Zendesk

DECEMBER 15, 2022

Sinergify (Support) is a native connector that enables a free flow of information and silo-free interactions amongst various teams using the Zendesk and Jira ecosystems. Create/view Jira issues and search and link existing Jira Issues directly from Zendesk Support.

Construction 52

Construction Artificial Intelligence Outlook Government 52

TeamSupport

DECEMBER 8, 2023

Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce. Ensure that the software you choose can adapt to increased demand, additional users, and changing workflows without compromising performance or exceeding your budget.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

SurveySensum

SEPTEMBER 13, 2023

Top 10 B2B manufacturing feedback tools SurveySensum CustomerGauge Hotjar Typeform Freshdesk InMoment Zendesk Jira Service Desk Google Forms Microsoft Forms Conclusion Let’s explore what these tools are here. 5) Jira Service Desk Ticketing System Self-Service Portal Automation Free plan available Starts at $21 per agent 4.2 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

TeamSupport

JANUARY 18, 2024

Integrations: TeamSupport seamlessly integrates with popular platforms like Salesforce and Jira, ensuring you can continue using the tools you're comfortable with. Our intuitive dashboard and award-winning customer support make the transition as smooth as possible.

Real Estate 59

Real Estate Machine Learning Customer Satisfaction Gaming 59

Intercom, Inc.

APRIL 20, 2018

Tasks were always well-described in Jira, with clearly defined expectations. It was a well-oiled machine with battle-tested and often updated procedures. From an engineering perspective, it successfully kept you focused on coding. Designs came in and were exported to HTML so you didn’t have to worry about using Sketch. No estimations.

Engineering 212

Engineering Innovation 212

TeamSupport

FEBRUARY 12, 2024

That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition. Plus, our award-winning customer support is always on hand to assist with any issues. Connectivity: We understand that you have many tools in your toolbox.

Machine Learning 52

Machine Learning AI Customer Satisfaction Customer Service 52

TeamSupport

JANUARY 25, 2024

That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition. Plus, our award-winning customer support is always on hand to assist with any issues. Connectivity: We understand that you have many tools in your toolbox.

Machine Learning 52

Machine Learning AI Customer Satisfaction Customer Service 52

Intercom, Inc.

JANUARY 14, 2021

There’s no entity of a customer in Jira, for example, which is mind-boggling. Back in the day, we used Pivotal Tracker and then later Jira. There’s no entity of a customer in Jira, for example, which is mind-boggling because that’s the foundation. That’s not what we want to be focused on.

Engineering 225

Engineering Start-ups E-commerce Sales 225

TeamSupport

MARCH 1, 2024

That's why the software offers integrations with popular platforms like Salesforce and Jira. Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

That's why the software offers integrations with popular platforms like Salesforce and Jira. Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

That's why the software offers integrations with popular platforms like Salesforce and Jira. Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

Intercom

NOVEMBER 30, 2021

Issue tracking and management: Jira. Instead, connect issue tracking software Jira with Intercom to empower your team to create Jira feature requests and bug reports in the Intercom Inbox. When a customer spots a bug or website error, their first port of call will often be your support team.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Zendesk

NOVEMBER 22, 2021

With dedicated, robust two-way flows, you can turn Zendesk tickets into Jira issues, Asana tasks, Trello cards, and more. That means your support team can track an escalated ticket without leaving Zendesk, while a developer can contribute without leaving Jira — or whichever tool they prefer.

Engineering 98

Engineering 98

Logicalware

JUNE 21, 2023

It can be plugged into Jira, Teams, Salesforce or even ChatGPT – for automated responses that leverage AI! The risk of lost support updates through troublesome spam filters or accidentally unread emails is minimised. There’s also a wealth of integrations available.

Case Management 52

Case Management Touchpoint AI CX 52

Help Scout

APRIL 8, 2019

JIRA app update. We’ve added a new custom field for Help Scout conversation counts in JIRA , so you can see how many conversations are linked to a JIRA issue. As long as your account is connected with administrator privileges in JIRA, this should work out of the box. Reminder: We’re retiring Mailbox API 1.0

Start-ups 40

Start-ups CRM 40

Intercom, Inc.

