Customer Think

APRIL 21, 2023

Introduction Though the pandemic is over, the retail industry is still contending with serious challenges when it comes to demand. Economic uncertainty and skyrocketing inflation are making consumers more conservative with their finances, as well as more particular about their in-store experience.

Retail 111

Retail Finance Customer Service Technology 111

Win the Customer

MAY 15, 2018

Abercrombie & Fitch is counting on direct-to-consumer (DTC) sales to counter the retail apocalypse, Columbus Business First reports. Abercrombie & Fitch isn’t the only major retailer redesigning its sales strategy around a direct-to-consumer model. Appealing to Online Shoppers.

E-commerce 110

E-commerce Retail Sales Technology 110

Customer Think

DECEMBER 21, 2023

With new and rapidly evolving technologies like artificial intelligence (AI) continually transforming the retail industry, many businesses are falling behind their competitors because they’re unclear where to start when it comes to integrating it into their operations.

Retail 64

Retail AI Artificial Intelligence CX 64

Customer Think

DECEMBER 16, 2022

Over the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought. With the Covid-19 pandemic forcing retailers to close their doors or drastically curtail operations, it looked like ecommerce would finally land a death blow on the sector. However, that never came to pass.

Retail 75

Retail Technology Technology CX 75

Zendesk

NOVEMBER 28, 2022

After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year. What’s more, many of those sales will come from ecommerce.

Retail 98

Retail CX Social Media Sales 98

Zonka Feedback

OCTOBER 22, 2020

In today's world, success of a retail business revolves around these questions: Are the products which customers are looking for available at your retail store? Is your retail staff supportive and welcoming for the customers? Are your prices competitive in the market?

Retail 64

Retail Customer Feedback 64

Fonolo

OCTOBER 22, 2020

Industries worldwide have risen to meet their new realities and adapted admirably. . With the holiday season around the corner, retailers are feeling the pressure as they navigate one of the most demanding periods in a post-COVID world. . It’s been a tough year for most industries, but few were hit as hard as delivery services.

Retail 133

Retail E-commerce Social Media Finance 133

Zendesk

APRIL 3, 2023

The world of retail is in a time of change. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role. What is retail customer engagement? Why is customer engagement in retail important?

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Shep Hyken

SEPTEMBER 29, 2021

Ace Hardware stores didn’t stop with being world-class in the home improvement industry. The company wanted to be known as a world-class retailer. They wanted to go beyond their own industry. The result is that they are teaching other companies, inside and outside of their industry. And they did.

Hospitality 137

Hospitality Hospitality Manufacturing Retail 137

Customer Think

MAY 18, 2023

To stay relevant, retailers must keep track of media trends and continually evaluate how to best serve their customers. It’s a constant endeavour.

Retail 69

Retail E-commerce Omnichannel 69

Customer Think

DECEMBER 8, 2021

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

Retail 126

Retail Customer Loyalty Customer Experience 126

Customer Think

DECEMBER 12, 2021

Digital transformation has transformed countless businesses – from manufacturing and retail to hospitality and healthcare. The insurance industry is no exception. This industry is embracing digital transformation in various ways to mitigate complex challenges and meet the demands of customers.

Hospitality 98

Hospitality Hospitality Manufacturing Healthcare 98

Zendesk

SEPTEMBER 7, 2022

Change is the only constant in the retail service industry. Almost overnight, retailers big and small had to adapt to a whole new way of serving their customers digitally. Leading retailers create more personalized CX than their competitors. It’s a retail revolution. But that’s table stakes.

Retail 98

Retail CX Non-Profits Omnichannel 98

SurveySensum

JULY 27, 2023

Customer feedback is an invaluable tool that empowers retailers to create exceptional, personalized experiences that keep customers coming back for more. By understanding the voice of customers , the brand continuously evolves to offer unforgettable retail experiences that leave a lasting impression on its customers.

Retail 52

Retail Customer Feedback Close the Loop Touchpoint 52

Zendesk

MARCH 20, 2023

The retail industry is under enormous pressure to change. What does this mean for retailers? Retailers that rise to the challenge reap the rewards–higher CSAT, deeper customer loyalty, and solid ROI. In this guide, you’ll get the latest retail insights and actionable tips on how to supercharge your CX.

Retail 52

Retail CX Customer Loyalty Customer Experience 52

Lumoa

FEBRUARY 2, 2023

Before the digital age, customer experience in retail was a completely different world. We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail. The retail market is insanely competitive today. Where and how they take place has changed, of course.

Retail 94

Retail Net Promoter Score Customer Experience CX 94

SurveySensum

JUNE 1, 2023

Retail businesses thrive on repeat customers. You need to know where you stand in the market , whether you are underperforming or merely meeting industry standards. In today’s retail landscape, customer loyalty is a currency that’s hard to come by. How is NPS Calculated in Retail?

NPS 52

NPS Retail Net Promoter Score Customer Loyalty 52

Win the Customer

JUNE 13, 2023

AR is revolutionizing the retail landscape by offering customers interactive and immersive experiences that were once unimaginable. One such groundbreaking innovation, Augmented Reality (AR), is not only transforming the way we interact with the digital world but also reshaping the retail industry.

