MyCustomer Experience

FEBRUARY 25, 2022

DThe current climate of customer service demands flexibility and adaptability. To put it mildly, we’re living through one of the weirdest. 25th Feb 2022. By BlueOceanContactCenters.

Customer Service 52

Customer Service 52

MyCustomer Experience

FEBRUARY 25, 2022

DThe current climate of customer service demands flexibility and adaptability. To put it mildly, we’re living through one of the weirdest. 25th Feb 2022. By BlueOceanContactCenters.

Customer Service 52

Customer Service 52

Customer Think

MAY 22, 2023

Aside from those lucky few fortunate enough to work within the deepest layers of Google, nobody really knows how the search engine behemoth creates its local search and ranking algorithms. And the moment some genius figures it out, you can bet Google will change it again.

Engineering 60

Engineering 60

1 to 1

AUGUST 5, 2014

1to1 Media''s Tom Hoffman speaks with James Buckley, Senior Vice President and General Manager of Customer Data and Location Intelligence at Pitney Bowes Software, regarding opportunities for using location-based intelligence in retail, healthcare, and other industries. 1to1Media.com/weblog.

Healthcare 49

Healthcare Retail 49

Customer Think

JUNE 9, 2023

Online shopping, already popular before the recent pandemic, has become a permanent purchasing medium for many customers. Online sales topped $211.7 billion during the 2022 holiday shopping season, a record reflecting the centrality of online shopping and its impact on the retail ecosystem.

Retail 52

Retail Sales Technology Technology 52

Help Scout

NOVEMBER 27, 2018

The real downsides to remote work are just amplified versions of problems that exist in co-located environments. Remote teams excel at solving certain collaboration-related problems that co-located companies aren’t confronted with as keenly — but that doesn’t mean they’re not there. Related: How We Use Video to Build Remote Culture.

Social Media 40

Social Media Start-ups 40

Confirmit

MAY 10, 2018

With Confirmit Location Triggering, you can easily capture customer location data through geo-fencing and/or using the more precise Beacon technology. The data you collect can be analyzed alongside other rich sources of customer data and used to automatically initiate the appropriate next step. Download the fact sheet to learn more.

Technology 40

Technology Technology Voice of the Employee Voice of the Customer 40

Inside Customer Service

JUNE 24, 2021

I compared Whataburger and In-N-Out head-to-head in by using Yelp reviews for comparable locations in Texas. It wasn't until 2011 that In-N-Out opened it's first Texas location. Today, there are 40 In-N-Out locations in Texas. Harmon Dobson opened the first location in Corpus Cristi, Texas in 1950. It didn't matter.

216

216

Inside Customer Service

JULY 13, 2023

Building relationships can take more effort when you aren't located in the same office. Those few days in person created a deeper sense of rapport that made work faster once employees went back to their far-flung locations. Reps who worked in this center took human resources calls from employees working at Starbucks locations.

Contact Center 187

Contact Center Customer Service 187

Callminer

JULY 19, 2020

Contact centers often utilize APIs to create an agent dashboard that combines sales and service information in one central location, introducing gamification initiatives.

Contact Center 254

Contact Center Sales 254

1 to 1

MARCH 4, 2014

And as consumers have become more mobile and are using a mix of digital channels to interact with companies, this has also provided marketers great opportunities to use customer intelligence and location-based marketing to connect with the right customer at the right time and place with the right messaging or offer.

39

39

Fonolo

APRIL 20, 2021

Location: USA. Location: USA. Locations: USA and Canada. Location: Canada. Location: USA. Location: USA. Location: North America. Locations: Serving the US, Australia, Europe, and Asia. Location: USA. *These services are presented in alphabetical order. Absent Answer. AnswerPlus.

Legal 148

Legal Finance Healthcare Customer Service 148

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. Virtual call centers are not tied to any physical location and operate entirely online.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

1 to 1

OCTOBER 29, 2014

Savvy retailers, however, can fight back by providing relevant, local information to drive consumers to their store locations. Mobile technology is often described as an enemy of in-store retailers by putting competitors at consumers'' fingertips. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Retail 46

Retail Technology Technology Customer Experience 46

Fonolo

AUGUST 31, 2021

It routes callers based on rules and criteria that a call center establishes, like the time of day, agent skill level, caller location, and more. Location and time are the most common reasons for routing a call. Fonolo’s smart routing supports call centers with multiple locations worldwide. DID YOU KNOW?

Contact Center 152

Contact Center Customer Satisfaction Sales 152

Totango

JANUARY 3, 2024

By establishing a secure connection between Gong or Chorus and Totango through the Customer Data Hub, businesses can effortlessly log customer interactions against the relevant account and contact records in a centralized location—the Totango CS platform.

Touchpoint 104

Touchpoint Customer Relationship Technology Technology 104

Shep Hyken

JULY 26, 2022

Quotes: “The three most important factors in real estate are location, location, location. Deon Nicholas also talks about the three elements that organizations must have to deliver the ultimate customer experience. The three most important factors in business are people, people, people.”

Real Estate 127

Real Estate AI Customer Service Technology 127

Intercom

JANUARY 10, 2024

“We surveyed more than 2,000 customer service professionals across a range of locations, roles, and company sizes – and uncovered some gripping insights” To find out, we surveyed more than 2,000 customer service professionals across a range of locations, roles, and company sizes – and uncovered some gripping insights.

