Customer Think

MARCH 19, 2024

In this 4:41 video, Ryan Thomas discusses the importance of teamwork and collaboration in driving business success. He highlights the significance of being a partner rather than just a customer vendor. He emphasizes the need for leaders to embrace the power of teamwork to provide the best solutions for customers.

Sales 40

Sales 40

Kate Nasser

MAY 22, 2022

Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration. The post Customer Experience Strategy: Do You Conquer or Collaborate? | #Leadership #CX appeared first on KateNasser.com.

CX 126

CX Customer Experience Sales Customer Service 126

SurveySensum

APRIL 16, 2024

Software development is teamwork. From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment.

Construction 52

Construction Social Media Engineering Actionable Insights 52

Futurelab

MARCH 17, 2021

Designing and delivering a cohesive end-to-end customer experience is important for brands to do. Tags: Annette Franz (Gleneicki) customer experience product design product experience teamwork Facebook Like. To make this happen, your entire organization must be integrated and aligned to work toward that goal. Tweet Widget.

CX 130

CX Customer Experience 130

Inside Customer Service

MARCH 11, 2021

If you read this blog with any regularity, you know I often write about the importance of having a clear customer service vision. Teamwork The people you work with every day have an enormous impact on how you feel about your job, your company, and your ability to get things done. So I was happy to see that 78.44

Contact Center 257

Contact Center Customer Feedback Gaming Customer Service 257

Futurelab

MARCH 20, 2022

The COVID-19 pandemic has amplified existing customer expectations and created new and unexpected ones. This article features the key findings from the report that I find the most significant to thrive in this new era of customer experience. I originally wrote today’s post for Momentive.ai. But how well is it being executed?

CX 130

CX CX Transformation Government Start-ups 130

Win the Customer

JANUARY 20, 2015

Everyone has to understand that the end goal for your customer is not lower handle time, but effective and positive customer outcomes. Customer Service' Your team''s strategy, mission, and the outcomes or results of interacting with them need to be crystal clear.

Customer Service 128

Customer Service 128

Customer Think

AUGUST 13, 2021

Customer service and workplace-related mantras can be found everywhere. “The customer is always right” is perhaps the most popular. “Teamwork makes the dream work”, as coined by John Maxwell, is another. You may ask, however, what actually fuels such mantras? Perhaps the best fuel of all is data.

Customer Service 123

Customer Service 123

TeamSupport

MAY 15, 2024

It's all about optimizing the customer experience and ensuring that interactions are as seamless as possible. One standout example in this arena is TeamSupport, a tool designed specifically to simplify complex processes for support agents and customers alike, making their workday more intuitive and quick.

Social Media 52

Social Media Engineering Customer Loyalty Customer Satisfaction 52

Kate Nasser

JULY 30, 2023

These defensive responses to customers tell them they don't matter! Service excellence, leadership, teamwork. The post Defensive Responses That Tell Customers They Don’t Matter #CX #PeopleSkills appeared first on KateNasser.com. Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale.

CX 52

CX Customer Service Customer Experience 52

Kate Nasser

MARCH 29, 2020

Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork. In emergencies, how good are you at showing crises empathy to those you serve? The post Easy to Use Crises Empathy | #PeopleSkills #cctr #custserv appeared first on KateNasser.com.

Customer Service 90

Customer Service Contact Center 90

Service Quality Institute

JANUARY 10, 2024

Everyone in the world knows customer service is critical to an organization’s success. The problem in the last few years is the quality of customer service seems to get worse each month. Almost every customer-focused company in the last 20 years has gone through some variation of a customer service program.

Customer Service 52

Customer Service 52

Kate Nasser

NOVEMBER 24, 2019

Success insights fr Kate Nasser, The People Skills Coach™ | Leadership, Leading Morale, Teamwork, Customer Service, Career. Avoid these defensive replies to feedback to preserve other's trust & professional respect of you.

Customer Service 82

Customer Service 82

Kate Nasser

JUNE 7, 2020

Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration. The post Customer Experience Strategy: Do You Conquer or Collaborate? | #Leadership #CX appeared first on KateNasser.com.

CX 95

CX Customer Experience Sales Customer Service 95

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Social Media 93

Social Media Sales Start-ups Customer Relationship Management 93

Kate Nasser

FEBRUARY 2, 2020

Overcome these obstacles to lead customer service morale. From customer experience maven Kate Nasser, The People Skills Coach™, author of Leading Morale | Leadership, Employee Engagement, Teamwork. The post Lead Customer Service Morale: Overcome These Obstacles | #LeadMorale #CustServ appeared first on KateNasser.com.

Customer Service 68

Customer Service Customer Experience 68

TeamSupport

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. This innovative solution empowers customer service teams to overcome these challenges; fostering collaboration, improving visibility, and ultimately enhancing the customer experience.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

Kate Nasser

OCTOBER 5, 2019

We ask customers to do something hard -- trust us. So remember customers need to trust we will do the following. By Kate Nasser, The People Skills Coach™ | Customer Service | Customer Experience | Leadership | Teamwork.