FEBRUARY 4, 2020

One of our early explorations was on an SQL-like language, such as that used in Salesforce and Jira APIs. Our challenge was to make the interface powerful yet intuitive, so we explored a number of options: 1: SQL-like language. In practice, it would have looked something like this: SELECT Id, Name. FROM Contact. WHERE Name = 'Sandy'.

Construction 231

Construction Retail Technology Technology 231

UJET

MARCH 17, 2020

If you need project management tools, Trello , Asana , and Jira , can keep people on task with defined deadlines. Note-taking tools like Evernote , Google Keep, or Microsoft OneNote , are great for keeping track of tasks and they can also be shared with others.

Contact Center 121

Contact Center Customer Satisfaction Customer Feedback Customer Experience 121

TeamSupport

SEPTEMBER 29, 2020

Further, it integrates with important solutions used by companies, such as Salesforce, Jira, Microsoft (Dynamics and Teams), Hubspot, and Slack, to name a few. TeamSupport‘s powerful features, like its proprietary Customer Distress Index™ (CDI), inform actionable strategies for customers who may be in danger of churn.

Customer Relationship 89

Customer Relationship B2B CRM Compliance 89

SurveySensum

APRIL 16, 2024

Software tools such as Jira and Asana could be used for controlling and approving orderly issues. Hence, shared goals become a driving factor for effective collaboration in achieving project objectives. Streamlined Communication Channels Efficient communication prevents missing out on important work.

Construction 52

Construction Social Media Engineering Actionable Insights 52

Zendesk

JANUARY 21, 2021

It enhances Zendesk properties by revolutionizing information discovery and enabling support agents to access relevant case-resolving information from enterprise-wide content repositories (like Lithium, Jira, MadCap Flare, Confluence, MindTouch, etc.) within their Zendesk console. to agents, thus reducing the overall turnaround time.

Artificial Intelligence 98

Artificial Intelligence Engineering Machine Learning AI 98

SurveySensum

SEPTEMBER 12, 2023

Gather Targeted In-Moment Feedback Jira collects feedback in real-time to enhance its platform. This targeted question helps Jira understand user editing experiences and gather insights to make immediate improvements, ensuring a more user-centric and effective platform.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

Aquire

SEPTEMBER 28, 2021

via a project tracking tool like Jira). This means you need to: Establish easy communication routes with all product teams. Build the rapport needed to provide feedback effectively. Create a formal process of sharing and acting on feedback (e.g. Remember the promoters. But, promoters give you a wealth of opportunity as well.

Net Promoter Score 98

Net Promoter Score NPS Customer Satisfaction Customer Loyalty 98

Logicalware

FEBRUARY 3, 2023

I was in technical support and started managing a project using Jira. There is a term in the Salesforce community called ‘accidental admin’ Let’s just say I never went on the careers day at school and chose to be a Salesforce Admin. It happened pretty organically over a couple of years at a previous company.

Invoicing 52

Invoicing Finance Start-ups Sales 52

Uniphore

SEPTEMBER 1, 2021

Proficient with productivity tools such as MS Project, JIRA, Zendesk, GitHub, Professional Services Automation, etc. Proven experience building and sustaining productive customer relationships. Minimum of 3 years experience managing cross-functional geographically dispersed implementation teams.

Government 26

Government Education Customer Satisfaction AI 26

TeamSupport

OCTOBER 28, 2020

Further, it integrates with important solutions used by companies, such as Salesforce, Jira, Microsoft (Dynamics and Teams), Hubspot, and Slack, to name a few. TeamSupport‘s powerful features, like its proprietary Customer Distress Index™ (CDI) , inform actionable strategies for customers who may be in danger of churn.

Customer Relationship 45

Customer Relationship B2B B2C CRM 45

Zendesk

JULY 28, 2022

They also benefited from the ease and low cost of integrating their existing tech stack including Mailchimp, Jira, and Flowdock. When Rain decided to migrate from a sub-par customer support solution they chose Zendesk because being user-friendly and having a seamless onboarding process made the switch easier than ever.

