Zendesk

SEPTEMBER 22, 2022

In the past, workplace communication was a cacophony of “as per my last email,” incessant phone calls, and colleagues popping by your desk for a quick chat. On the other side of the conversation, customers aren’t forced to hop between their Slack DMs, their myriad workplace apps, and their email inbox to get the help they need.

CRM 52

CRM CX Sales Customer Relationship 52

ProProfs

JULY 26, 2021

Workforce management (WFM) is among the top responsibilities of managers and HR professionals that occupy the lion’s share of their time. In such a situation, workforce management software turns out to be a significant solution for managers, team leaders, and HR executives. What is Workforce Management Software?

Start-ups 52

Start-ups Compliance Contact Center Gaming 52

Qualtrics

DECEMBER 17, 2019

From software updates to hardware failures, bad IT experiences can be incredibly frustrating. But initiatives to improve those areas have typically been seen as ‘an HR thing’. It’s why we’ve launched a new way for IT leaders to close the gap and understand where to invest to have the biggest impact on their internal customers.

Technology 24

Technology Technology Start-ups 24

SugarCRM

JUNE 17, 2019

As a recent hire at Sugar, I’ve had almost two months to acclimate to a software company than moves fast. And because a CRM not only helps you engage people at every stage of the buying journey, it’s fitting that at Sugar, we manage a lot of our internal processes with it as well. Really fast. It was amazing. Close, anyway.

CRM 42

CRM Customer Experience Management Sales Customer Experience 42

Zendesk

JANUARY 24, 2024

It is a comprehensive and strategic approach to introducing new hires into the company culture, helping them acclimate to their new roles and providing them with the necessary information to succeed. Effective onboarding helps employees gain the necessary skills and knowledge for their roles and cultivates a sense of belonging.

Compliance 59

Compliance Start-ups Legal Construction 59

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Most customers either know their problem and are looking for a self-help solution (which AI can help provide), or are stumped and need a helping hand from a human. It’s augmenting and helping.

Customer Experience 156

Customer Experience AI Start-ups Sales 156

Intercom, Inc.

FEBRUARY 7, 2019

You joined YouTube back in 2008, and you helped guide the company through hypergrowth after its acquisition by Google. For listeners who may not know, his quick version of the story is that he had a cousin in Louisiana who needed help with her math homework, but they could never find the time to be on Skype at the same time.

Start-ups 171

Start-ups Engineering Real Estate Retail 171

Zendesk

JULY 14, 2022

In an Isolved study , 92 percent of HR professionals said that employee experience is a top priority for them. Similar to customer journey mapping , this process helps the company assess its ability to meet employee expectations. Say you refuse to upgrade application software that requires candidates to add in resume details.

Start-ups 98

Start-ups Customer Journey Map Business Administration Education 98

Intercom, Inc.

MAY 28, 2020

It’s a big, big step for Aircall, and I’m extremely proud of the team that helped us go towards that and finally achieve that Series C round during the horrible period that COVID was. It could be a help desk if it’s for a customer support department. Raising investments during a pandemic.

Government 186

Government Start-ups CRM Sales 186

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

DECEMBER 9, 2021

With this in mind, in this post, let’s understand the importance of employee onboarding and some of the strategies and tools that can help you make the most of it. Onboarding is not just an HR task. Decrease in staff turnover and, as a result, the formation of a favorable HR brand. Internal or personal.

Start-ups 52

Start-ups Education B2C Compliance 52

Intercom, Inc.

NOVEMBER 25, 2019

Most of them are more like us in that they probably have a software product and they probably sell it. Des: I think that’s definitely true in a realm of B2B software where you can take stuff from a database, put it back in, write it in a certain way with a certain font etc. There’s no sustainable modes here.

Start-ups 187

Start-ups B2B Finance Sales 187

SixteenVentures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Customer Success Management Software List (Google Doc). Customer Success is transformative.

Start-ups 136

Start-ups Sales NPS Non-Profits 136