Zendesk

OCTOBER 20, 2023

Our guide provides tools and tips to help you create an effective customer service plan. How to create a customer service plan in 8 steps Customer service plan examples Customer service plan benefits Best practices for creating a customer service plan Customer service plan template What is a customer service plan?

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Experience Investigators

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. What’s the difference?

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

Fonolo

AUGUST 4, 2020

Here’s your complete guide to improving customer perception of your business. Here’s your complete guide to improving customer perception of your business. How customers perceive your brand is essential to your success. It’s clear that how customers perceive your brand is essential to your success.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Callminer

DECEMBER 1, 2021

Read our blog for tips and best practices to choosing and buying the best omnichannel customer service software for your business.

Customer Service 182

Customer Service Omnichannel 182

Zendesk

MAY 11, 2022

How can businesses scale support and stay agile through change? The post Your how-to guide to growing with the Zendesk Suite appeared first on Zendesk. But while businesses felt the strain, customers didn’t lower their expectations–if anything, they raised the bar.

Customer Service 75

Customer Service 75

Callminer

JULY 28, 2021

Call center management software makes it possible to optimize and improve a growing contact center. Here are tips that help you choose the best software for your own contact center.

Contact Center 182

Contact Center 182

Zendesk

DECEMBER 22, 2021

In this piece, we’ll cover everything you need to know about building sales scripts: what a sales script is, how to write one that works, and how to apply scripts to situations outside of cold calling. A sales script is a written dialogue or guide used by sales representatives during interactions with prospective customers.

Sales 98

Sales CRM Start-ups Gaming 98

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking measures where and how your organization stands against your competitors. To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. Identify industry trends and top-performing content. Manual data collection.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Lumoa

SEPTEMBER 8, 2020

Do you remember punch cards? They were often a staple of sandwich shops and ice cream parlors. After so many visits, you would be the lucky recipient of a free item. What a thrill it was to present your fully punched card, then immediately start on the next. Simpler times, right? Measuring customer loyalty these days is a little more complex.

Customer Loyalty 83

Customer Loyalty NPS Net Promoter Score Start-ups 83

Intercom, Inc.

AUGUST 10, 2020

Rippl is an excellent example of privacy by design, with simple and clear communication to users about how their information is handled,” said Edwards. “I Business owners had lots of questions about how they should reopen, what the government expected of them, and so much more – Intercom saved us”. A race against time.

Government 197

Government Legal 197

Hodusoft

MARCH 22, 2023

How to Start a Call Center: A Complete Guide Are you considering opening a call center? Here’s a complete guide to help you how to go about it. If there is a good time to start, it is now. That’s because, despite the rising competition, the global call center industry is growing at a rapid pace. billion in 2020.

E-commerce 52

E-commerce Start-ups CRM Contact Center 52

Lumoa

MARCH 3, 2021

In this article, you will learn how to calculate survey sample size to ensure statistically significant results. How to determine sample size Understand your dimensions General rules for sample size Conclusion What is a sample size? For example, you may be interested to know how Americans feel about a certain topic.

E-commerce 83

E-commerce NPS Customer Survey Customer Feedback 83

Comm100

NOVEMBER 13, 2022

How to Improve Customer Service. A Complete Guide of Tools, Tech & Tips. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. Knowing how to improve customer service starts by understanding what customers want. How to improve customer service.

Customer Service 72

Customer Service Omnichannel Social Media AI 72

Customer Think

NOVEMBER 24, 2021

Over the last four years, more than half (51%) of top-performing companies have either turned to or plan to use Artificial Intelligence (AI) powered guided selling by 2025, according to Gartner. Gartner says: “AI functionality has permanently transformed the form and function of guided selling capabilities.

Sales 122

Sales Artificial Intelligence B2B AI 122

Lumoa

FEBRUARY 20, 2018

How do you stand in that competition? Customer experience refers to how customers perceive the interactions with your company. According to the statistics , 70% of buying experiences are based on how the customer feels they are being treated and at the same time 55% of consumers would pay more for a better customer experience.

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

Help Scout

AUGUST 22, 2023

Use this simple process for handling customer complaints to turn one-time complainers into lifelong customers. Read the full article

85

85

Callminer

NOVEMBER 10, 2014

CallMiner resource guide on how to provide multi-channel customer support in today’s digital era.

