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knowledge-ai 
Intercom
MARCH 21, 2024
Feeding the AI beast with the accurate, up-to-date knowledge your customers need is key to success in this new era of AI-driven customer service. But, your knowledge content is – and always was – a key source of information to help your customers self-serve. Great knowledge content compounds in value over time.
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Help Scout
SEPTEMBER 25, 2023
In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you. Read the full article
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How Retailers Are Transforming Customer Experiences with Data & AI
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Zendesk
MAY 31, 2023
In Conversation with Zendesk’s debut episode , host Nicole Saunders spoke with Jared Loman , vice president of customer experience at Kajabi , and Zendesk’s Caitlin Keohane , senior vice president, global customer advocacy, about how AI will help businesses control costs in an era of tightening budgets.
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Customer Think
FEBRUARY 8, 2023
Radically simple experience for users to find relevant answer snippets from enterprise knowledge bases using generative-AI technology
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Knowmax
OCTOBER 10, 2022
The post 5 Reasons To Choose An AI Knowledge Base For Customer Experience appeared first on Knowmax.
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Knowmax
OCTOBER 5, 2021
Knowledge Management, AI and their role in digital transformation.
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Knowmax
JUNE 1, 2021
[WEBINAR] Accelerate customer service with AI & knowledge management.
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Knowmax
AUGUST 5, 2021
AI Knowledge Management: Important initiatives for a good foundation?
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Intercom
FEBRUARY 6, 2024
As Intercom’s VP of Customer Support, I have had the opportunity over the last year to lead an AI-driven customer service strategy. There is so much more to be done to leverage AI to transform the customer experience, the employee experience, and the overall health of the business.
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Knowmax
NOVEMBER 24, 2020
3 ways AI-powered knowledge base enables faster and accurate resolution.
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Zendesk
MARCH 13, 2024
Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.
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Customer Think
APRIL 26, 2024
When it comes to do less with more in customer service, the answer is AI. This article will set you up to success with the right knowledge of conversational and generative AI in the system. For a sales professional, its always hectic. The budget is in flux and customers expecting more. To cope up with […]
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Knowmax
NOVEMBER 7, 2020
Customer service efficiency: AI chatbots, knowledge management, and more!
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Intercom
APRIL 18, 2024
Last week, we announced our latest breakthrough innovation: Fin AI Copilot , a personal AI assistant for every support agent. Fin AI Copilot changes all of that. Our own Support team and early beta testers have been using Fin AI Copilot for quite some time now, and seen firsthand just how impactful it can be.
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Zendesk
FEBRUARY 12, 2024
Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. With Klaus as part of our WEM portfolio, we can empower businesses with the best AI-powered automated quality assurance in the market. This brings huge opportunities to customers of all sizes.”
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Execs In The Know
JANUARY 12, 2024
It’s something we’ve learned a thing or two (or four) about as the vendor that’s launched the most LLM-powered AI assistants in the market to date. One of the initial decisions that significantly impacts the performance of a customer-facing LLM assistant is the design guardrails for what and how the AI Assistant should respond to customers.
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Customer Think
FEBRUARY 6, 2024
A huge number of Gen AI-based tools and applications have flooded the market. That is not to detract from the thousands of potential scenarios where an LLM’s knowledge of language, concept, […]
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Lumoa
APRIL 8, 2024
Anonymization for your exact needs Lumoa already had an AI that would anonymize your data, hiding personally identifying information that might be in a feedback. New guides in the Knowledge base to level up your Lumoa experience ???? Sign up for our webinar to learn more !
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Intercom
APRIL 10, 2024
Intercom is leading the industry into a new era of AI-first Customer Service, and today we’re excited to reveal our latest breakthrough innovation – Fin AI Copilot. And now, for the more complex questions that require an agent, we’re applying the same innovative AI to make your teams even more efficient.
69 Customer Think
AUGUST 29, 2023
Harnessing the Power of Generative AI, New Question and Answer Technology Delivers Ability to Create AI Agents in a Fraction of Time
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TeamSupport
APRIL 23, 2024
TeamSupport provides a unified approach to customer support, providing data-driven insights, knowledge sharing, and analytics at scale. Harnessing the Power of Technology In addition to its unique core features, TeamSupport leverages automation and AI to enhance the skill set of agents.
Intercom
APRIL 25, 2024
In the customer service and customer experience spaces, there’s a lot of discussion happening about what the future of the human-AI partnership will look like – and more specifically, what role will humans play in this new dynamic. But AI is reliant on human input. The answer?
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Lumoa
FEBRUARY 6, 2024
GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! Topic Modeling Improvements We wanted to give you a peak under the hood and talk about an improvement we are making into how our AI creates Topics. Lovely seeing you again, back with more exciting Lumoa updates!
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Uniphore
JULY 10, 2021
Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. Who Should Attend: Customer Experience Planning, Strategy & Execution Pros Contact Center Operations & Workforce Management Pros Conversational AI & Intelligent Automation Pros COOs, CIOs, CTOs and Digital Transformation Pros.
