Customer Think
MAY 4, 2023
The recent pullback in headcount and spending at technology companies has put a big dent in marketing team budgets. We’re seeing this impact spread beyond the tech sector, squeezing marketing spend across industries. At the same time, consumers are demanding more personalized experiences, which requires investment in better marketing approaches.
Execs In The Know
MAY 4, 2023
woom Bikes are the epitome of awesomeness in the world of two-wheeled wonders! These exceptional bicycles have taken the market by storm, capturing the hearts and imaginations of children and parents alike. The brand specializes in designing and manufacturing high-quality bicycles for children. Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. woom was founded by two dads in a garage in Vienna, Austria i
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
MAY 4, 2023
Technology is getting more incorporated into our daily lives in today’s environment. With this comes the ability to not only make our lives easier but also to make a beneficial impact on the environment.
Zendesk
MAY 4, 2023
Zendesk Relate is happening in just a few days. I’m attending in person on May 10 in San Francisco, and I’m excited to learn more about where the customer experience is heading. The great news is that you don’t have to be in San Francisco to join me—the opening keynote will be broadcast across five different time zones, so you can register for the one that works best for you.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Beyond Philosophy
MAY 4, 2023
Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. After over two decades with my global Customer Experience consultancy, it occurred to me that I have a lot of advice on the topic, which I boiled down into the 10 rules for building a successful consultancy. So, let’s look at the rules first and then dive deeper into what I mean by them. 10 Rules for Building a Successful Consultancy Be brave and be committed.
Customer Think
MAY 4, 2023
My first brush with what was then called customer satisfaction was with a mega B2B firm in financial services. Both the CEO and President were Harvard-trained economists, not exactly lightweights.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
MAY 4, 2023
Bob Passikoff of Brand Keys stated that “For Wall Street it (Brand Disappointment) was about missing expectations regarding new subscriptions and new customers. And the brand disappointment thereof, with a forecast below analyst expectations and estimates for the next three months.” Brand disappointment leads also to value disappointment, value starvation and value destruction.
ProProfs
MAY 4, 2023
Did you know that almost two-thirds of U.S. employees are disengaged ? This is according to the 2021 Gallup survey for employee engagement , which also revealed that as many as 14% of the employees actually go out of their way to hurt their organization. Is your company also facing the woes of employee disengagement? If yes, we have great news for you.
Customer Think
MAY 4, 2023
It’s the age-old mantra: “Provide great service and customers will come.” But is that really true? In this article, we’ll explore why relying solely on great service is actually a trap that could lead to the downfall of your business. Here are 4 Reason.
Zonka Feedback
MAY 4, 2023
"Customer experience" describes the overall impression customers have with a company, from the initial contact through all points of interaction. Throughout all stages of the buyer's journey, customer experience plays a significant role in driving loyalty, retention, and repeat business.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Comm100
MAY 4, 2023
Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one factor that can be lost within digital banking which many customers still long for. Personal, human interactions. This is where live chat comes in. Live chat allows banks and other financial institutions to bring the personal touch back into virtual interactions.
cxservice360
MAY 4, 2023
A company’s success hinges on maintaining happy customers in today’s competitive business environment. Using chatbots is one approach to guarantee happy consumers all the time. The post 8 Unique Uses of Chatbots that Enhance the Customer Experience appeared first on CXService360.
CallCare
MAY 4, 2023
Businesses of all sizes should have a disaster recovery plan in place, even if it’s only very basic. Planning for worse-case scenarios has become even more important than ever following the COVID-19 pandemic. This unprecedented global crisis had a major impact across multiple industries, forcing many companies to pivot operations almost overnight. In this guide, we’ll run through how to effectively plan for disaster recovery.
Intercom
MAY 4, 2023
Some businesses seem to have mastered the art of exceptional customer service. What is their secret? As customer expectations continue to rise and businesses compete ever more for their attention and loyalty, delivering exceptional service is no longer just a nice-to-have – it’s an absolute necessity. The question is, what does it take to create a culture that delivers those experiences?
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CX Network
MAY 4, 2023
As more customer journeys become digital-first, CX Network examines how organizations can manage and orchestrate the customer journey between channels
Zonka Feedback
MAY 4, 2023
Looking for ways to win back canceled customers? Collect Subscription Cancellation Feedback and unlock the secret to increased customer retention.
Knowmax
MAY 4, 2023
The post Guided Knowledge for CX Transformation: Jupiter’s Success Story appeared first on Knowmax.
SugarCRM
MAY 4, 2023
It’s no surprise that in today’s age of business, the increase in remote work has resulted in companies having to invest greater amounts of time and money into digital communication solutions and technology due to the rise in digitally-driven workplaces. Strategic alignment between your business and IT is crucial if you want to make sure the technology supports the company’s strategy as well as it possibly can.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
RateMyService
MAY 4, 2023
Overcoming cultural barriers to delivering consistent customer experiences [link] Culture is recognised as a significant barrier to delivering a consistent customer experience. Various companies we have worked with describe their frustrations with different departments working in silos and customer experience being a front-line problem only. Every company has silos, whether organisational, hierarchical or channel.
SugarCRM
MAY 4, 2023
It’s no surprise that in today’s age of business, the increase in remote work has resulted in companies having to invest greater amounts of time and money into digital communication solutions due to the rise in technologically-driven workplaces. Strategic alignment between your business and IT is crucial if you want to make sure the technology supports the company’s strategy as well as it possibly can.
SugarCRM
MAY 4, 2023
It’s no surprise that in today’s age of business, the increase in remote work has resulted in companies having to invest greater amounts of time and money into digital communication solutions due to the rise in technologically-driven workplaces. Strategic alignment between your business and IT is crucial if you want to make sure the technology supports the company’s strategy as well as it possibly can.
Expert insights. Personalized for you.
122 
Let's personalize your content