182

182

Customer Think

DECEMBER 16, 2021

Now, we’ll share some guidelines for building brand equity and creating a brand equity survey that has been tried and true through our many years of market research. Let’s get started! In order to build positive brand equity, you must measure […].

Customer Loyalty 111

Customer Loyalty 111

Zendesk

FEBRUARY 23, 2022

In this article, we’ll take you through a full explanation of value chain analysis and how it can guide your company toward a more profitable future. Considering how quickly trends move in sales, the fact that we still use this model speaks to how well it works and how much it’s benefitted companies over the years.

Non-Profits 52

Non-Profits Sales Transportation Legal 52

Zendesk

APRIL 13, 2022

The truth is, Jimmy was set up for failure when he was given a product with no guidance on how to talk to people, how to persuade them, or even how to find buyers. In this piece, we’ll teach you how to build a sales team—the right way—and set it up for success. How to hire a sales team. How to hire a sales team.

Sales 52

Sales Start-ups Gaming CRM 52

Zendesk

SEPTEMBER 26, 2022

As sales reps guide their leads through the sales pipeline , they’re certain to have numbers on the brain: talk time, conversion rates, and quote-to-close ratios—all pointing to the company’s sales revenue. How to calculate sales revenue. Net sales revenue offers a clearer picture of how much cash a company actually brings in.

Sales 52

Sales Non-Profits Government Start-ups 52

Callminer

MARCH 3, 2016

Here’s how to maintain PCI compliance in the contact center. Companies that regularly handling financial transactions have a responsibility to protect consumer data.

Compliance 182

Compliance Contact Center 182

Help Scout

AUGUST 22, 2023

Learn how to set one up, and discover the pros and cons of each of Google’s shared mailbox solutions. Need a shared inbox in Gmail for your team? Read the full article

72

72

Customer Think

DECEMBER 31, 2021

Over the world, millions of startups are created by entrepreneurs. Thousands of startups are now generating millions of companies. “A A company started by one or more than one entrepreneur, to provide products or services to the impunity. An early-stage venture called startup with limited resources […].

Technology 139

Technology Technology 139

Help Scout

AUGUST 22, 2023

Learn how to hire for customer service. Making the right hires for your support team is critical for the strength of your organization. Read the full article

Customer Service 81

Customer Service 81

Knowmax

JANUARY 27, 2022

The post How to create a robust knowledge management strategy? – A complete guide appeared first on Knowmax.

52

52

Customer Think

DECEMBER 10, 2022

How big does your demand gen budget need to be in order to support your organization’s revenue goals in the new year? TweetLinkedInShareEmail Budgeting season is here again, and demand marketers are not immune. Alternatively, is the budget.

75

75

Zonka Feedback

FEBRUARY 29, 2024

The best way to know how your customers and stakeholders feel about your business, products, or services is to ask them. A good questionnaire can serve this purpose.

59

59

Zonka Feedback

OCTOBER 26, 2023

And to know how satisfied your customers are, the best way is to survey them and gather customer feedback. Excellent customer experience and high levels of customer satisfaction are of paramount importance for businesses to be successful.

Customer Satisfaction 52

Customer Satisfaction Customer Feedback Customer Experience 52

Zendesk

JULY 27, 2022

Sales invoices are the key to a company’s finances—a handy way to track what you’ve sold to customers, how much they owe, and when they need to render payment. In this guide, we’ll answer your most pressing questions: What is a sales invoice? In this guide, we’ll answer your most pressing questions: What is a sales invoice?

Invoicing 52

Invoicing Sales Legal CRM 52

Customer Think

DECEMBER 4, 2022

“Thank you, piles of ‘90s-era sweaters that didn’t sell. But we must send you away now, at 70% off.” ” OK, maybe talking to millions of dollars in overstocks before unloading them won’t make a retailer’s stores more orderly.

Retail 69

Retail Customer Experience 69

Zonka Feedback

OCTOBER 20, 2023

Email is one of the most common and useful mediums of official communication with your clients. So when it comes to surveying your customers and seeking them for feedback, email is one of the best ways to do it. However, it is not necessary that your customers will respond to your email surveys.

52

52

Zonka Feedback

FEBRUARY 8, 2024

The easiest and the most effective way is by leveraging email surveys. Whether you're evaluating customer satisfaction, gathering product feedback, or refining services, email surveys provide a direct channel to engage your target audience.

Customer Satisfaction 52

Customer Satisfaction Customer Feedback 52