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TeamSupport
APRIL 12, 2024
In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. Implementing Self-Service Support TeamSupport’s unique Knowledge Base allows businesses to develop and maintain a centralized supply of guides, tutorials, FAQs, and general support resources.
CommBox
JANUARY 18, 2024
Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The challenge in 2024?
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Uniphore
JUNE 16, 2021
Your Knowledge Base is Hurting Your Agents. Agents are forced to consume extensive repositories of knowledge in extremely short periods of time and try their best to retain relevant insights for just the right customer interaction. Call Center Life: Buried Alive in Knowledge. Read on to learn why. Register Now.
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Uniphore
JUNE 22, 2021
That said, here are five reasons why you should not ignore the rants of your customer service employees: #1 You Can Boost Your NPS With Rockstar Emp loyees According to Forrester, your customers are 10 times more likely to recommend your brand after connecting with a knowledgeable employee.
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Uniphore
JUNE 10, 2021
Make Every Agent Your Best Agent With AI & RPA Powered Real-time Agent Assist. We polled attendees of our Knowledge Management Vs. Knowledge Automation webinar on how they viewed agent onboarding. 4 Ways Knowledge Management is Failing Your Call Center. Help Agents Get the Knowledge They Need When They Need It.
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Intercom
APRIL 11, 2024
Every support rep wishes they had their own personal AI assistant in the inbox, right? Now you can with our latest groundbreaking product release, Fin AI Copilot. Want to learn more about Fin AI Copilot? You told us, we listened, and we created Fin AI Copilot in direct response. Check out our announcement video here.
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Comm100
OCTOBER 17, 2023
Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.
Zendesk
JUNE 28, 2023
Things move fast in the world of AI, and that pace of change evokes mixed feelings for people working in customer support. In this episode, Zendesk’s Cristina Fonseca , vice president of product, chats with host Nicole Saunders about the challenges and opportunities AI presents. That idea has driven Zendesk’s AI offerings, she said.
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Uniphore
JULY 21, 2021
Why are so many knowledge bases inefficient to use when contact centers invest so much money in them? How can organizations more effectively direct customers to the knowledge they’re looking for? That’s simply too much time and a large portion of the blame lies with poor knowledge base management.
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Customer Think
DECEMBER 21, 2023
With new and rapidly evolving technologies like artificial intelligence (AI) continually transforming the retail industry, many businesses are falling behind their competitors because they’re unclear where to start when it comes to integrating it into their operations.
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Intercom
MARCH 14, 2023
We quickly launched a collection of AI features for our Inbox, applying this technology to deliver efficiency gains. Introducing our new AI chatbot: Fin Today we’re announcing that we’ve built an AI-powered customer service bot that has the benefits of this new technology, and is suitable for business needs.
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Intercom
FEBRUARY 22, 2024
But with the transformative arrival of generative AI, that equation is changing, fast. But now that generative AI is revolutionizing customer service through tools such as Fin , our AI chatbot, we are likely to see a dramatic change in that perception. Everyone aspires to be able to demonstrate value for what they do.
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Help Scout
JUNE 8, 2021
Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. So is it time to set up your first AI chatbot and set it to work?
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Fonolo
JANUARY 17, 2023
The cost savings AI offers makes the move to more automation inevitable. Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. It’s clear that AI’s impact on customer care and CX will be profound. Knowledgeable assistance. Convenience. Human touch.
DMG Consulting
OCTOBER 6, 2023
Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., Generative AI is ideal for service organizations due to its ability to create content in response to inquiries. and customer service organizations.
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Intercom, Inc.
JULY 26, 2022
Conversational AI (artificial intelligence) is technology that simulates the experience of person-to-person communication for users, either through text-based or speech-based inputs. The AI component is crucial. In the case of conversational AI, these outputs are the responses it provides to users. Why use conversational AI?
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Intercom
SEPTEMBER 12, 2023
As the customer service space finds new and exciting ways to work with AI, the roles, responsibilities, and career paths that make up support teams are being reshaped. At Intercom, we firmly believe that AI will turn customer service into a more fulfilling, impactful, and opportunity-filled career.
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NGDATA
FEBRUARY 7, 2024
Banks adopting AI face challenges in training frontline staff. Workers often don't use the technology themselves, creating gaps in knowledge. AI-powered chatbots can also help staff answer customer questions.
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TeamSupport
NOVEMBER 15, 2023
These days, there are a number of ways for customers to get the answers they need without direct interaction with an agent, including knowledge bases, community forums, and AI-powered virtual assistants. Level 1 customer support consists of staff who have a foundational knowledge of products and services.
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Zendesk
FEBRUARY 27, 2024
AI is radically transforming the world of customer service, and at Zendesk Relate , you’ll gain insights and best practices to lead your organization through this next wave of transformation successfully and make your business ready for AI-first service.
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