Adrian Swinscoe
JULY 17, 2023
This is a guest post from Ben Mercer at Leisure Lakes Bikes. The Tour De France, which sees its 110th outing this summer (July 1-23), has […] The post Microexcellence: What can marginal gains and the Tour de France teach us? first appeared on Adrian Swinscoe.
Callminer
JULY 19, 2023
Learn how to manage the rollout of an AI-powered conversation intelligence solution to maximize ROI in the first 90 days.
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Beyond Philosophy
JULY 20, 2023
I was at a drugstore standing before the vitamin shelves the other day. There are hundreds of bloody vitamin options. It got me thinking about how these various vitamin companies differentiate themselves and how that applies to non-vitamin-providing organizations, too. (To be fair, one vitamin bottle caught my attention. In large text, it read “Chillax.” But I will get back to that in a minute.
Customer Think
JULY 20, 2023
Introduction In the competitive eCommerce world, capturing your audience’s attention is vital. With countless brands vying for their attention, how can you stand out from the crowd and make a lasting impression? The solution lies in influencer marketing – that is revolutionizing the way eCommerce brands connect with their audience.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
TeamSupport
JULY 20, 2023
Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. However, support teams often encounter difficulties when using Jira, the popular project management and issue tracking tool. Recognizing these struggles, we here at TeamSupport are proud to launch a groundbreaking enhancement to our Jira integration.
Callminer
JULY 17, 2023
Speech analytics in the call center is a new, innovative application of AI and has become a crucial tool for businesses seeking to improve customer service.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JULY 18, 2023
Thankfully, not many people are familiar with the condition when you realize that a force majeure situation can happen that you’ve never been in, you have over 350 people on staff, and you’re committed to over 200 clients at a time.
Hodusoft
JULY 19, 2023
In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls. Choosing the right inbound call center software can help businesses in improving customer satisfaction, reducing wait times, and increasing operational efficiency.
Beyond Philosophy
JULY 15, 2023
Have you ever noticed how many vitamin options there are at a drug store? If not, you should know there are hundreds. It is bloody overwhelming. All these vitamins got us thinking about differentiation. If your product isn’t that different from another, like a B-12 vitamin, how do you differentiate yourself from the competition? Vitamin companies are not alone here.
Fonolo
JULY 20, 2023
Call-backs are an excellent tool that can benefit both customers and businesses – when they’re designed and implemented correctly. It’s important to understand that call-back products using algorithms and estimated wait times often come up short, leaving customers waiting on hold a second time. Fonolo Saves Credit Union from Cisco Call-Back Chaos Superior call-back technology does the job right: smooths out call spikes, keeps customers off hold, and offers reliable, real-time
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
JULY 17, 2023
Did you know that a strategically planned email marketing campaign can yield an ROI of up to 4400%? This makes email marketing one of the most effective marketing tactics to reach out and connect with your customers.
CSAT.AI
JULY 19, 2023
Reports show that empathy started declining even before the pandemic. This year, the 2023 Customer Rage Survey indicates customers are experiencing more problems and 79% will complain about them. Not only are performers like Harry Styles and Pink having objects thrown at them on stage , your agents have abuse thrown at them regularly. There are ways to support agents even with consumer rage on the rise. 1) Reduce Consumer Problems One of the reasons customers are angry according to the 2023 Cus
ClearAction
JULY 20, 2023
Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. AI is hot. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed.
C3Centricity
JULY 20, 2023
It’s time to move from customer satisfaction to customer delight. After all, no one wants to be good when they can be […] The post From Good to Extraordinary: Ignite Your Business with Personalized Customer Delight first appeared on c3centricity.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
JULY 21, 2023
As a manager or business owner, it’s essential to recognize the value of your employees and create an environment where they feel appreciated and valued. When employees feel undervalued, it can lead to decreased morale, productivity, and ultimately, higher turnover rates.
DMG Consulting
JULY 19, 2023
Donna Fluss provides insight on quantifying benefits for a contact center technology investment Donna Fluss July 19, 2023 There’s not one answer to this common question since it varies from company to company. Hear what Donna thinks is of critical importance when considering the quantification. The post Donna Fluss provides insight on quantifying benefits for a contact center technology investment appeared first on DMG Consulting.
eglobalis
JULY 19, 2023
From here to affinity – how to build customer centricity in professional services The post From here to affinity – how to build client centricity in professional services appeared first on Eglobalis.
