Adrian Swinscoe
JUNE 21, 2023
This obituary was written by Nate Sanders, the co-founder and CEO of Artifact, the customer experience forecasting company. The Survey, a long beloved method of gathering […] The post Obituary: The Survey (1920s – 2023) first appeared on Adrian Swinscoe.
Bill Quiseng
JUNE 21, 2023
This June, I present each one of the Three Principles to Build Customer Loyalty. In this third week, here is Principle Three: Be Magnificently Boring! You have been happy that your customers leave satisfied. You have sold them a product or service that meets their wants or needs. Or you solved their problem for them. You were happy because, in the end, they were satisfied.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
JUNE 21, 2023
With countless choices at their fingertips, a strong brand reputation in the eyes of the consumer is crucial to the success of every business. The advantages of a positive business reputation can be seen in increased customer acquisition, greater customer loyalty, trust in your brand, and a boosted performance overall.
Totango
JUNE 21, 2023
We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Advanced by the acquisition and integration of Lou, a digital adoption tool, Totango In-App will allow enterprise businesses to deliver compelling in-product experiences to their users even as they manage the broader customer journey with the Totango platform.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
JUNE 21, 2023
Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the Chief Customer Officer (when they have one). It also sits with the Chief Design Officer (or equivalent). Collaboration between the two leads can have a significant impact on the quality of your CX.
Helpt
JUNE 21, 2023
Introduction We're living in a world that thrives on immediacy and constant connectivity. We expect our issues to be addressed instantly, and downtime is seen as a cardinal sin. In this context, Managed Service Providers (MSPs) have a crucial role to play. They are responsible for managing and resolving technical issues, and their service quality can greatly impact the efficiency and productivity of the businesses they support.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Hodusoft
JUNE 21, 2023
A Complete Guide to Setting Up a Call Center Are you planning to set up a call center? If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center.
Customer Think
JUNE 21, 2023
If the retail industry doesn’t think Mother Earth wants to have a word, it only has to put its ear to the ground. The consequences of epic weather events, including record-breaking droughts, floods and temperature fluctuations, are being recorded in shopper traffic and retail sales. And isn’t it ironic.
Zendesk
JUNE 21, 2023
Sometimes, the best way to market your company is through the very people who use your products or services. Brand advocacy can be a very effective tool for businesses looking to get the word out and expand market reach. There are several different types of brand advocates, all of which can positively impact your business. For example, customer advocates can encourage other individuals to buy from your business by sharing their unbiased experiences.
Customer Think
JUNE 21, 2023
Your brand is in a relationship with your customers. Like any relationship, some of them are healthy while others are not. Unfortunately, people often form codependent or dysfunctional relationships with brands. To help yours be more beneficial than.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InteractionMetrics
JUNE 21, 2023
Bain & Company’s Rob Markey says “no” to customer anonymity. But it’s not so clear. Clients often ask: do we need to allow for customer anonymity in our surveys? Market researchers generally provide the option for customer anonymity so that respondents who might otherwise feel embarrassed or fear reprisal can answer honestly.
Customer Think
JUNE 21, 2023
To regular readers, it’s no surprise that I’m bullish on ecosystems. I’ve long advocated that platform ecosystems solve many of the challenges of an ever-changing, highly-diversified martech landscape. It’s also what I focus on at HubSpot, with the company’s ecosystem of technology partners. (So, yes, I’m biased. But that doesn’t mean I’m wrong.
Zonka Feedback
JUNE 21, 2023
Did you know that 80% of companies believe they deliver exceptional customer experiences, but only 8% of customers actually agree? And the only way businesses can bridge this gap between perception and reality is by listening to their customers. Enough emphasis has been laid on the importance of customer retention in sustaining business success. While acquiring new customers is undeniably important, understanding why existing customers choose to leave can be the key to unlocking remarkable growt
Customer Think
JUNE 21, 2023
Remember the intake form you were asked to complete at a new doctor’s office? Questions like Do you smoke? How often do you exercise? Transactional queries that gather data but inspire no self-reflection; queries asked of everyone, regardless of needs; indifferent questions devoid of care or concern. Mechanical. Transactional.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Logicalware
JUNE 21, 2023
Research shows email remains the preferred support channel for customers after phone [1]. Offering support via email, however, can feel daunting and disorganised for customers. Challenges in delivering efficient support via email With communication spread across inboxes and a variety of subject lines from multiple sources, customers can struggle to find the most relevant or the most up-to-date emails.
Comm100
JUNE 21, 2023
Yield rates at colleges in North America vary incredibly widely, but it is one of (if not the most) important metrics for admissions and recruitment teams to track. Yield rate – the percentage of admitted students who go on to enroll in a school – is often held up as a sign of a school’s attractiveness and reputation. If high, it can indicate students are keen to join the school once they receive an offer.
The DiJulius Group
JUNE 21, 2023
What’s the secret to building lifelong relationships and turning bad luck into good fortune? Join John as he chats with the incredibly likable Eddie Cheyfitz. Eddie shares his inspiring journey from working in a grocery store to becoming a successful sales executive and eventually founding his nonprofit, Believe in Dreams. Eddie reveals the power of.
DMG Consulting
JUNE 21, 2023
MEDIA ALERT DMG Consulting Releases 2023 Contact Center as a Service Worldwide Market Share Report CCaaS remains one of the fastest-growing sectors in the contact center technology market Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services What: Releases 2023 Contact Center as a Service Worldwide Market Share Report When: Today, 7 June 2023 Where: Available at the DMG Consulting online store Background: DMG C
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Knowmax
JUNE 21, 2023
First Time Fix Rate (FTFR) measures the % of successful problem resolutions during the initial visit, avoiding returns for extra repairs.
CX Network
JUNE 21, 2023
Because true loyalty is earned not bought, this CX Network guide showcases four ways to secure repeat business from your customer base
MyCustomer Experience
JUNE 21, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
Customer Think
JUNE 21, 2023
The Academy is focused on the pragmatic application of AI-infused KM to create business value
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
MyCustomer Experience
JUNE 21, 2023
This post was triggered by a recent experience I had on the tube train in London. At the time it surprised me but, as I had time to reflect.
Customer Think
JUNE 21, 2023
New generative AI search feature delivers quick and transparent answers with clickable links to source documents for easy fact-checking
Uplifting Service
JUNE 21, 2023
[link] It’s time to acknowledge an important truth – business can and should do more. For decades, profit and shareholder value have reigned supreme as the top priorities of most businesses. The result has been lots of wealth, productivity, and technological advances… but often at the expense of the very customers, employees, and communities that the business depends on for its existence.
Customer Think
JUNE 21, 2023
Organizational change in the modern era cannot be created and seen as a single episode of activity; instead, it requires adaptability and agility rather than staged or phased approaches or frameworks. The notion that change can be planned and managed as a distinct episode of activity is obsolete for many businesses.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Expert insights. Personalized for you.
190 
Let's personalize your content