Steven Van Belleghem

MARCH 30, 2023

Temu – the shopping app and e-commerce platform from Chinese e-commerce giant Pinduoduo – is probably the most popular downloaded (in the US) app you never heard of. In other words, referrals are the secret ingredient to winning the games and get more free products. So what is?

E-commerce 104

E-commerce Customer Experience Social Media Gaming 104

Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Win the Customer

AUGUST 8, 2023

For instance, an e-commerce platform can use AI to track a customer’s browsing and purchasing behavior. By analyzing feedback from individual customers, AI systems can offer tailored recommendations, address specific concerns, and even predict future needs.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Steven Van Belleghem

FEBRUARY 7, 2022

The metaverse has been around for quite a while now, especially in gaming. Names you will probably have heard are those of (game) metaverses Roblox, Fortnite, Minecraft, Animal Crossing and VR Chat. Metaverse commerce. Or how can you create awesome experiences for e whole new type of customers? Virtual Events.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

MattsenKumar

JUNE 15, 2021

Some of the top channels D2C brands are leveraging are: A Full-Fledged Online Store: Often built upon Shopify or Ship-rocket, small businesses are now making their e-commerce store. So devise an effective plan that allows you to market products on Facebook, take charge on WhatsApp, and you won’t need an e-commerce store.

E-commerce 52

E-commerce Manufacturing Retail Start-ups 52

Beyond Philosophy

MARCH 31, 2020

So I waited a number of days but as the flight approached it was an exhausting and time-consuming experience, trying different numbers in different sales offices, writing e-mails no one bothered to reply to before I was able to convert my flight into an open-ticket one, for which I received no confirmation. E-commerce habits.

E-commerce 199

E-commerce Hospitality Hospitality Healthcare 199

Zendesk

JUNE 7, 2023

Lean on the power of conversational commerce Using messaging apps to connect with customers—the same ones we use every day to connect in our personal lives–proved to be a game-changer. Meanwhile, an underpinning of AI considers users’ personal credit profiles and suggests vehicles based on their budget.

AI 52

AI E-commerce Manufacturing Finance 52

SurveySensum

JULY 24, 2023

So, whether you’re a retail giant or a small boutique, it is time to up your game and ride the wave of exciting trends that are rocking the retail industry. Creating Seamless Retail Experiences Across All Channels With e-commerce on the rise, we all want that smooth transition between online browsing and in-store visits.

Retail 52

Retail E-commerce Customer Experience Social Media 52

Steven Van Belleghem

DECEMBER 6, 2020

E(verywhere)-Commerce. Increasingly, we are moving into an era where everything is commerce and we will be shopping from our streaming channels, videos, social media and messaging and even from billboards in the street. The store will be everywhere around us: E(everywhere)-commerce.

E-commerce 98

E-commerce Customer Experience Social Media Entertainment 98

Steven Van Belleghem

MARCH 10, 2022

Ron’s company Enjoy is currently focussed on bringing this home commerce experience to premium consumer electronics products like those of Apple or AT&T§. He gave the example of e-bikes, too: “a lot of the market leaders today deliver the bike to your home, fit it and allow you to test drive it. “The Delivering a great experience.

E-commerce 104

E-commerce Retail NPS Manufacturing 104

Sprinklr

OCTOBER 15, 2021

We were recognized this year for Sprinklr Conversational Commerce , our new chat-based engagement feature that uses AI to guide customers from intent to purchase — by helping them with product selection and evaluation. With Sprinklr Conversational Commerce, each customer conversation is analyzed in real time.

Innovation 52

Innovation E-commerce Customer Experience CXM 52

Lightico

OCTOBER 4, 2021

The global e-commerce giant known for setting new standards when it comes to fast and friction-free online shopping journeys has in recent years expanded into the music, TV, and finance spaces.

Gaming 52

Gaming E-commerce Finance Start-ups 52

SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? In essence, setting the game plan for defining feedback goals lays the foundation for a successful and effective feedback implementation process. Optimize for Different Devices: 3.7% on tablets and 2.2%

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Fonolo

OCTOBER 29, 2020

Whether you’re new to the digital marketing game or not, it’s time to take another look at your online retail strategy. With the anticipated e-commerce boom over the holidays, communication with your customers is about to become more important than ever. Revisit your digital marketing strategy. Manage expectations.

Retail 96

Retail E-commerce Contact Center Gaming 96

Lightico

JULY 27, 2023

With an array of innovative tools at its disposal, Lightico streamlines processes such as document collection, e-signatures, ID Verification and payments, all while ensuring compliance and security. This is especially vital in industries like finance and e-commerce, where fraudulent activities can lead to substantial financial losses.

E-commerce 52

E-commerce Compliance Finance Healthcare 52

Zendesk

JULY 16, 2021

If WhatsApp were a video game, it would have three different levels: the consumer WhatsApp app, the WhatsApp Business app, and the WhatsApp Business API. Businesses can direct customers to message them on WhatsApp by placing a WhatsApp launcher icon anywhere on their websites, e-commerce stores, and mobile apps.

E-commerce 105

E-commerce Start-ups CRM Customer Relationship 105

C3Centricity

SEPTEMBER 14, 2020

E-commerce growth appears to be slowing, as the below graph shows. An excellent article published last month in Forbes entitled “Five Signs That Stores (Not E-Commerce) Are The Future Of Retail” concludes that physical stores are more valuable. The case for bricks & mortar stores. The future of retail.

