Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling. Announced during our flagship event, Totango Live!

Outlook 113

Outlook Innovation Omnichannel Education 113

Intercom, Inc.

JULY 5, 2022

This is the second post in a series exploring our product principles. Our Chief Product Officer Paul Adams introduced me to the idea of creating systems, not destinations. For example, here’s a system design diagram that we used to design our Articles product. Increase efficiency with modular system.

Start-ups 186

Start-ups Construction Manufacturing Retail 186

Lumoa

APRIL 8, 2024

content Lumoa Product News for March 2024 Hey everyone! Integration with Netigate Surveys Netigate is a premier survey provider, and for those of you that are already using Netigate surveys to collect feedback, we have an integration so that you can pull the responses to Lumoa with minimal effort! Let’s get started!

Start-ups 83

Start-ups AI Voice of the Customer 83

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

ECXO

APRIL 18, 2024

The session will be hosted by the charming Sylvia Lohr Principal Product Marketing Manager at Microsoft and a key ambassador for the ECXO. Hosted by: Sylvia Lohr , Principal Product Marketing Manager at Microsoft. People, travel, music lover, and rugby-addicted because life is oval.

B2B 111

B2B AI CX Customer Service 111

Lumoa

JANUARY 8, 2024

Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments. ’ Multichannel Integration: To put it simply, this is a don’t miss a beat feature. Is the feedback positive, negative, or neutral?

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Intercom, Inc.

JANUARY 25, 2022

Learn how to better understand, nurture, and convert leads with the Intercom integration with HubSpot. Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. .

Sales 216

Sales Artificial Intelligence CRM Customer Acquisition 216

Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective. “I’ve Not a problem.

Outlook 107

Outlook Touchpoint CX Customer Experience 107

Intercom, Inc.

APRIL 30, 2020

” We’ve also chatted with many service providers – think agencies, business process outsourcers, systems integrators, and consultancies – who are keen to help their clients use Intercom to connect with their customers. The Intercom platform has long been available to anyone who wants to build powerful integrations with Intercom.

Sales 223

Sales Start-ups Customer Relationship Technology 223

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Conversational engagement. Integromat.

Customer Feedback 222

Customer Feedback Start-ups Omnichannel Customer Satisfaction 222

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Intercom, Inc.

MARCH 28, 2022

Third, the lines between sales, marketing, product, and support are blurring. With digital becoming an integral part of the new normal, those brands that can elevate the human experience will be able to make a lasting emotional connection with their customers, which then becomes transformational.”. The answer is yes – it’s both.

Business Growth 228

Business Growth Touchpoint Sales Technology 228

Intercom, Inc.

MAY 13, 2022

Affiliate marketing, where you partner with another brand to market your products. Advertising campaigns typically focus on promoting specific products or services on paid channels, while marketing campaigns address customer needs more broadly through a variety of organic, paid, and earned channels. What is a campaign in marketing? .

Social Media 118

Social Media Engineering Customer Loyalty Sales 118

Intercom, Inc.

JULY 15, 2021

Luckily, Intercom has a number of apps and integrations that help generate more leads and allow sales reps close more deals, faster. Public-facing pages versus pages visible when signed-in to your product . There are a number of integrations that make this a snap. View other CRM integrations. company size). Salesforce.

CRM 232

CRM Sales Start-ups Innovation 232

Intercom

FEBRUARY 29, 2024

By embracing a data-driven culture, integrating AI consciously, and focusing on enhancing human interactions, companies can navigate this new wave of AI-driven customer experiences with confidence – and have an outsized impact on customer satisfaction and business growth.

AI 98

AI Customer Satisfaction Business Growth Start-ups 98

TeamSupport

JULY 31, 2023

The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed?

Social Media 97

Social Media Customer Satisfaction Innovation Customer Service 97

Customer Think

MARCH 13, 2024

Retail is evolving with the adoption of generative AI, promising to revolutionize operations from product catalog management to customer support. According to McKinsey, integrating gen AI could unlock an additional $310 billion in value for the retail sector, particularly in optimizing customer interactions.

Retail 75

Retail AI Technology Technology 75

Zendesk

JUNE 27, 2023

Zendesk, which is built on AWS and serves as an AWS Advanced Technology Partner, is integrated with AWS AppFabric. And with pre-built connections to tools like Zendesk, integration is seamless. AWS AppFabric and Zendesk’s collaboration Find out more about how you can enhance security and productivity with AWS AppFabric.

Technology 98

Technology Technology Customer Experience 98

Intercom, Inc.

