1 to 1

JANUARY 18, 2021

In-store shopping was a physical and social experience whereas online shopping was largely transactional. Consider livestream shopping, which is promoting and selling products through live streams with influencers and other experts. The pandemic accelerated our live selling features.

Retail 36

Retail Innovation Management Consulting Gaming 36

Neosperience

NOVEMBER 22, 2021

Today we will try to define the real role of NFTs in our everyday lives, especially for tomorrow. NFTs are therefore associated with digital content, which guarantees the characteristics of uniqueness and authenticity, giving the owner a certificate of authenticity of the digital product in question and owned by the NFT.

Non-Profits 59

Non-Profits Gaming Sales Technology 59

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Engineering 225

Engineering Start-ups E-commerce Sales 225

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Audible, an audiobook service by Amazon is offering free streaming of stories to entertain, teach, and engage children while schools remain shut.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. While we can still debate which sector has been impacted the most by social media buzz. Key customer service challenges in the e-commerce sector .

E-commerce 105

E-commerce Social Media Contact Center Omnichannel 105

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. We have a great product, and customers love using it.

Finance 162

Finance Engineering Sales B2C 162

Qualtrics

SEPTEMBER 24, 2019

Alongside in-store experiences, we first had online and e-commerce. Then came social media and mobile. Having insights from the group you are trying to reach allows you to deliver products and services tailored to their individual needs. Make sure to continue analyzing the performance of your digital CX even once it’s live.

Close the Loop 20

Close the Loop CX Social Media E-commerce 20

Steven Van Belleghem

OCTOBER 24, 2021

Most of us know that Amazon is deeply customer obsessed and does everything in its power to make the purchase process as well as the lives of customers better. Over the years, it has for instance entered movie streaming, healthcare, pharmaceutics, grocery shopping, logistics and other sectors. Digital convenience.

E-commerce 109

E-commerce CX Healthcare Retail 109

Sprinklr

OCTOBER 15, 2021

We were recognized this year for Sprinklr Conversational Commerce , our new chat-based engagement feature that uses AI to guide customers from intent to purchase — by helping them with product selection and evaluation. With Sprinklr Conversational Commerce, each customer conversation is analyzed in real time. she posts. “I

Innovation 52

Innovation E-commerce Customer Experience CXM 52

Intercom, Inc.

AUGUST 1, 2019

If you live near a startup hub of some sort, you’ve probably seen their billboards and out-of-home takeovers. It depends on the industry, but Brex has had huge success by acting bigger than they are – particularly in the B2B space, where people are looking for signals that your product is going to be supported for years in the future.

E-commerce 36

E-commerce Start-ups B2B Retail 36

Zendesk

JANUARY 17, 2023

Walmart plans to “super-serve” its customers by leveraging retail media, augmented reality, and social commerce. Today’s customers are shopping across more channels—that includes social media. Mobile apps account for 43% of commerce channel purchases, while 20% are made on social media storefronts.

Retail 52

Retail Social Media Customer Experience Entertainment 52

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Aquire

JANUARY 6, 2022

Acquire features: Conversational AI chatbots Real-time live chat Video chat with customers Secure two-way cobrowsing Self-service knowledge base Collaborative shared inbox for support teams. 2 ClickUp – Work Productivity. All of these tools connect seamlessly together to create a single, unified view of the customer. Automate.io

Social Media 105

Social Media Invoicing CRM Start-ups 105

Intercom, Inc.

MARCH 4, 2021

My name is Zanade and I am a communications professional with over 15 years of experience in marketing, and a strong skill set in social media marketing. I have had many businesses, multiple streams of income, and I’m just finding my way through this life. And we have to live through this moment. Zanade: So CASH.

Start-ups 151

Start-ups Social Media Education Finance 151

Hodusoft

MARCH 3, 2022

Irrespective of the scale of your business (small, medium, or large) or the space (healthcare, banking, education, retail, or e-commerce) you operate in, there is a call center software solution for everyone. It helps enhance people’s productivity and optimize the efficiency of your processes. SMS software integration too.

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

SurveySensum

NOVEMBER 14, 2023

For example, you can employ online surveys, on-site feedback widgets, WhatsApp surveys , social media polls, email surveys, in-app surveys , and more. Here’s a brand example showcasing this tip: Amazon, the e-commerce platform gathers feedback from various channels and at multiple touchpoints across customer journeys.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Steven Van Belleghem

SEPTEMBER 15, 2020

The next phase of the Offer You Can’t refuse (OYCR) is all about optimizing the emotional relationship with the customer: by removing as much as possible the aspects of their lives that give them negative energy and focusing on what gives them positive energy. Jack Ma, the billionaire founder of Chinese e-commerce giant Alibaba donated 1.1

Retail 59

Retail E-commerce Machine Learning Entertainment 59

Zendesk

SEPTEMBER 13, 2021

And for industries that saw the greatest impacts from the global shutdowns (think food and grocery delivery, e-commerce, or video conferencing platforms), these rates were even higher. SMBs across the board are using a wide range of channels like social messaging or chat—whether they dropped resolution times or not. Talk to agents.

E-commerce 105

E-commerce Start-ups Retail Engineering 105

Zendesk

MAY 3, 2021

Companies need to be prepared, not just for commerce online, but for omnichannel service on new channels to extend your ecommerce reach. These new profit streams are opening up recurring revenue business models in the industry. Live chat and AI bots can help field questions around general FAQs, eligibility status, and more.

CX 52

CX Manufacturing Entertainment Healthcare 52

Intercom, Inc.

APRIL 2, 2020

It’s hard not to imagine what the unfolding situation means for the future – how will e-commerce look in a world where Mom and Pop stores are suddenly now online? You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. What follows is a lightly edited transcript of the episode.

E-commerce 260

E-commerce Retail Start-ups Education 260

Steven Van Belleghem

NOVEMBER 23, 2020

The rise of C-commerce. Now, when it comes to following China, this year we’ve seen several commerce trends surfacing in the West that have quite literally been copy-pasted from Chinese companies like Alibaba and Tencent: social commerce, influencer commerce and live streaming.

Entertainment 97

Entertainment CX Government Retail 97

Comm100

FEBRUARY 6, 2018

Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Marketing and Commerce Clouds require users to call for estimates. Business Seeks Industry-Specific CRM. Astute Solutions.

Social Media 41

Social Media CRM Omnichannel Invoicing 41