Comm100
JULY 20, 2023
In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest AI tech to make its mark around the world, and it has the potential to transform higher education – for good and for bad. While there are dangers to ChatGPT , there are also many ways that it can be used to schools’ advantage.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Think
JULY 21, 2023
The metaverse holds the promise of substantial reductions in carbon emissions, whether through the substitution of physical goods with digital ones, replacing real-world presence with virtual interactions, or digital twins that will help us optimise the physical world — from the planet to individual humans.
Zonka Feedback
JULY 21, 2023
Are you struggling to make sense of your survey response data? Learn how to analyze your survey results and leverage Customer Feedback data to make effective business decisions. Customer Feedback is an essential element for every business that helps them to serve the customers in the best possible way and foster Customer Satisfaction. Customer Feedback Surveys are the best way to collect feedback from your customers.
CallCare
JULY 21, 2023
AI isn’t just a hot topic right now across the customer service industry; it’s the topic. The rapid advancements in this technology seen over recent years have taken many businesses by surprise, leaving them unsure how best to harness its power without experiencing the problems that AI can undoubtedly cause if it’s not used wisely. In this post, we outline exactly what AI is, why it’s important and how you can use it to enhance the customer experience.
SixteenVentures
JULY 20, 2023
Any seasoned leader in Customer Success knows that balancing the right resources and setting the proper groundwork is crucial to effective customer management. As a newly appointed head of Customer Success, you might be asking yourself, “What should I consider when allocating customers to my CSMs?” While seemingly straightforward, there are many layers to this […] The post Unlocking Potential: How to Allocate Customers to CSMs appeared first on Customer-centric Growth by Lincol
Speaker: Blackberry, OSS Consultants, & Revenera
Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?
Customer Think
JULY 21, 2023
Years ago, I wrote an article that was syndicated on the Business2Community site. In that article, I mentioned the importance of proper employee onboarding. Someone commented on the article with outrage, saying that I was making up new words and that t.
Zonka Feedback
JULY 21, 2023
Looking for ways to delight your online buyers? Here are some customer service stratgies that online retailers can implement to improve their overall customer experience. In the world of eCommerce, where endless virtual aisles provide buyers with an array of choices at the click of a button, customer service has emerged as a strong differentiator. Today, every online retailer knows that it takes more than just a beautiful website and stunning products to convert modern shoppers.
Zendesk
JULY 19, 2023
There’s no rule that says B2B startups can only work with small businesses—take it from Arvind Jain, who has been competing for enterprise business since he founded Glean. Jain founded Glean in 2019 as an AI-powered workplace search engine designed to help employees browse their company apps to find the information they need and boost productivity. Given how quickly company tech stacks can get complicated and siloed, the opportunity for a solution was definitely there.
RateMyService
JULY 19, 2023
A path to boosting workforce productivity source: Gallup The world of work is transforming, with organizations grappling with the challenges of an evolving business landscape. Amidst these changes, employee experience stands out as a critical driver of success. Gallup’s State of the Global Workplace 2023 Report reveals a concerning reality for Kenyan businesses: 83% of respondents are disengaged and detached from their workplace. source: Gallup Thriving: These employees find their work meaningfu
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
JULY 17, 2023
At the end of 2022, nearly two-thirds of marketers agreed that social listening had increased in value over the past year, according to Hootsuite. But what is it, and why is it so important?
Zonka Feedback
JULY 19, 2023
Looking for a more powerful and comprehensive alternative to Hotjar? Here are some of the most powerful Hotjar alternatives you can switch to in 2023! When it comes to analyzing user behavior, optimizing conversions, and improving the overall user experience on your website or application, Hotjar has long been a popular choice. Started in 2014, Hotjar offers a comprehensive suite of features, helping businesses make data-driven decisions to improve conversions and enhance the overall user journe
The DiJulius Group
JULY 19, 2023
Prepare to harness your potential and rip through barriers that have held you back. Get ready to learn from high-performance coach, speaker, author, and founder of multiple coaching programs, Brett Eaton, as he guides us through his unique strategies that have propelled countless clients toward their greatest achievements. Brett’s approach to high-performance coaching, grounded in.
Qmatic
JULY 18, 2023
Why are appointment scheduling systems more important than ever and what do you need to know about them? Customer behaviors are constantly changing, and it is important for businesses and service providers to stay on top of these dynamic changes to be able to meet new customer demands. Easy accessibility to products and services and multiple options for booking or attaining them is a customer behavior that is spreading to more industries on a global scale.
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JUST RELEASED! New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement. Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall exper
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