CRM Customer Relationship Management Engineering Innovation 
Zendesk
MAY 11, 2022
They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. Of course, conversational relationships aren’t new, but the way that we think about them has evolved—particularly when it comes to customer relationship management.
SugarCRM
JUNE 7, 2022
A Customer Relationship Management (CRM) system is valuable to an organization when its users happily run their day-to-day activities within the platform. But when six in ten (58%) marketing and sales leaders think their CRM system wastes money, organizations must adapt to both opportunities and threats.
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SugarCRM
JUNE 9, 2022
Seamless transactions across devices and 24/7 access are the new norms across industries, and recommendation engines lead even B2B buyers toward their next purchases. Many prospects won’t ever become customers if their experience turns them off. But modern CRM has come a long way from its more modest beginnings.
Comm100
NOVEMBER 25, 2020
There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. But yes, improvements are still required when implementing AI or CRM software.
DMG Consulting
JUNE 8, 2021
The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation.
Logicalware
MAY 24, 2023
Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service.
Intercom, Inc.
JANUARY 14, 2021
I started as a product manager and ended up as the VP of product. I experienced a lot of the pain points that product managers have and ended up starting a product management company, Productboard. A CRM for Product. It’s a B2B SaaS application, think of it as a CRM. And here we are, six years later.
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