3 steps to creating a great customer experience strategy
Steven Van Belleghem
NOVEMBER 22, 2021
With this brand, Proctor and Gamble was able to push a boring commodity like a diaper onto a whole new level, by adding a smart baby monitor and integrated sleep system for infants into the mix. Step 3: Make sure that employees receive direct feedback from customers. You probably know that I love the example of Lumi by Pampers.
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