Intercom, Inc.

JUNE 22, 2022

The exciting new features launching today – Custom Actions and Custom Objects – are no-code capabilities that will help boost your self-serve resolution rate by allowing your bots to access external information and answer more questions than ever. And, there’s no technical expertise required to install these features. Custom Actions.

Invoicing 218

Invoicing E-commerce Customer Satisfaction Start-ups 218

TeamSupport

MAY 1, 2024

It differs from other platforms by emphasizing a holistic approach to each customer interaction. Let’s discuss TeamSupport's specialized features, illustrating how it eclipses the standard offerings by providing an in-depth, value-driven service at a more accessible price point.

Sentiment Analysis 40

Sentiment Analysis Customer Satisfaction Customer Relationship Omnichannel 40

SurveySensum

MARCH 20, 2024

Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights. Best Features: In-Built Templates: SurveySensum has made creating surveys easier! The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

MAY 7, 2024

Seek out platforms that execute extensive background checks and verify sellers’ identities, business ethics, and inventory standards. Look for platforms that furnish transparent insights into sellers, encompassing their performance history, ratings, and past transactions.

Predictive Analytics 52

Predictive Analytics Innovation Gaming Start-ups 52

Intercom, Inc.

JANUARY 31, 2023

☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. We always believe the best way to cut through the hype is by putting real features in the hands of our customers. Introducing our AI-powered beta features Summarize The first feature we built is a conversation summarization tool.

AI 188

AI Start-ups Technology Technology 188

Comm100

MAY 7, 2024

Comm100’s solution: Comm100’s omnichannel platform consolidates all communication channels into one unified platform, allowing support agents to seamlessly switch between channels without losing context. Comm100’s solution: Comm100’s Knowledge Base offers an easy-to-use platform to create, organize, and update articles.

Customer Service 52

Customer Service Omnichannel Social Media AI 52

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Product tours: Product Tours are a desktop-only solution that walk a user through the product UI, highlighting the features they’ll need to be successful.

Start-ups 235

Start-ups Gaming Education Customer Retention 235

ECXO

APRIL 24, 2024

Imagine having to choose between 3 features to solve a problem, versus being offered 15 different features for it. Enterprises often require such complex systems to manage their operations effectively, and these platforms provide an all-in-one solution.

CX 103

CX B2B Compliance Sales 103

Intercom

NOVEMBER 29, 2023

Could another customer service platform be a better fit for your team? It may seem like the worst time to consider switching to a new customer service platform, but as you read more and more about the changing world of customer service, you might be feeling like your current tool is holding you back.

Customer Service 89

Customer Service AI Start-ups Innovation 89

TeamSupport

APRIL 17, 2024

When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Customer Service 76

Customer Service Social Media Omnichannel AI 76

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. We love data-driven insights.

Outlook 113

Outlook Customer Satisfaction Customer Feedback Gaming 113

Customer Think

APRIL 16, 2024

Major Update Rebuilds Platform Around GenAI, Reduces Risk With Slate of Safety Features

Customer Service 68

Customer Service 68

Fonolo

FEBRUARY 14, 2023

Features of Call Center Automation Software Now that we’ve established the main benefits of call center automation software, it’s time to break down the key features. When hunting for new call center technology, keep these features in mind: Forecasting In the contact center, every customer interaction is logged as multiple data points.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Look for options with APIs or integration features compatible with popular HR systems. Look for features such as anonymous surveys and unique links.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

FEBRUARY 26, 2024

Ease of use : Choose a user-friendly platform that is intuitive and easy for both administrators and employees to navigate. Look for features such as drag-and-drop survey builders, pre-built survey templates , and straightforward data analysis tools.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

SurveySensum

FEBRUARY 28, 2024

We’ve included comprehensive feature lists, pros, cons, and pricing details for each tool to assist you in making an informed decision for your business. These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. So, let’s dive in!

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Intercom

FEBRUARY 27, 2024

Today we are delighted to announce an exciting set of new capabilities, metrics, and improvements to the reporting features in Intercom. Alongside these new insights, we are unveiling powerful new chart types and chart drill-in features that allow users to get conversation-level insights from charts and reports.

AI 52

AI Actionable Insights Customer Service Customer Experience 52

TeamSupport

MARCH 18, 2024

Self-Service Support with TeamSupport Software TeamSupport’s self-service platform is designed with the customer in mind. It includes a range of features such as an intelligent chatbot software, a comprehensive knowledge base, dedicated customer support portals, and interactive communities. Schedule a Demo with us today!