Customer Service 100

Customer Service AI Customer Expectations Technology 100

Help Scout

AUGUST 22, 2023

A best practice has emerged among remote companies: variable pay based on the employee’s geographic location. But I believe it’s the wrong approach. Read the full article

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92

ModSquad

MARCH 8, 2022

Providing customer experience services is like real estate — it’s all about location, location, location. Sometimes clients are simply best served by utilizing Mods who are located in-market (in a client-designated region), working remotely with stringent security protocols. That’s what we do here at ModSquad.

CX 98

CX Real Estate Gaming Healthcare 98

1 to 1

MARCH 14, 2016

Omichannel has been the buzzword in the marketing world for quite some time, as companies have sought myriad ways to connect their channels and data in seamless ways across their enterprises.

Omnichannel 34

Omnichannel Retail Sales Customer Service 34

The DiJulius Group

JULY 11, 2022

Located in the metro-Nashville, Tennessee area with seven locations and 400 team members, Edley’s is anticipating 50% growth in the next 12 months including franchising. Edley’s Restaurant Group is a growing hospitality industry company whose CX obsession has paid off during the COVID-19 pandemic. Rapid growth, indeed.

CX 96

CX Hospitality Hospitality 96

Customer Think

JUNE 24, 2023

Recently, I attended the Gartner CSO & Sales Leader Conference in Las Vegas – let me tell you why it was the ideal location. In any major Las Vegas casino, you’re confronted with the strange dichotomy of human emotion and technology. The gambling experience is rooted in powerful human emotions – while the management of […]

Gambling 96

Gambling Sales Technology Technology 96

Inside Customer Service

MAY 11, 2023

I was working for a parking management company when I received a call from the CEO with an urgent request to deliver customer service training at one of our locations. This became a best practice that was shared with the other locations and was emphasized in our manager training program. They will also help you improve the training.

Mystery Shopper 182

Mystery Shopper Customer Service Mystery Shopping Start-ups 182

Shep Hyken

AUGUST 11, 2021

But, maybe it’s because of your location or low prices. If the customer keeps coming back because of a convenient location, the moment a competitor opens a store that’s more convenient, the customer may go there instead. They were, but that loyalty was to location and price, not to your business. . It’s the same with price.

Customer Loyalty 145

Customer Loyalty Retail Customer Service 145

Fonolo

JANUARY 22, 2020

Location: Nashville, USA. Location: Atlanta, USA. Location: Miami, USA. Location: Salt Lake City, USA. Location: Indian Wells, USA. Location: Chicago, USA. Call & Contact Center Expo USA, Las Vegas. GTACC 2020 Conference, Toronto. Customer Service and Contact Center Conferences in January 2020.

Customer Service 129

Customer Service Contact Center CX Education 129

Zendesk

MARCH 8, 2024

If you’re looking for a specific team or agent, you can also use the search field. Pro tip: Use the keyboard shortcut CMD/CTRL + F to jump to the search field quickly.)

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52

Uniphore

DECEMBER 17, 2021

The 2022 CCW will be hosted at The Star located at 1 Casino Dr. Broadbeach QLD 4218 Australia. Ravi Saraogi Co-founder and President APAC. Join Uniphore at the Customer Contact Week event on the Gold Coast this February! Booking information and discounts can be viewed on the CCW website.

Sales 130

Sales Technology Technology 130

Help Scout

AUGUST 22, 2023

For co-located companies, closeness happens almost organically over lunch, coffee breaks or a cheeky beer after work. But how does this translate to a remote team? Here are 6 tips to keeping your remote team connected. Read the full article

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80

Help Scout

AUGUST 22, 2023

From choosing a location to putting together an agenda, here’s what the process looks like. Planning a company retreat takes more work than you’d think. Read the full article

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75

Help Scout

AUGUST 22, 2023

Asynchronous communication is something remote teams have had to solve for in ways that traditional, co-located companies are still learning. Read the full article

75

75

Zonka Feedback

NOVEMBER 16, 2023

Fulcrum stands out as one of the best location-based data collection tools; however, this specialty is less useful when it comes to collecting data through surveys, forms, and more.

Customer Feedback 59

Customer Feedback 59

Uniphore

JULY 8, 2021

That said, we’re open to working with the right candidate regardless of location or time zone. The rest of the core team is based out of Atlanta, and it would be ideal if you are in eastern or central time zones. About Jacada. Nobody plans to or wants to call customer service. But we all have at some point.

Sales 246

Sales B2B AI Customer Service 246

Myra Golden Media

DECEMBER 17, 2020

Can you read me the location code located in the top right-hand corner of your agreement? When I managed a call center in the car rental industry, I had my employees ask customers three closed-ended questions the moment they felt they were losing control of a conversation. These are the questions my employees asked.

Customer Experience 139

Customer Experience 139

Customer Think

FEBRUARY 4, 2022

You might notice other emails aimed at your age bracket, gender, location, or industry. It’s no surprise why; 80% of customers are more likely to make a purchase when brands offer personalized experiences. But what if emails were personalized to […].

Technology 114

Technology Technology 114

Logicalware

MARCH 21, 2024

Elevate ‘24 is a leading contact centre conference taking place at various locations in Europe. Elevate ‘24 will take place in person in May 2024 at various locations in Europe. To reserve your spot at Elevate ’24, simply choose your preferred location on our website and click on the “ Register now ” button.

CX 52

CX AI Social Media Innovation 52

Customer Think

DECEMBER 30, 2023

In good customer experience fashion, we put significant effort into finding the perfect location. Last week The Petrova Experience, like many companies, hosted our holiday party. We agonized over the details of choosing the perfect food. And we made it an imperative to find a team that delivered excellent customer service.

Hospitality 52

Hospitality Hospitality Customer Service Customer Experience 52