Inside Customer Service
JULY 22, 2021
The boarded up windows were a bad sign. This isn't the way a guest wants to arrive at a hotel. I pulled on the lobby door, but it was locked. Is this thing even open? An employee saw me pulling on the door and let me in. The hotel was open, but undergoing renovations. I really liked the hotel’s restaurant, but that was closed, too. I might have stayed somewhere else if I had known ahead of time.
Fonolo
JULY 22, 2021
Every company needs strong customer service to set them apart from its competitors. After all, customers are more loyal to businesses that treat them with respect, kindness and that support their needs. Customer service in a contact center is especially important. Most call center agents are familiar with the rage of angry customers, frustrated with long wait times, and other problems.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
JULY 22, 2021
Photo credit: Twenty20 Email newsletters are in again. Look around you – everyone is trying to get your email address and add you to their list. The business-to-business (B2B) space isn’t any different, with B2B newsletters thriving in the past year. Not getting the engagement you were hoping for? There may be simple things you […].
Beyond Philosophy
JULY 22, 2021
I have been engaging with Clubhouse, a social networking app where people can chat about shared interests. One of the great things about Clubhouse is you can have exciting debates. For example, one of the recent debates asked the question, is Customer Experience the new marketing? . We had a guest on a recent podcast, author and keynote speaker Stacy Sherman, to discuss this issue.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
JULY 22, 2021
In layman terms, Quick Response (QR) codes are the world’s modern intake of barcodes. They contain a tremendous amount of heterogeneous information in comparison to the limited uniform data of traditional scannable codes. In the past decade, the application of QR codes has pervaded various industries, including adoption for use in multifarious operations and processes […].
Ameyo Callversations
JULY 22, 2021
Until a few years ago, several companies and BPOs treated their contact center division as an entity that managed superior customer service and nothing more or less. The work of contact centers would be to resolve customer queries and offer solutions to the customers for their problems, for instance, troubleshooting of product-related problems, resolving disputes, etc.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CX Network
JULY 22, 2021
Winner of Best Use of Insight and Analytics at the CX Elite Awards 2021, NatWest, shares tips for seamless data migration.
Customer Think
JULY 22, 2021
Conversion-oriented marketing has its obvious draws. Near-term sales translate to immediate ROI—something marketers are facing increasing pressure to secure amid the ever-shortening CMO tenures and tightening corporate budgets. Especially during the pandemic, many brands slammed the brakes on upper-funnel tactics in favor of conversion-oriented campaigns to cut spending and keep business afloat.
cxservice360
JULY 22, 2021
While there has always been value in diversity, it has only been in the last few decades that businesses have sought to embrace it. Whether due to conscious discrimination or unconscious bias resulting from a deeply rooted culture of ableism, company leaders were in no hurry to make meaningful and lasting change. In many cases, Read more. The post Why Create a Business Inclusive of People With Disabilities appeared first on CXService360 - Customer Service Articles, Stories and more.
Customer Think
JULY 22, 2021
Customer experience is one of those tricky things to get right. It’s even harder when recovering from a global pandemic. Before COVID-19 forced everything online, companies struggled to deliver valuable digital experiences. While digital transformation was expedited, mostly out of necessity to adapt to the pandemic reality, many businesses still missed key opportunities to not […].
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
MattsenKumar
JULY 22, 2021
As new internet platforms rush to grab markets and customers across the Americas, Asia, Europe, and the Middle East, the industry of delivering restaurant meals to the home is experiencing fast change. Even though these new Internet platforms are garnering significant investment and high valuations, there is a lack of genuine knowledge about market dynamics, growth potential, and user behavior.
Customer Think
JULY 22, 2021
Everyone is aware of Artificial Intelligence and its contribution to every industry. The work has transformed after Artificial Intelligence, and the latest technology has made every job/work seamlessly. Now, it is likely to hear a remarkable thing about AI, as there is certainly no doubt of testimonies in this situation. Most significantly, increases in AI […].
MyCustomer Experience
JULY 22, 2021
SDr. Graham Hill This is part of a series on 'Rethinking the Service Experience'. Designers have a range of different tools to improve the. 22nd Jul 2021. By Dr. Graham Hill Associate Director.
Customer Think
JULY 22, 2021
Deal Adds CCaaS Platform, Sales and Service Operations in Europe, Africa and Latin America to Broadvoice’s High-Growth North American Operations.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Qualtrics
JULY 22, 2021
The pandemic changed the digital work experience forever. For more than a year, the only way many teams have been able to onboard new team members, interact with colleagues, or get things done at work is through technology. It’s why over the past year, we’ve seen IT and technology experiences become inseparable from employee engagement and the HR experience, especially as it relates to the future of work and employee services.
MyCustomer Experience
JULY 22, 2021
IMy colleague Mike Orlic recently wrote about the future of the insurance industry and I found it really interesting that he focused less on. 22nd Jul 2021. By Iain Banks Group Vice President.
Knowmax
JULY 22, 2021
How do decision trees help decrease contact center operational costs?
Qualtrics
JULY 22, 2021
Learn why customer relationship measurement (CRM) isn’t enough - and why customer relationship health management is the new way to create impactful experiences. Customer relationships form the heart of any business, but how these relationships are managed is still a point of contention for many brands. Whilst many monitor the interactions and subsequent experience a customer has, going one step further to actively manage these relationships is a challenge many companies fail to address.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
SugarCRM
JULY 22, 2021
Customer experience isn’t optional, even if you don’t follow market trends, your customers are leading the way into this new reality. It’s not enough to just focus on customer experience within your organization, you need more. A customer experience strategy can mean the difference between haphazard luck and continued growth. What is a Customer Experience Strategy?
Qualtrics
JULY 22, 2021
Certified Questions prepare organizations to be inclusive and exhaustive, without exhausting your targeted audience. In the world of research, it has become imperative that we capture the right voices. Traditionally, identifying those voices was performed by researchers through the use of demographics questions. Fast forward to today, technology enables any user to ask questions of anyone.
Sprinklr
JULY 22, 2021
From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow.
Sprinklr
JULY 22, 2021
After a year-long delay and amid the ongoing global COVID-19 pandemic, the Tokyo Summer Olympics will be well underway by the time you read this, where the greatest athletes from across the globe will compete on the world stage for medals, glory, and the history books. And, maybe, their achievement is so spectacular, it becomes a viral moment of “social gold” as well.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Expert insights. Personalized for you.
147 
Let's personalize your content