Callminer
AUGUST 15, 2023
Forrester Research has named CallMiner the Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 report, receiving top scores in current offering and strategy.
C3Centricity
AUGUST 15, 2023
Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks […] The post Providing Amazing Customer Journeys by Leveraging the Power of Technology first appeared on c3centricity.
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Customer Think
AUGUST 15, 2023
Finance is a sector of the economy that’s poised to benefit greatly from the adoption of AI, especially when it comes to Financial Technology or FinTech.
ECXO
AUGUST 15, 2023
You’ve probably heard of digital twins and may be wondering, what is a digital twin and is it applicable to marketing? The concept of digital twins first came about in manufacturing in the early 2000s, where simulations of manufacturing systems, machines, and processes are created for the purposes of predictive maintenance or quality control. As with most breakthrough concepts, the idea of digital twins has made it out of manufacturing and into marketing and customer engagement.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Fonolo
AUGUST 15, 2023
When it comes to demystifying call center metrics, ‘occupancy rate’ shouldn’t be forgotten. Occupancy rate is basically a measure of how “busy” call center agents are when they are at work. It is sometimes referred to as “utilization rate.” You might think a simpler measurement like “call per hour” would answer this same question. But as is often the case with call centers, things get complicated quickly.
Customer Think
AUGUST 15, 2023
Having a loyal customer base is a dream come true for any business. A loyal customer not only sticks with you through thick and thin but also helps you attract new leads and paves the way for you to grow your business.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
AUGUST 15, 2023
Note - this story is a sample from the freshly released Third Edition of Great Demo!Too Complicated – A Demo Horror StoryOrSnatching Defeat from the Jaws of VictoryA few years ago, while teaching a Great Demo! Workshop, I presented a slide that l.
Experience Investigators
AUGUST 15, 2023
❔"How do you find the budget for customer experience initiatives, and who owns it? And how do other companies do this?"❔Customer experience is not just a 'nice to have,' even though that's how it's viewed in many organizations. It really is a must-have in today's competitive, digital world. Custo.
Customer Think
AUGUST 15, 2023
Damien is “In A Pickle.” His organization’s delivery stats tell them that they’re doing quite well. But when they do customer survey data, the customers don’t think they are. So, Damien wants to know why there is a discrepancy. The problem here is perception. The internal perception is shipping is going great, but the customers’ […] The post The Struggle to Unravel the Truth Behind Customer’s Perception and Reality appeared first on Beyond Philosophy.
MyCustomer Experience
AUGUST 15, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
CX Network
AUGUST 15, 2023
How brands across APAC are driving omnichannel advances to improve customer retention and loyalty
Customer Think
AUGUST 15, 2023
In today’s fast-paced and ever-changing business landscape, staying ahead of the competition requires organizations to embrace innovative technologies that can enhance customer experience. As customer expectations evolve, businesses must adapt to deliver fast, personalized, and convenient experiences across all communication channels. AI is a powerful tool that’s gaining momentum in the realm of CX.
CX Network
AUGUST 15, 2023
Lessons on automation from FedEx, Rolls-Royce and Untied Airlines from All Access: CX Automation
Customer Think
AUGUST 15, 2023
Did you know that the median NPS (Net Promoter Score) for telco was the lowest among all industries with customer retention rate in the bottom half of all benchmarked industries? (Source: Customer Gauge). Some more data on telco CX: 1.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
SurveySensum
AUGUST 15, 2023
In today’s competitive market when we talk about customer experience, we’re not just talking about flashy features or catchy ads. It’s about how smoothly customers can use your products, access your services, and get help when they need it. This is where the Customer Effort Score (CES) steps in. CES is a metric designed to gauge the level of effort customers have to put forth when engaging with your company.
Customer Think
AUGUST 15, 2023
Introduction In today’s rapidly evolving business landscape, delivering exceptional customer experiences is no longer just a competitive advantage; it’s a necessity. Enter customer journey orchestration, a strategic approach that has gained significant traction in the Asia Pacific region and beyond.
SugarCRM
AUGUST 15, 2023
Mid-market companies are keen to know all the details around their sales pipeline, which means Sales and marketing teams must act based on any movement or changes to reach their goals. These companies also need intelligent solutions at their fingertips in order to understand and track the necessary KPIs to measure the progress of their businesses. There are several challenges customers commonly experience in their efforts to maintain accurate sales forecasts.
Customer Think
AUGUST 15, 2023
Customer retention is essential for the long-term success of any business. We all know that happy customers are more likely to make repeat purchases, provide positive reviews, and refer others to your business. But how do you keep customers happy? Here are some of the best strategies to retain your customers.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
AUGUST 15, 2023
Did you ever wonder what happens behind the scenes with prospects after you’ve made a connection, given a great pitch, or delivered an engaging presentation? Why they don’t return your calls or call with an order? The silence has nothing to do with your solution.
Customer Think
AUGUST 15, 2023
I’m somewhat of a sports junkie with a keen interest in watching sports of all kinds. For me, sports are my reality TV because of their authentic and unscripted events. Live coverage in particular adds to my experience by providing context and flavor.
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