Retail 77

Retail E-commerce Manufacturing Transportation 77

Shep Hyken

DECEMBER 17, 2021

When the leftover turkey has been stowed away in the fridge and the football game has wrapped up, consumers will turn their focus to their holiday spending. This is on top of their usual tough competition against retail and e-commerce conglomerates like Walmart and Amazon. . Refine the Return and Replacement Process.

E-commerce 74

E-commerce Retail Business Administration Gaming 74

Neosperience

SEPTEMBER 1, 2022

Cover image: Dall-E Mini, “Generative Art About Empathy In Blue Tones”, digital medium, 2022 . From the bizarre juxtapositions of images created by Dall-E Mini to the NFT market: images generated by AI algorithms are increasingly becoming mainstream. The best known example of this type of Generative Art is Dall-E.

E-commerce 52

E-commerce AI Artificial Intelligence Gaming 52

CommBox

DECEMBER 6, 2023

We’ll explore the key features that make live chatbots a game-changer for businesses aiming to upgrade their customer service. This immediacy is a game-changer, as it meets the expectations of modern consumers who seek swift and efficient solutions to their concerns.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Steven Van Belleghem

DECEMBER 15, 2020

Virtual assistants can be a real game changer for many people with disabilities. A-Commerce. Nowadays many people order products via e-commerce. Meanwhile e-commerce has become very user-friendly and it is a reliable way to buy products. Most families have a fixed consumption pattern.

E-commerce 52

E-commerce Manufacturing Artificial Intelligence Gaming 52

CommBox

NOVEMBER 22, 2022

Although over 60% of consumers look for self-service first, mainly for simple tasks, it’s a whole different ball game in complex issues such as getting medical assistance in real-time or having their bank account frozen. . Customers still need and want the ability to connect with a human. . Instead, they will exit and never return.

CX 98

CX E-commerce Net Promoter Score NPS 98

Steven Van Belleghem

JANUARY 19, 2021

For instance, even though WeChat, Ali Pay and Ant Financial were already offering very successful financial services, ByteDance has also been launching FinTech services and it’s also moving quite aggressively into other saturated areas like gaming and education.

E-commerce 98

E-commerce Customer Experience Government Gaming 98

Steven Van Belleghem

MARCH 23, 2020

Around the world, restrictions of movement are pushing consumers towards e-commerce. Many people who never trusted e-commerce are now trying it out for the first time and are having a positive first experience. The second largest Chinese e-tailer, JD, launched a fleet of self-driving delivery bots.

E-commerce 52

E-commerce Education Gaming Manufacturing 52

Fonolo

OCTOBER 30, 2019

Having completely shattered the standards of how to run a beauty business, Glossier continues to be the fastest growing beauty company that is predominantly focused on e-commerce. This, and many other customer-related stories, are what position Glossier ahead in the cosmetics game.

E-commerce 98

E-commerce Customer Service Social Media Retail 98

Fonolo

NOVEMBER 2, 2021

Be sure to equip your agents with empathy phrases like “I know this must be frustrating for you” and “I’m sorry to hear that you’re experiencing this,” and set up role playing training games to help them practice so they’re ready for these interactions in real time. TIP: New hires shouldn’t be the only agents receiving training.

Net Promoter Score 95

Net Promoter Score Customer Service Contact Center E-commerce 95

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.

E-commerce 54

E-commerce Social Media Retail Customer Service 54

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive.

Customer Experience 104

Customer Experience E-commerce Technology Technology 104

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. As US Consumers Get More Cautious, Consider These E-commerce Strategies Consumers are getting cautious with their spending.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. As US Consumers Get More Cautious, Consider These E-commerce Strategies Consumers are getting cautious with their spending.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Logicalware

AUGUST 5, 2021

The fear was, in the context of e-commerce, that revenues would be compromised by customers walking away in frustration at the point of purchase if asked to reverify their identity. EU mandated countermeasures also appeared to compromise the goal of effortless customer experiences.

E-commerce 83

E-commerce Omnichannel Finance Engineering 83

Zendesk

FEBRUARY 29, 2024

Route’s strategic integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving the Zendesk interface.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

MattsenKumar

JUNE 18, 2021

Similarly, for e-commerce players, omnichannel expertise can help customers install and operate an imported machine readily because a support agent is taking them through the entire process, which started with customers showing buying interest. For example, when buying insurance, customers ask multiple questions.

Omnichannel 52

Omnichannel E-commerce Customer Service Social Media 52

C3Centricity

APRIL 29, 2020

An excellent article published last month in Forbes entitled “Five Signs That Stores (Not E-Commerce) Are The Future Of Retail” concludes that physical stores are more valuable. Understand social commerce and design targeted initiatives that drive shared experiences, reviews and referrals online.

Retail 71

Retail E-commerce Manufacturing Transportation 71

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive.

Customer Experience 86

Customer Experience E-commerce Technology Technology 86

Beyond Philosophy

JUNE 23, 2015

In one instance, a portal site which runs more than 1,000 websites featuring links to other sites signed up 50,000 registrants in a “Win Up to $4,000″ game. Certainly, the transactional advantages of e-commerce are very appealing. Another sweepstakes program secured 126,000 registrants.

E-commerce 98

E-commerce Retail Customer Acquisition Government 98

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive.

Customer Experience 83

Customer Experience E-commerce Technology Technology 83