Customer Service 67

Customer Service Customer Experience 67

Bill Quiseng

JUNE 14, 2023

Once every week throughout June, I offer each one of the Three Principles to Build Customer Loyalty. QUI Takeaway: Customers pay for their experience, not your product or service. Customers seek the best emotional value in their experience, not your logically reasonable price, product, or service. Customers don’t care.

Customer Loyalty 109

Customer Loyalty Touchpoint Customer Expectations CX 109

Service Quality Institute

MARCH 12, 2024

In 1979 I developed Feelings, the world’s first customer service program. Together, these elements form a blueprint for not just meeting but exceeding customer expectations. You want me to deliver great customer service so what do I get out of this? In 2-3 seconds a customer can tell how much you care.

Customer Service 52

Customer Service Healthcare Retail Education 52

Kate Nasser

JANUARY 19, 2020

Courageously care this way for great service & teamwork - even on bad days. Insight fr Kate Nasser, The People Skills Coach™ Customer Service, Leading Morale. The post Courageously Care for Teammates & Customers Everyday | #CX #CustServ appeared first on KateNasser.com.

CX 55

CX Customer Service Contact Center 55

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. These include engaging your customers from a 360-degree perspective, using support tools to help your clients use your product and taking a digital-first, team-based approach to customer success.

B2B 81

B2B B2C Technology Technology 81

RateMyService

MARCH 26, 2023

Similar to customer experience (CX) , there are several commonly measured EX metrics. Employee Satisfaction Score (eSAT) eSAT is similar to customer satisfaction (CSAT): [link] We focus on eight distinct experience drivers when evaluating employee satisfaction.

Net Promoter Score 52

Net Promoter Score Government NPS CX 52

Totango

FEBRUARY 23, 2024

Consider your approach to learning all of the ins and outs of the product or service, getting to know your peers and customers, and developing specific goals and strategies for your team. I clearly articulated my goal to spend as much time as possible with customers and the market — especially in having analyst conversations.

Start-ups 100

Start-ups Business Growth Sales 100

Win the Customer

JANUARY 13, 2014

Providing a great customer experience for our customers makes them proud to be associated with us and is part of our legacy of customer service. Culture Customer Experience Customer Service Teamwork'

Customer Experience 119

Customer Experience Customer Service 119

TeamSupport

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This platform is designed with customer-centric organizations in mind, aiming to help them cultivate strong relationships with their customers.

Net Promoter Score 52

Net Promoter Score Customer-Centric Organization Customer Satisfaction Omnichannel 52

Logicalware

FEBRUARY 22, 2024

It’s common knowledge that happy employees make happy customers. However, with heightened demand and changing customer expectations, contact centres and their agents find themselves in a pressured situation, ultimately affecting the customer experience. They also see a 16% increase in first-contact resolution rates.

Customer Satisfaction 52

Customer Satisfaction AI Innovation Customer Experience 52

TeamSupport

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

Kate Nasser

FEBRUARY 23, 2019

In leadership, teamwork, sales, customer service, & business overall, connecting through people skills magic matters! The post People Skills Magic to WOW Customers Teammates & Employees | #Peopleskills appeared first on KateNasser.com. Insights from Kate Nasser, The People Skills Coach™.

Sales 56

Sales Customer Service 56

Kate Nasser

MARCH 2, 2019

It improves leadership, teamwork, sales, & customer service experience. Manage expectations with these people skills. Kate Nasser, The People Skills Coach™. The post Manage Expectations w/ These People Skills | #PeopleSkills #Leadership appeared first on KateNasser.com.

Sales 55

Sales Customer Service 55

Logicalware

OCTOBER 30, 2023

They manufacture and distribute high-quality nutritional supplements directly to their customers all over the world.  Moving away from its heavy phone system with basic ACD, Lifeplus adopted an omnichannel customer service strategy.  CSAT score, their customer reviews speak for themselves. Trustpilot score and a 94.8%

Customer Satisfaction 52

Customer Satisfaction Manufacturing Omnichannel Technology 52

Win the Customer

APRIL 7, 2014

With persistence, teamwork, efficiency, effectiveness and individual responsibility have proven time and again to accomplish unfathomable tasks. Customer Service' You don''t need notoriety.

Customer Experience 136

Customer Experience Customer Service 136

Shep Hyken

JULY 23, 2021

Offers Collaboration Tools that Improve Teamwork . Ehsan Memari is a blogger for SkyPrep , a provider of leading online trai ning software for organizations to train employees’ partners and customers. . Read Shep’s latest Forbes article: Keep Your Customers Close And Your Competitors Closer. Here’s why: .

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138

Service Quality Institute

DECEMBER 13, 2023

In 1980 I released Feelings the world’s first customer service program based on a very simple concept. When you treat a customer like a king or queen they come back, spend more with you, and bring their friends. This is the foundation of great customer service. Everyone must be trained in customer service.

Customer Experience 52

Customer Experience Retail Customer Service Start-ups 52

Logicalware

JUNE 22, 2023

In today’s fast-paced business landscape, providing exceptional customer support is crucial for maintaining a competitive edge. As customer expectations continue to rise, organisations are seeking advanced solutions to streamline their contact centre operations and enhance customer satisfaction.

Case Management 52

Case Management Customer Satisfaction Omnichannel Customer Expectations 52