Retail 52

Retail Technology Technology Gaming 52

SurveySensum

SEPTEMBER 27, 2023

It helps you to retain customers It helps you increase customer loyalty It helps you build revenue It gives you a competitive advantage Customer Support Survey Questions for Different Industries Retail Industry SaaS Industry Automotive Industry Fintech Industry Insurance Industry Conclusion What Is a Customer Service Survey?

Retail 52

Retail Customer Satisfaction Customer Loyalty Customer Feedback 52

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences. First Off, What Exactly Is Going On?

Retail 83

Retail VOC Customer Feedback NPS 83

Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

NGDATA

NOVEMBER 1, 2023

Rising interest rates will send banks 'back to the future:' They’ll lean more heavily on deposit-gathering strategies in a way the industry has not seen in nearly two decades, but also start to wrap that into a more holistic relationship approach for their customers.

Retail 52

Retail Innovation 52

Customer Think

FEBRUARY 2, 2024

In the retail industry, B2B usually takes a backseat to consumer-focused strategies, and the corporate buyer is often undervalued and misunderstood. Forward-looking merchants, particularly in segments like consumer electronics and home improvement, should check-in on how their corporate buyers are doing.

Retail 52

Retail B2B Technology Technology 52

Lumoa

NOVEMBER 30, 2022

The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. For many, the answer is found in conversational AI.

Retail 83

Retail AI Customer Experience E-commerce 83

SurveySensum

JULY 6, 2023

Even as a retail giant , Reliance Trends struggles with customer retention. And, here’re the 7 best practices that you can use to embrace customer satisfaction in retail. 7 Best Practices to Improve Customer Satisfaction in Retail Let’s dive into these 7 tips to improve customer satisfaction: 1. It’s disheartening, right?

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

SurveySensum

JULY 6, 2023

Even as a retail giant, Reliance Trends struggles with customer retention. And, here’re the 7 best practices that you can use to embrace customer satisfaction in retail. 7 Best Practices to Improve Customer Satisfaction in Retail Let’s dive into these 7 tips to improve customer satisfaction: 1. It’s disheartening, right?

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

SurveySensum

JULY 26, 2023

Do you know what’s the biggest problem in retail? Here are seven proven customer retention strategies that top retail brands have mastered to tackle the challenge of customer churn and foster long-lasting loyalty and repeat business. Customer churn. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Social Media E-commerce 52

Customer Think

SEPTEMBER 17, 2021

Being in the pharmacy industry, it is essential to know the retail pharmacy business trends. Not just in pharmacy but in any industry, keeping up with the ongoing trends is a must. Before Coronavirus hit the world with a pandemic, the retail […]. As it will help you in shaping your business for future situations.

Retail 78

Retail Technology Technology 78

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. Non-Monetary Loyalty Programs Costco, a wholesale retailer, operates on a membership model.

Customer Loyalty 52

Customer Loyalty Retail Customer Feedback Text Analytics 52

SurveySensum

JULY 24, 2023

The retail world is changing at warp speed, and so are customers’ needs and expectations. So, whether you’re a retail giant or a small boutique, it is time to up your game and ride the wave of exciting trends that are rocking the retail industry.

Retail 52

Retail E-commerce Customer Experience Social Media 52

Zendesk

JULY 30, 2021

Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change. The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal.

Retail 98

Retail Omnichannel Sales Customer Service 98

SurveySensum

JULY 18, 2023

That’s the power of personalization in online retail. Personalization in retail is not a new concept but it is a concept that retailers still fail to grasp. But why is personalization such an important strategy in ensuring a positive customer experience in retail? What is Personalization in Retail?

Retail 52

Retail Customer Experience Touchpoint Customer Acquisition 52

Beyond Philosophy

FEBRUARY 19, 2019

A Customer Experience focus is a necessity of survival in today’s hyper-competitive and disrupted retail market. I was talking to the C-Suite of a retailer (who shall remain nameless) about Customer Experience. Baker Retailing Center from 2011 to 2017, where she witnessed retail chaos firsthand. They said a good merchant.

Retail 142

Retail Customer Experience CX 142

Beyond Philosophy

FEBRUARY 8, 2019

Over the past decade, retail as an industry has changed. To survive, retailers must put the customer at the center of everything they do. As a guest on our recent podcast, she spoke about how retailers are winning in today’s hypercompetitive retail market. Baker Retailing Center.

Retail 116

Retail Customer Loyalty CX Customer Experience 116

Fonolo

NOVEMBER 30, 2021

Over the last few years, the retail industry has undergone many drastic changes, and therefore, so has the world of the retail contact center. Physical retail locations have experienced mass closures while eCommerce and omni-channel shopping have exploded. That’s where your retail contact center needs to shine.

Retail 87

Retail Customer Service Net Promoter Score Contact Center 87

Zendesk

MAY 9, 2023

The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. But with today’s omnichannel retail environment, that’s not always easy.

Artificial Intelligence 52

Artificial Intelligence Retail Customer Service Predictive Analytics 52