Customer Bliss

AUGUST 18, 2015

To enable a new state of customer listening, take these three actions: 1. Collect feedback from multiple sources to tell the comprehensive story of customers’ lives. When multiple sources of feedback point to the same issue or opportunity, you’ll see the company debate halt. There is power in convergence.

Gaming 86

Gaming 86

InteractionMetrics

AUGUST 18, 2023

  Customer interaction is the lifeblood of any company. It includes associates answering customers’ questions, staff engaging with prospects at the conference booth, and onboarding new customers. In short, customer interaction extends throughout the entire customer journey. I get quite a few.

Net Promoter Score 52

Net Promoter Score Customer Feedback Customer Satisfaction Start-ups 52

Zendesk

JUNE 11, 2021

But not every lead that enters the top of your sales funnel will come out the other end as a customer—there’s bound to be some pretty significant spillage along the way. That doesn’t mean your sales and marketing teams should settle for a slow drip of conversions, though. The concept of a “sales funnel” is a little misleading.

Sales 86

Sales Social Media B2B CRM 86

Customer Bliss

MARCH 12, 2015

Often when a company talks about “listening” to customers, that notion is immediately collapsed into a “voice of the customer” (VOC) program. Think of “make them listen” as “make customers human.”. This means finding new and disruptive ways to engage your executives and the ranks of your company.

VOC 77

VOC Voice of the Customer CX 77

Customer Bliss

MARCH 10, 2016

Optimizing customer feedback is one of the most straightforward ways to gain momentum for customer focus. You only need to engage active leadership listening and direct the organization to hear your customers’ stories. ALIGN THE LEADERSHIP TEAM: Leaders commit to a united one-company listening path.

CX 61

CX Customer Survey Customer Feedback Customer Experience 61

C3Centricity

JULY 8, 2020

What makes a website great for your customers? What makes a website great for your potential customers? One that encourages current and potential customers to both see and engage with your content. And hopefully buy your products and services too! 9 Essentials of a Customer Centric Website.

Entertainment 83

Entertainment Social Media Real Estate Gaming 83

Comm100

MARCH 16, 2022

The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction score of 8.3 All this makes providing the very best customer service in government no easy feat. McKinsey and Company, The global case for customer experience in government.

Government 80

Government Customer Service Compliance CX 80

Customer Bliss

SEPTEMBER 8, 2016

Within my five-competency customer experience framework , I often call No. 1 — honor and manage customers as assets — the “clincher competency.” ” This is where you begin to move customers away from being perceived as a cost center and towards being perceived as assets. It’s your narrative.

Education 56

Education Customer Relationship Customer Experience Customer Retention 56

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Beyond Philosophy

JULY 5, 2017

I was shopping for a graduation card the other day, and all of them seemed to say something like this: “Dream big and reach for the stars, your goals are within reach and you are on your way to an amazing future.”. instead of a bunch of vaguely inspirational words reminding me how far I had yet to go. Sorry, it can’t be done.

Start-ups 129

Start-ups Customer Experience Sales 129

Experience Investigators

APRIL 14, 2020

COVID-19 and the ongoing fallout from it — remote teams, changing budgets, new family dynamics — are competing for your attention, but don’t let your journey map collect dust right now. It’s one of the most useful tools you have in your customer experience toolbox at this moment.

Customer Journey Map 136

Customer Journey Map Start-ups Touchpoint Social Media 136

CSAT.AI

JULY 27, 2022

Don’t underestimate the power of the empathy metric in customer service. Empathy metric in customer service Manage empathy fatigue Avoid inauthentic empathy The power of empathy. Empathy Metric in Customer Service. Emotion affects experience, and your customers are no different. T hey need to work together.

Customer Service 83

Customer Service NPS CX Customer Relationship 83

Intercom, Inc.

SEPTEMBER 8, 2021

At Slack, she rose through the ranks from an Account Executive to a Senior Enterprise Leader, and by the time she left Slack six years later, their revenue had grown from about $12 million in ARR to more than a billion dollars. Here are some of our favorite takeaways from the conversation: 1. Look for the team players.

Sales 118

Sales Start-ups Non-Profits Finance 118

Intercom, Inc.

MARCH 19, 2019

Even the best businesses in the world lose customers. That’s why you need to find a strategy to steadily bring in new customers in order to survive – and thrive. Without a strategy to acquire customers, it’s easy to keep doing what seems to be working without examining how effective your approach truly is.

Customer Acquisition 166

Customer Acquisition Social Media Engineering Start-ups 166

Zendesk

FEBRUARY 17, 2022

You see a flyer on your office’s bulletin board promoting a studio that just opened a few blocks away. Just because a consumer enters your store or website doesn’t mean you’ve secured their business. Just because a consumer enters your store or website doesn’t mean you’ve secured their business. What is a lead magnet?

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Intercom

DECEMBER 14, 2023

That transformative power is most evident in the customer service space. This was the year we launched our breakthrough GPT-powered chatbot, Fin , capable of instantly resolving up to 50% of customer queries. When ChatGPT made its grand entrance, it shook the entire tech industry to its core. I’m Liam Geraghty.

AI 98

AI Start-ups Legal Technology 98

Intercom, Inc.

MARCH 29, 2018

His team works with companies ranging from tech giants like Amazon, Uber and Salesforce to Series A stage up-and-comers as they try to acquire more customers. Our chat covers why content is a channel worthy of early investment, the tactics he sees as underutilized, when to ask your audience for something in return, and more.

Start-ups 192

Start-ups Engineering Gaming Direct Marketing 192