBER 1, 2021

As a sales manager, the most impactful thing you can do is coach your team. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on. Why are emails crucial to closing the deal?

Sales 118

Sales CRM Construction Start-ups 118

Zendesk

SEPTEMBER 19, 2022

In the world of sales, there’s simply no better teacher than experience. That’s why we gathered 35 of the top pieces of sales advice from sales professionals around the world. Dive in as they share their hard-earned knowledge on the following topics: Sales leadership. Sales careers. Sales performance.

Sales 52

Sales CRM Start-ups Entertainment 52

Inside Customer Service

DECEMBER 30, 2021

It could be a true service failure, like a customer who believes a salesperson's false promise, only to learn the salesperson exaggerated to make a sale. For instance, a retail salesperson might receive a commission if they bend the truth a bit to get a sale. It might be a bit of frustration, like the experience at the comedy club.

Customer Service 148

Customer Service Sales Retail Start-ups 148

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. Could engineering at Intercom be your next career move? For my first year, I worked with the Billing team.

Engineering 118

Engineering Start-ups Technology Technology 118

Intercom, Inc.

JUNE 10, 2020

I’m nearly 20 years into my career, and I’ve yet to meet a great PM or Designer without strong Product Judgment. Another shortcut is to talk to the people in your company who do most of the talking to customers, notably the Sales and Support team. Early on in my Intercom career, I made some bad product and design decisions.

B2B 291

B2B Engineering Start-ups Transportation 291