Customer Service Life

AUGUST 1, 2022

Thinking back to the early days of my first management role in a small contact center, I can remember one day when a newly-hired customer support agent came over to my cubicle for what had to have been the twentieth time to ask me yet another question. I now refer to this concept as “internal customer support.”.

Contact Center 83

Contact Center Engineering Customer Satisfaction Technology 83

Zendesk

JUNE 3, 2021

If a team member knows there’s a chance they’ll be put on the spot by their manager, they’ll get into the habit of keeping an eye out for cool things their coworkers are doing. Additionally, an Upwork report found that 26.7 percent of employees will continue to work remotely this year. Learn a new skill together. Volunteer virtually.

Gaming 105

Gaming Start-ups Sales Entertainment 105

Zendesk

AUGUST 19, 2021

You may have heard of “conversational marketing” as a more modern alternative to other lead generation and customer engagement techniques. When brands want a more casual, friendly, and effective way to connect with prospects and customers, they often turn to conversational marketing. What is conversational marketing?

Sales 98

Sales Start-ups Technology Technology 98

Beyond Philosophy

SEPTEMBER 6, 2016

Many companies devote considerably more energy and resources to capturing customers than they do to keeping them. But, all customers are not created equal; some have more potential value than others. Companies can achieve a higher, more attractive cost/benefit ratio for customer acquisition and advocacy efforts.

Non-Profits 74

Non-Profits Customer Acquisition Social Media Sales 74

Fonolo

MARCH 7, 2023

Today’s customers are a demanding bunch. If they have a problem or a question, they expect immediate information and quick resolution — but keeping up with this demand can be an impossible task for your contact center’s live agents alone. That’s where self-service comes in. The low-hanging fruit was picked long ago.

Social Media 87

Social Media AI Technology Technology 87

Steven Van Belleghem

DECEMBER 1, 2021

Traditionally, marketers like to make sure that customers can easily find the products and services they are looking for. In a world of increasingly orchestrated customer experiences, I believe that brands that understand how to stimulate serendipity will set themselves apart. This past year, NFTs have become a real hype.

Customer Experience 130

Customer Experience Customer Loyalty Gaming CX 130

Zendesk

AUGUST 18, 2021

As a company grows, its ever-expanding sales team needs a capable CRM system to keep track of prospects and customers. Customer testimonials, user ratings, and professional reviews can speak volumes about a CRM’s credibility. What small businesses should look for in sales management software. Usability and credibility.

Sales 97

Sales CRM Start-ups Customer Relationship Management 97

Beyond Philosophy

SEPTEMBER 23, 2014

In both cases, the police said that it was a “Customer Service” issue. If something as little as legroom disputes have escalated to the point that they can ground a flight, it might be an indication that the Customer Experience needs a little attention. Four angry passengers, one of them with a wet shirt. might have done the trick.

CEM 134

CEM Start-ups Customer Experience Customer Service 134

Steven Van Belleghem

JANUARY 10, 2020

It’s like having your very own Head Butler around who detects things that need changing or improvement and then outsources these to other connected devices: like opening the curtains or summoning the vacuum cleaner for a dirty floor. The ‘cool’ futuristic stuff. I also had a fun ‘FINALLY!’ It’s the ultraconvenient assistant to a healthy diet.

Artificial Intelligence 52

Artificial Intelligence Outlook Manufacturing Start-ups 52

Help Scout

APRIL 27, 2021

Take customer service software for example: Up until the last few years, there weren’t many options geared toward smaller teams. To help make sure you find the proper fit, we’ve put together this comprehensive guide to understanding and shopping for customer service software. What is customer service software?

Customer Service 105

Customer Service Start-ups Omnichannel Social Media 105

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot. In January.

Engineering 118

Engineering Start-ups Voice of the Customer Machine Learning 118

ClearAction

AUGUST 13, 2019

CEO’s Guide to Growth through Customer Experience Alignment Lynn Hunsaker. Organizational agility — to profitably seize evolving opportunities and allay emerging threats — depends upon managers aligning daily decisions with core customers’ expectations and your corporate strategy. Prioritization Clarity.

Customer Experience 48

Customer Experience Non-Profits Customer Journey Map Customer Expectations 48

Beyond Philosophy

SEPTEMBER 23, 2014

In both cases, the police said that it was a “Customer Service” issue. If something as little as legroom disputes have escalated to the point that they can ground a flight, it might be an indication that the Customer Experience needs a little attention. Four angry passengers, one of them with a wet shirt. might have done the trick.

Start-ups 60

Start-ups Customer Experience Customer Service 60

Beyond Philosophy

SEPTEMBER 23, 2014

In both cases, the police said that it was a “Customer Service” issue. If something as little as legroom disputes have escalated to the point that they can ground a flight, it might be an indication that the Customer Experience needs a little attention. Four angry passengers, one of them with a wet shirt. might have done the trick.

Start-ups 60

Start-ups Customer Experience Customer Service 60

Steven Van Belleghem

MAY 6, 2020

In the Netherlands, there is a restaurant called Mediamatic whose owner created small separate dining rooms for their customers. In the Netherlands, there is a restaurant called Mediamatic whose owner created small separate dining rooms for their customers. Maybe there is even a way to surprise your customers in a positive way.

Retail 52

Retail Customer Experience Social Media Start-ups 52

Comm100

NOVEMBER 27, 2017

Still, customers don’t respond to a non-apology the same way they do a sincere one. Research shows that customers feel a sense of restored fairness when companies apologize, provided CEOs show sufficient empathy— a key factor for successful personal apologies, too. But why is that? The Psychology of the Apology.

Social Media 116

Social Media Non-Profits Legal Manufacturing 116

Intercom, Inc.

AUGUST 30, 2022

Many founders fall into the trap of prioritizing the former without giving much thought to the latter. As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? Best practices for choosing the right tools for your startup tech stack.

Compliance 163

Compliance Finance Engineering Start-ups 163

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. This week, besides Jamie and Brian, you’ll also hear from: Mike Stewart , former Senior Principal Engineer at Intercom.

Engineering 178

Engineering Legal Start-ups Compliance 178

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Live chat for marketing allows companies to connect in real-time with prospects who visit their website. It’s all about context.

Sales 36

Sales Start-ups Customer Retention Machine Learning 36

Intercom, Inc.

JULY 23, 2020

Like it or not, however, we now have no choice but to adapt – and that means ushering in a new era of potentially more efficient products, if we can just figure out how to get through a difficult learning curve where we’re frantically switching between calendars, video chats, email clients, spreadsheets, and documents. So what’s the solution?

Start-ups 199

Start-ups Engineering Gaming Education 199