Transcosmos

FEBRUARY 5, 2019

With fast-paced innovations in tech, the outsourcing industry is poised to evolve, too. As the name implies, robotic process automation (RPA) is a technology that deploys bots with artificial intelligence and machine learning capabilities to perform recurring tasks through automation. The Google App Engine is an example of PaaS.

Artificial Intelligence 52

Artificial Intelligence Data Entry Engineering Technology 52

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. Is this wave of innovation any different from past waves? We can’t say it caught us by surprise.

Customer Service 64

Customer Service AI Machine Learning Technology 64

CSAT.AI

FEBRUARY 27, 2019

The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. ( Consumer contact now includes email, online chat, social media outlets and even online video/audio support. Enter the Net – The Internet Boom. APIs and AI have worked together too.

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

Aquire

FEBRUARY 2, 2022

An added benefit of knowledge bases is that each article is discoverable from search engines, contributing to your site’s SEO (search engine optimization) efforts. They use technologies like natural language processing (NLP) and machine learning to answer questions and learn from user conversations.

Omnichannel 52

Omnichannel Engineering AI Machine Learning 52

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

DECEMBER 12, 2018

The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. Buffer – social media publishing. Buffer allows you to manage your entire social media strategy from one place and collect reports from across your networks.

Technology 223

Technology Technology B2C B2B 223

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers.

Retail 52

Retail Customer Feedback CX Social Media 52

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. SAS – SAS Customer Intelligence 360 offers adaptive planning, journey activation and a real-time decision engine to create personalised, moments-based CX at scale. They want to be seen as individuals.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Qualtrics

OCTOBER 6, 2021

They look to signals like growth metrics, competitive innovation, employee productivity, etc. For example, a bank could use Experience ID to gather feedback a customer has shared through the company's mobile app, on a call with customer support, and on social media. to define their product, business, and people strategies.

Social Media 26

Social Media Machine Learning Touchpoint Healthcare 26

Qualtrics

JULY 8, 2021

As organizations around the world look to re-think the experiences they deliver moving forward, we’re excited to announce DesignXM — a powerful new research and testing engine for experience design to help organizations design the experiences people want next.

Machine Learning 26

Machine Learning Engineering Social Media Technology 26

Intercom, Inc.

AUGUST 25, 2022

Fake news isn’t a recent phenomenon, but social media platforms have provided the perfect echo chamber for them to fester and spread at an unprecedented magnitude and with very real-life consequences. But traditional fact-checking and automated content filters are no match for the power behind disinformation and misinformation.

Social Media 208

Social Media Machine Learning Start-ups Government 208