JANUARY 25, 2023

Every SaaS business faces the same challenge: how to get new customers to realize the value their product can deliver, as quickly as possible. With that in mind, simple, effective onboarding is a must-have within any product, and a crucial element of customer adoption and retention. What’s different about Intercom Checklists?

Engineering 129

Engineering Start-ups Customer Loyalty 129

Lumoa

DECEMBER 8, 2022

People give public reviews on your product whether it’s on the App Store or Play Store, on TrustRadius or Capterra, on Tripadvisor or Booking.com. On the other hand, you might not know why people rate your product high or low. There are many ways to use the integration function, and this is just one example.

Customer Experience 94

Customer Experience 94

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach.

Innovation 98

Innovation AI Engineering Sales 98

CommBox

DECEMBER 6, 2023

This article explores in detail the transformative impact of live chatbots on agent productivity and how they can serve as a cost-effective solution for any business wanting to take the full advantages of such innovative technology. Ensuring consistent and coherent interactions across these channels poses a challenge.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Totango

APRIL 9, 2024

This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. Madelyn shared how Aircall is leveraging digital customer success to garner deeper product insights.

Sales 106

Sales Business Growth Innovation AI 106

Totango

OCTOBER 18, 2023

Totango, customer success software your business can’t outgrow, provides unlimited scalability and unmatched time to value that helps cross-functional enterprise teams drive productivity, retention, and expansion. Our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e.,

Customer Journey Map 101

Customer Journey Map Touchpoint Start-ups Business Growth 101

Execs In The Know

FEBRUARY 6, 2024

Companies began to realize that customers sought more than just the functional benefits of a product or service; they craved enriching and immersive experiences. Simultaneously, the digital transformation era began, where organizations integrated digital technology into various aspects of their operations.

CX 102

CX Business Growth Technology Technology 102

TeamSupport

APRIL 17, 2024

TeamSupport includes customer success tools designed to nurture long-term relationships, ensuring customers are not only satisfied but genuinely successful with your product or service. This proactivity cements customer trust and loyalty, contributing to a positive cycle of engagement and feedback.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

Totango

NOVEMBER 27, 2023

CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value. At Totango, we’ve seen this integrated approach to customer data strengthen collaboration across the enterprise.

B2B 91

B2B ML CRM Customer Relationship Management 91

TeamSupport

JULY 20, 2023

Recognizing these struggles, we here at TeamSupport are proud to launch a groundbreaking enhancement to our Jira integration. This seamless integration enables support agents to work in their preferred platform, while engineering does the same - while all necessary information is passed between the systems.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

Zendesk

FEBRUARY 29, 2024

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Route’s strategic integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving the Zendesk interface.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

Totango

JANUARY 22, 2024

From the integration of cutting-edge technologies to the evolution of cross-functional roles and partnerships, here are their hot takes on what’s new for CS in this new year. At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Customer Think

MARCH 19, 2023

Feedback is integral to employee management since it paves the way for improvement across roles and teams. Setting up a feedback culture in your company facilitates productivity, clear communication, and holistic growth in your workforce.

Construction 119

Construction 119

Hodusoft

JULY 19, 2023

Features such as automatic call distribution , IVR, and CRM integration make call routing more efficient, enable personalized communications, and give agents access to customer data which results in faster resolution to inquiries and improved customer satisfaction. Prioritize features that meet your precise business needs.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

CommBox

JANUARY 18, 2024

Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. Only after you experience the benefits of leveraging AI in customer service for that specific team, expand your AI integration to the entire customer support department. The challenge in 2024?

AI 98

AI Unstructured Data Engineering CRM 98

CommBox

DECEMBER 5, 2023

Takeaways: Unleashing ChatGPT’s Power for Customer Support Crafting Dynamic Conversations with ChatGPT Practical Steps for Chatbot Development and Integration Transforming Customer Service: A Strategic Approach with ChatGPT 1.

Customer Service 97

Customer Service Artificial Intelligence Innovation Start-ups 97

Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Not just history – integrations will pull future data the day after it comes in! Not just history – integrations will pull future data the day after it comes in! No code required!

Start-ups 83

Start-ups AI 83

Zendesk

MARCH 13, 2024

Its automation platform integrates with any backend system and provides robust analytics and reporting. This acquisition builds on the launch of Zendesk AI , the fastest-adopted product in the company’s history. Ultimate’s AI agents automate up to 80 percent of support requests.

AI 138

AI CX Business Growth Innovation 138