Gaming 52

Gaming Sales Customer Service Customer Experience 52

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Fonolo

JUNE 13, 2023

Call-backs can do more Fonolo’s feature-rich call-backs do an excellent job of reducing hold times and smoothing call spikes. Fonolo’s approach is different Fonolo’s cloud-based platform-agnostic approach that is easy to deploy on any call-center. I definitely advise you to put effort into getting this timing right!

Contact Center 104

Contact Center Social Media Start-ups Customer Satisfaction 104

Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. What is Pendo? What is Mixpanel?

Finance 92

Finance Customer Retention Sales Technology 92

Comm100

APRIL 22, 2024

Automation Features Incorporating advanced automation features can streamline every aspect of customer service operations. Omnichannel platform integration An omnichannel approach integrates all customer service channels into one comprehensive platform, facilitating a unified and consistent customer experience.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction AI 53

ECXO

AUGUST 29, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Abstract: A Customer Data Platform’s ultimate value is providing a unified omnichannel perspective of primary customer data for marketers and the ability to activate that data for real-time customer engagement.

Customer Experience 95

Customer Experience Omnichannel CX Technology 95

SurveySensum

MARCH 15, 2024

A market research tool is a software or platform designed to assist businesses and researchers in gathering, analyzing, and interpreting data related to markets, consumers, and competitors. It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc.

Text Analytics 52

Text Analytics NPS Outlook CX 52

ClientSuccess

MAY 25, 2023

Leveraging SmartCS, the Weekly Pulse Summary feature presents real-time feedback on customer health by summarizing the top 5 things that are going well and the top 5 areas of improvement for customers with issues. SmartCS is available immediately to ClientSuccess beta customers with general release for all customers slated for June 2023.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Then we’ll consider what to look for in an engagement platform.

Artificial Intelligence 104

Artificial Intelligence Social Media Sales Customer Service Sales 104

SurveySensum

NOVEMBER 1, 2023

SurveySparrow is a customer feedback platform that allows businesses to create and distribute surveys, collect responses, and analyze data. While there are some amazing features that SurveySparrow offers, it also comes with some drawbacks that restrict an efficient feedback management process for users. How do we know that?

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

Totango

APRIL 15, 2022

In order to effectively optimize, scale and provide your customers with the best experiences possible, you need to have a high-quality customer success platform. But what do you do when the platform you’ve been using goes out of business? Let’s take a look at a few ways to evaluate a new platform to ensure you make the right choice.

Start-ups 85

Start-ups NPS Customer Retention Customer Satisfaction 85

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Zonka Feedback

NOVEMBER 10, 2023

Although the platform offers some of the advanced features, navigating these higher-level software features might require more coding experience and a steeper learning curve. Forms on fire is a popular cloud-based software that lets you create forms and form workflows from scratch to collect and manage data.

Customer Feedback 59

Customer Feedback 59

Hodusoft

JANUARY 3, 2024

In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. Benefits of CCaaS Key Features of CCaaS How to select the right CCaaS software for your business? What is CCaaS? What is CCaaS?

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. Additionally, new users often face a learning curve while navigating its features. Here’s one of the customer reviews talking about it on the G2 platform. Its pricing model does not align with the budgets of smaller businesses.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

TeamSupport

FEBRUARY 12, 2024

What features would help them do their jobs more effectively? By identifying your needs upfront, you can focus on solutions that address these areas, rather than getting sidetracked by impressive but unnecessary features. Integration Capabilities: The software should seamlessly integrate with your existing tools and platforms.

Machine Learning 52

Machine Learning AI Customer Satisfaction Customer Service 52

SurveySensum

NOVEMBER 10, 2023

A website feedback tool is a platform that allows businesses and website owners to collect, analyze, and act upon feedback and data from visitors or users of their websites. No matter your business goals, to choose an efficient website feedback tool for your business, you need to keep these features in mind.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

MAY 6, 2024

Deliver Exceptional Customer Experience with SurveySensum Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2. Use the same brand logo for different platforms. Come up with strategies to cater to your potential followers or customers on social media platforms. Well, it’s easy.

Social Media 52

Social Media Start-ups Artificial Intelligence Education 52

Totango

AUGUST 25, 2022

Send email tips on advanced features to customers in the adoption phase. The freemium marketing model provides an inherent motive to upgrade to unlock premium value, and the same principle can be used to motivate the increased adoption of advanced features and upgrades to higher tiers. Share new features and products in-app.

Net Promoter Score 97

Net Promoter Score Customer Acquisition NPS Customer Journey Map 97