Customer Service 52

Customer Service Social Media CX Start-ups 52

SurveySensum

SEPTEMBER 14, 2023

It smoothly integrates with 30+ services like Asana, Slack, and Jira, allowing you to capture real-time feedback and engage with customers. Doorbell Doorbell is a user-friendly feedback tool, installable on your app or website within minutes. Best Features Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Help Scout

JUNE 5, 2019

Security: Integrating with Jira Cloud now requires an API token to authenticate. You can now see all your historical invoices instead of just the last 25. A huge thank you from the Help Scout team to all of you long time customers! Plus we’ve delivered even more …. Mobility: The Android App now supports full screen rotation!

Invoicing 40

Invoicing Start-ups Customer Expectations Customer Service 40

Help Scout

AUGUST 24, 2021

Since it’s an Atlassian product, Confluence also integrates seamlessly with their other products like JIRA and Trello. You’re also able to create team spaces to keep things organized and set permissions for different articles. Price: Starting at $0 per month (free plan is limited to 10 or fewer users).

Start-ups 106

Start-ups Engineering Gaming Customer Feedback 106

Intercom, Inc.

JUNE 5, 2019

Report bugs in a flash with the Jira Cloud app. With the Jira Cloud app, you automatically see any issues associated with a conversation – and the status of those issues – right beside the conversation. Or, if it’s a completely new issue, you can create one in Jira from your inbox, too. Your pipeline has never been smoother.

Close the Loop 29

Close the Loop Start-ups Engineering CRM 29

TeamSupport

AUGUST 31, 2018

Increase your value through help desk system integrations with solutions including Salesforce and Jira, making it easier than ever for different customer-facing departments to be on the same page. You are constantly violating your SLAs ( Service Level Agreements ) – This can cost businesses a fortune and lead to very unhappy customers.

Sentiment Analysis 40

Sentiment Analysis AI Technology Technology 40

TeamSupport

AUGUST 31, 2018

Increase your value through help desk system integrations with solutions including Salesforce and Jira, making it easier than ever for different customer-facing departments to be on the same page. You are constantly violating your SLAs ( Service Level Agreements ) – This can cost businesses a fortune and lead to very unhappy customers.

Sentiment Analysis 40

Sentiment Analysis AI Technology Technology 40

Qualtrics

FEBRUARY 10, 2020

And with integrations with leading platforms such as SAP, Salesforce.com, Microsoft Dynamics, JIRA, Zendesk, Marketo and more, everyone can make CX part of their daily routine, whatever systems they’re using.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Qualtrics

MARCH 19, 2020

XM Automated Actions supports out of the box integrations with tools like Salesforce , Microsoft Dynamics , Slack , Zendesk , Rybbon , ServiceNow , Marketo , Jira and more. More intelligence and analytics. Get to breakthrough insights that drive action and results.

Government 29

Government Social Media Innovation CRM 29

SurveySensum

OCTOBER 6, 2023

The feedback widget is included in the ‘Help’ section and when users feel like sharing their experience or suggestions, they simply click on ‘Give feedback about Jira’ and share their feedback – in a completely non-intrusive manner. Users can provide their feedback when and if they feel like it.

Social Media 52

Social Media Start-ups Touchpoint Customer Feedback 52

SugarCRM

DECEMBER 3, 2018

Often, customer data exists in multiple disconnected systems including websites, marketing automation, CRM, ERP, people’s inboxes, Jira, spreadsheets and documents in Google or Office365. When you can find it at all, too much time is spent manually summarizing this data and surfacing those summaries.

Unstructured Data 32

Unstructured Data CRM Innovation AI 32

Zendesk

NOVEMBER 11, 2021

Zendesk is also easily integratable with a wide range of popular sales tools such as Mailchimp and JIRA. Our user-friendly CRM software promotes productivity, process, and pipeline visibility for all teams. With Zendesk, you can give your sales operations team a leading start to superior sales and operations planning.

Sales 52

Sales CRM Start-ups Technology 52